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“Fantastic Experience” 5 of 5 bubbles
Review of Hilton Garden Inn Santiago Airport

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Hilton Garden Inn Santiago Airport
Ranked #40 of 197 Hotels in Santiago
Certificate of Excellence
Toronto, Canada
1 review
“Fantastic Experience”
5 of 5 bubbles Reviewed 9 July 2014

This hotel is stunning. By far the nicest business hotel I have stayed in - in South or North America. The staff were really friendly, their English was perfect, and the food quality was supreme. Congratulations on your hotel, the hard work shows.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 18 July 2014
On behalf of the Hilton Garden Inn Santiago Airport Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
. We do hope to welcome you again as a guest at Hilton Garden Inn Santiago Airport during your next visit at Santiago City

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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958 reviews from our community

Traveller rating
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    83
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Atlanta, GA
1 review
4 of 5 bubbles Reviewed 9 July 2014

My flight home from Santiago was cancelled so I had to stay an extra day. Convenient access from the airport and great pool, jacuzzi, sauna are available here if you find yourself in need of last minute accommodations. The internet in rooms is sufficient to sustain VOIP calls in the event you need to work remotely.

  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assitant at Hilton Garden Inn Santiago Airport, responded to this review, 30 July 2014
Thank you for preferring Hilton Garden Inn Santiago Airport.

We appreciate your comments and suggestions, since they help us to improve our service and make your stay wonderful experience.We are looking forward to hosting you again soon in our Hotel.

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 July 2014 via mobile

I stay at the hotel for 2 nights every tree months and the service is always the same, good service, good rooms, an a really relaxing place to stay.


The food is good but the service from the staff is awesome. The breakfast could have a bit more of options. I will come back with out a doubt.

Stayed July 2014, travelled solo
Helpful?
2 Thank AndresOlaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 18 July 2014
Thank you very much for choosing Hilton Garden Inn Santiago Airport. We enjoyed serving you.Team Members are grateful to take your time to answer this survey and evaluate our services, to us is very important comments and suggestions.
Our goal is to satisfy each of the individual expectations of our guests.
We look forward to welcoming you soon to our hotel Hilton Garden Inn Santiago Airport.
We will do everything possible to ensure you have the most satisfying experience in our hotel.

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

On our journey to Brazil we stopped here for an overnight stay. Due to the significant delay of the flight, our trip was cut short so I am not able to comment on any of the other facilities (e.g gym), as I could not use them.

The service of the Hilton hotel is top. We received an email the week before to confirm what time we will be arriving. In this email it was also explained how the free shuttle service from the airport works. Even though our flight was delayed by 18 hrs, the room was kept for and was ready as soon as we arrived (incl baby cot).

The room was quite large. Due to the cold temperatures in Santiago it was cold in there so. As a consequence, we turned on the aircon to heat up the room. The aircon is my only complain about the hotel. It was relatively tricky to use, plus once it started worked the air became very dusty. I think the filter has not been cleaned in a while.
Breakfast buffet was served in the morning until 11am. The food was good, especially the freshly made sandwiches.

Apart from the aircon, the hotel is highly recommendable for a short day near the airport.

Stayed June 2014, travelled with family
Helpful?
1 Thank Boerny1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 1 July 2014
On behalf of the Hilton Garden Inn Santiago Airport Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
. We do hope to welcome you again as a guest at Hilton Garden Inn Santiago Airport during your next visit at Santiago City

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

We stayed over night to make a connecting flight to Rapa Nui the next day. They have a late check out fee of $49.00 so you can stay in room from 2pm to 6pm on your departure day. Which is better than waiting at airport. hint: when arriving at international air port once you get through customs you will go through a glass door into a lobby crowded with people and taxi cab signs. turn immediately to your right and walk down to section 4. there there will be a transportation desk in which you have to check in and get a piece of paper BEFORE you go out to get the shuttle to hotel. Diner at hotel was good but pricing is what you would expect at a Hilton...lunch is a buffet... but well worth it. Staff at desk usually could speak English but restaurant staff spoke limited English, but were very friendly and tried hard to communicate. You must notify desk at least two hours in advance about airport shuttle needs. Shuttle can only be scheduled on hour and half hour.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MiamiAlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 1 July 2014
Thank you very much for choosing Hilton Garden Inn Santiago Airport. We enjoyed serving you.Team Members are grateful to take your time to answer this survey and evaluate our services, to us is very important comments and suggestions.
Our goal is to satisfy each of the individual expectations of our guests.
We look forward to welcoming you soon to our hotel Hilton Garden Inn Santiago Airport.
We will do everything possible to ensure you have the most satisfying experience in our hotel.

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
2 reviews
5 of 5 bubbles Reviewed 26 June 2014

Awesome hotel, great location next to the airport, and best thing is the Restaurant. Very good selection of international dishes. I stayed there for one night, but really enjoyed the service, and the pool and room service facilities, I would definitely go back there in my next trip to Chile

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ramon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 1 July 2014
Thank you very much for choosing Hilton Garden Inn Santiago Airport.

We appreciate your time to answer this survey and evaluate our services, for us is very important comments and suggestions.
Our goal is to satisfy each individual expectations of our guests.
We look forward to welcoming you to our Hilton Garden Inn Santiago Airport.

Best Regards

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campinas, Brazil
1 review
5 of 5 bubbles Reviewed 24 June 2014

Hilton Garden provided a great service during my season in Santiago-Chile. I recomend this hotel. The only problem is regarding TV, only spanish channels are available. Other services are greatly provided.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dejair J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia U, Assistant at Hilton Garden Inn Santiago Airport, responded to this review, 1 July 2014
On behalf of the Hilton Garden Inn Santiago Airport Staff we thank you for choosing this hotel and for sharing your experience in Trip Advisor.
Our main purpose is to exceed each of our clients’ expectations and we are very pleased to learn when we achieve it.
. We do hope to welcome you again as a guest at Hilton Garden Inn Santiago Airport during your next visit at Santiago City

Natalia Urbina
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Santiago Airport

Property: Hilton Garden Inn Santiago Airport
Address: Americo Vespucio Ave 1292, Santiago 9020000, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 197 Hotels in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hilton Garden Inn Santiago Airport 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Santiago Airport is only a 20 minute drive from downtown Santiago de Chile and offers free shuttle. Enjoy complimentary WiFi in every guest room, as well as a 42-inch TV. Work out in the fitness center or enjoy swimming laps in the indoor swimming pool and sauna. Savor delicious classic dishes at the hotel's restaurant. ... more   less 
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