We missed our connecting flight to P. Montt that night after we arrived late from Easter Island. LAN Chile booked us here for the night on November 20, 2013. Checking in was fast and efficient but not friendly. We were told that dinner was on LAN Chile. As it was late, we hurried down to the restaurant. There were still many dinners. We waited for so long before they took our order. Then, we were told that ours were set menu. No problem. It was a very long wait. We did not get any dinner rolls right away as the next tables did. It took so long to get the orange juice. I asked for butter and even after the couple that sat next to us (they came much later) left, we NEVER got the butter. The steak was tough. The dinner rolls were stale. Carlos, another waiter, came later to ask if we wanted dessert. He was very friendly and efficient. He apologized for the other waiter's ignoring us. Yes, we were totally ignored by the first waiter (he was younger) after giving us our entrée. I did not feel guilty about not leaving a tip for the first waiter who totally ignored us but I gave Carlos a tip. Carlos should show the other waiter what good service is. The hotel room was nice. The bathroom was very clean and well equipped. We stayed here for about 5 hours as we had to wake up at 4 PM to go to the airport. If we did not have a bad experience at the restaurant, this review would have gotten a better rating. I will never stay in this hotel again.
- Official Description (provided by the hotel):
- The Crowne Plaza Santiago Hotel is ideally located in midtown Santiago at the entrance to Providencia and the principal stree area, the business and cultural center of the city. Our rooms offer spectacular views of the city and the Andean Mountain Range. Rooms are equipped with high speed internet dataports upon request, WI-FI, two-line telephone, coffee-maker, iron and ironing board. Only minutes away from the Downtown area we are ideally located close to shopping and business, government offices, very close to the Presidential Palace 'La Moneda'. Two blocks away from the Metro Station and Santiago's best tourist areas. Come visit us, at the Crowne Plaza Santiago Hotel and enjoy our five star service, whether on business or leisure, we will make your stay an unforgettable one. Bienvenidos a su casa en el Crowne Plaza Santiago. ... more less
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- Also Known As:
- Santiago Crowne Plaza