At the end of a fantastic Silver Seas cruise we needed something special and The Marriott delivered it faultlessly, well nearly!
To my surprise when we arrived at check in I was asked if I would like the Presidential Suite. I had booked a suite anyway and this was a special offer upgrade which I took!
What a good decision. I can only describe it as grand luxury, huge with spectacular views across the width of the hotel. Complimentary drinks, fruit and cheese awaited.
Access to the free services and food of the Executive Lounge.
The suite itself was as large as an apartment. Big office with wifi. Massive sitting room/dining room that would seat 10 to dinner. Service kitchen, guest toilet. A luxury bedroom with a bed so big I lost my wife! s one would expect the bathroom was perfect too. Could not fault anything until the incident with the entry door, a massive double one with safety lever and lock.
My wife was alerted when the door was opened and the safety lock broke but when we checked outside no one was around! I called security who came running, then maintenance camme to mend the safety lock and finally a delegation arrived with the guilty party to apologise. The Restaurant Chef Luis Cruzat had been checking something and was unaware the suite had been booked and tried the door, he did not know the lock broke but discovering his error beat a hasty retreat. he was full of apologies as were 3 colleagues. I said all was forgiven don't worry but he did and shortly after he returned with a trolley laden with food and wine with his compliments. Such service and politeness under pressure deserves praise of the highest order. WE loved every moment of our experience and it was worth every penny and well done Marriott for exemplary service and care, and to Luis Cruzat in particular.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Ebookers, Evoline ltd, Hotels.com, 5viajes2012 S.L., getaroom.com, HotelsClick, Cancelon and HotelQuickly so you can book your Santiago Marriott Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Santiago
- Santiago Marriott