I arrived at the hotel at 10:30 a.m after a 10 hour flight, we had a business meeting to attend at 1 p.m. When I asked if we could check in the front desk clerk said that check in time was after 3 pm, BUT, for a half days extra charge they could get our room. We paid the half day extra but felt that we had been taken advantage of, this would not have happened in the US.
In addition, I was given a bottle of wine by a colleague. I looked for an opener in my room and could not find one (even though they had a wine bottle for sale on the dresser). I went to the lobby bar and asked to use their opener. The bartender opened the bottle of wine for me. About 40 minutes later a waiter came up to us and told us we were going to be charged for a corkage fee for drinking our wine in the TV room next to the lobby. We asked for the manager, the manager came out and told us that he would waive the charge this time.
The Internet in the rooms was sluggish. One afternoon it quit working. I asked the front desk to remove the charge for the day from my bill. They said that the Internet being out of order was not their fault (I knew this) and would see if they could remove it from the bill. It was frustrating that they would even question being able to remove a charge for a service they could not provide. After insisting they did remove the daily charge.
Three of us stayed in the hotel for a week and spent over $1500 each.
It seemed that they did not value our business. Would not stay there again.
- Official Description (provided by the hotel):
- Need anything? Enjoy an easy stay at our 127 comfortable guestrooms. Stay near all the action and take advantage of our location, close to everything! Our great offers will allow you to explore all the sights. ... more less
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- Also Known As:
- 4 Points By Sheraton Santiago
- Four Points By Sheraton Santiago Hotel Santiago
- Sheraton Santiago
- Four Points Santiago
- Santiago Four Points
- Santiago Sheraton