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“Five stars but far from perfect”

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The Ritz-Carlton, Santiago
Ranked #16 of 196 Hotels in Santiago
Certificate of Excellence
GreenLeadersSilver level
United States
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Five stars but far from perfect”
Reviewed 6 November 2006

This is a high-quality hotel and while my stay there was enjoyable, it was far from memorable. The pros of this hotel are clear: good location in a clean and fairly quiet neighborhood, nice interior design and (with some qualifications) very friendly and efficient staff. Great! But all this is to be expected from any five-star hotel. Here are the cons: I was assigned a non-smoking room that however smelled from smoke. I did not see this as a problem initially since the odor was very mild. However, by the time I moved out the whole room smelled really bad (so they may have a problem with the building's structure). You pay $15 a day for the Internet (booo!); there are no extra blankets in the room; no paid movie channels on TV (bad for a business traveler); the buffet at the Club level has a rather limited selection and is a bit on the greasy side. Most new 4-star hotels in Europe or Asia can beat them on these counts. To go back to the positives: most staff are truly fantastic. The hotel must have the best bellmen and concierge in town! But beware of the ladies at the Club-level check-in, they have an attitude ...

  • Stayed October 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank October1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Miramar, Florida
Level 6 Contributor
201 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 12 August 2006

I stayed at the Ritz Carlton from the 28th April to the 5th May 2006.

Location albeit not in the downtown area was great. One can easily catch the subway just outside of the hotel to the downtown area. In walking distance to the hotel is an abundance of excellent restaurants.

Our room on the club level was extremely comfortable as you would expect from a Ritz Carlton. The breafast and snacks in the club lounge were always impeccably well presented.

I honestly feel that anyone visiting Santiago has to stay at this hotel for the sheer comfort and luxury that it provides.

  • Liked — Comfort of the hotel and location
  • Stayed April 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Franklyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton, Santiago

Property: The Ritz-Carlton, Santiago
Address: Calle El Alcalde No. 15, Santiago 8360482, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago > Las Condes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Santiago
#3 Family Hotel in Santiago
#3 Romantic Hotel in Santiago
#4 Spa Hotel in Santiago
#6 Green Hotel in Santiago
#10 Luxury Hotel in Santiago
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton, Santiago 5*
Number of rooms: 205
Official Description (provided by the hotel):
Situated in a unique location, with equal distance to both local beaches and ski resorts, The Ritz-Carlton, Santiago is the ideal starting point for your Chilean adventures. With 205 luxurious guest rooms and suites, including 49 Club Level rooms, we invite you to be inspired amid spectacular city and sweeping mountain views. ... more   less 
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Also Known As:
The Ritz-Carlton Santiago Hotel Santiago
Santiago Ritz Carlton
Ritz Santiago

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