I love the service at the Park Plaza. The staff is courteous and goes out of their way to please their guests. The room I was initially given was dark and gloomy, not to mention small. The room painted in a faded gold color coupled with the dark furniture and heavy curtain gave it what my partner screamed is "I can breath" quality. It was oppressing to say the least and reminded me of an old Spanish 1970's hostel. On my second day, I asked for another room and was pleasantly accommodated. I was given a room on the 11th floor with improved lighting and appeared to be a bit larger. Again, I cannot stress enough the politeness and courteous manners in which the staff treats their guest. I travel extensively, all this staff wins in all counts as the most professional I have encountered. I only wish the hotel invested and modernized the rooms which have seen better days unless you were allergic to lighting and fine linen. This is also unfortunate because if you are brave enough to venture outside into the highly polluted air of Santiago, you will its location to be ideal--that is if you are wearing a mask to filter the air. The hotel is nicely located in Providencia, a business center with great restaurants, shopping, a beautiful community, and close to the excellent and clean metro. Another drawback is that you have to pay for Wi-Fi, but most hotels charge for this service. The staff was kind enough to keep me well supplied with free 30 minute courtesy wi-fi slips. Ask them nicely and they will give you up to an hour of free 30 minutes slips. I must also say that the buffet that came with the reservation was also below standards. What no papayas or bananas? This is an expensive hotel for what it offers, but being treated with such professionalism made the stay bearable.
- Official Description (provided by the hotel):
- The Santiago Park Plaza is a five star boutique hotel, in classic English style, with cutting edge technology, at the service of today’s businessman. We have introduced a concept of closeness and empathy with our guests, which has become the hallmark of our hotel. ... more less
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- Also Known As:
- Park Plaza Santiago
- Santiago Park Plaza