I had a very bad, and surprising, experience at Santiago Park Plaza. Surprising because my previous stays were pleasant and much in accordance to my expectations.
My three days stay ran as smooth as it gets but the attention I received at checkout was terrible. Yet the reason of my complaint lies solely on the attention received from Mr. Guilbert. Not because of the series of mistakes he did when charging my credit card but his attitude. He acted in a very grumpy way. He was not attentive to my requests at all.
I understand Santiago Park Plaza received good reviews here in Trip Advisor but unfortunately I now have a bad image of the hotel and do not plan to stay there in my next business trip to Santiago.
- Official Description (provided by the hotel):
- The Santiago Park Plaza is a five star boutique hotel, in classic English style, with cutting edge technology, at the service of today’s businessman. We have introduced a concept of closeness and empathy with our guests, which has become the hallmark of our hotel. ... more less
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- Also Known As:
- Park Plaza Santiago
- Santiago Park Plaza