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“Great hotel and helpful staff”

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NH Collection Plaza Santiago
Ranked #47 of 196 Hotels in Santiago
Certificate of Excellence
Helmsley, United Kingdom
Level Contributor
115 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Great hotel and helpful staff”
Reviewed 18 December 2013

Arrived early after a flight from Brazil. My room wasn't ready so they gave me a bunch of Pisco Sour (delicious but dangerous) vouchers and sent the chief housekeeper to apologise though it was totally my fault as it was only 11.30. But I was made to feel valued and welcome.

Upgraded to a suite, the room was bright and comfortable with a view of the Andes if you looked sideways. Very quiet even though the streets were busy and it was only on the 10th floor. Great to have a separate sitting room for business meetings and drinks avoiding that awkward “who gets to sit on the bed moment” when you run out of chairs!

Free wifi which worked perfectly. Never dropped out even though I listened to internet radio all night.

Breakfasts have a good choice with delicious fruit and even guacamole! There was cooked food which I didn’t try as the continental was more than enough. Well located for business visits around the city and walking distance to the British Embassy and Residence where I needed to be. Also lots of restaurants within an easy walk of the hotel. Santiago is so safe it was fine walking around at night – unlike Brazil!

Staff was so helpful and went the extra mile to make sure we had a great stay. The concierge suggested places to go, booked cars and restaurants promptly and with a smile - not something you get everywhere.

If I had to criticise something I'd say the bathroom was a bit small as they had an open washbasin dressing area but then stuck the bath and lo in a smaller room. Minor point which didn't detract from the rest of the stay.

Highly recommended.

Room Tip: Pay a little extra for the business room - they give you an upgrade to the best available room - I g...
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  • Stayed December 2013, travelled on business
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Helpful?
Thank BodgerDogSproxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Atlanta, GA
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 December 2013

I have to disagree with Bob H ("Best Hotel Ever"). This is certainly a nice hotel, especially by South American standards, but this hotel does not live up to continental standards. The breakfast was OK, the location is just fine, and the staff was certainly nice...but all of this adds up to a mediaocre hotel. And don't let the picture of the hotel fool you. I was on the ninth floor, and there were only 10 rooms, the picture implies that there are dozens of rooms per floor. Overall, especially in the "bang for the buck" catagory, this hotel is well worth it, but it is far from the best hotel I have ever stayed in.

  • Stayed November 2013, travelled solo
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Helpful?
Thank BillyMaysHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 December 2013

We stayed there for two nights as part of a UK travel group.
The standard was average as to hotel amenities - central to city centre, near shopping centre and a few restaurants,
What made it above average was the input by staff especially the front desk They were most helpful The dining room personnel were very efficient when I requested some gluten free breakfast eats.
Its a big hotel but tries to make guests feel 'at home'

  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Twofrom-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hertford, United Kingdom
Level Contributor
125 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 5 December 2013

Its a big modern, city centre hotel, very well located in the best part of town with easy access to all areas and subway system.
Very approachable staff who were genuinely willing to help with whatever we needed.
Standard room very acceptable and all to a good standard and obviously aimed at the business traveller. Plenty of space in the room and all usual amenities.
Breakfast excellent. Snack lunch also very good, but as a tip order one club sandwich to share!
Pool area disappointing, only small and indoor on the roof.

Room Tip: Go as high in the building as you can, the views are great.
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank william g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wassenaar, The Netherlands
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 December 2013

Recently stayed for the first time in this hotel. Location is excellent - metro station, new costa nera shopping center and restaurants in walking distance. Service the calling card of this hotel. Everyone makes you feel welcome, take care of your wishes, even though at the restaurant it sometimes takes forever to get your omelette. The rooms could use a make over - look a littel jaded but other than the business class rooms are all you need. In Santiago currently the best value for your money!! By they way opposite of the hotel - there is Signore Pizzaria - Santiago's best Pizza !

  • Stayed November 2013, travelled on business
    • Value
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Helpful?
1 Thank TrofiTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon, United Kingdom
Level Contributor
227 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 21 November 2013

This is hotel is nothing special even though it is supposed to be a top hotel. The biggest disaster twice over was the food. One evening we ordered some pastries as we had a big lunch on a tour. The first took 30 minutes to arrive and the batman had to fetch the second(a croissant) from the kitchen after 40 minutes. It was very hard and inedible!! After complaining the did not charge us for that or the drinks. Sadly the experience was repeated at breakfast the next morning. They actually managed to serve a burnt omelette! Who is monitoring their standards. The will photo will follow if I can upload it. Not. Nice experience.

Room Tip: Away from the road, we were in room 904 and from what we could tell all rooms ending 01 to 10 on all...
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CNavas, Manager at NH Collection Plaza Santiago, responded to this review, 25 November 2013
Dear Sir:

Thank you very much for taking the time to share your comments regarding your stay at our Hotel. Our first goal is our guest´s satisfaction and for that reason we have been recognized over the years, that is why I am very sorry that we did not meet your expectations with the food service and as I told you personally, I assure you that we will deeply look into your comments with our team and will take the necessary corrective actions.

I hope you visit us again in the future, we will make our best effort to meet or exceed with your expectations and if there is any assistance you need, do not hesitate to contact me.

Kind regards,

Camilo Navas
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 November 2013

What a wonderful hotel, the service here was just sublime from the front desk , the concierge, the wait staff and even in the gym , a total credit to the way the place was run,no problem too small, a welcome drink, a great room with a view of the snow capped mountains...I dont think we could better this choice.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Plaza Santiago

Property: NH Collection Plaza Santiago
Address: Avenida Vitacura 2610 | Las Condes, Santiago 7550098, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Santiago
#15 Spa Hotel in Santiago
#17 Business Hotel in Santiago
#18 Family Hotel in Santiago
#24 Luxury Hotel in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — NH Collection Plaza Santiago 4*
Number of rooms: 159
Official Description (provided by the hotel):
The NH Collection Plaza Santiago hotel is located in the financial heart of Chile’s capital city alongside some of Santiago’s other tourist sites and attractions. The NH Collection Plaza Santiago hotel has 159 rooms, a fully-equipped gym, an indoor pool and a spa. Free Internet access and work spaces perfect for business guests. ... more   less 
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Also Known As:
Radisson Santiago
Santiago Radisson

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