I will begin writing that this hotel is gorgeous! Amazing building, everything wide, spacious. Lobby is amazing and staff is very courteous. We were gifted with a bottle of sparkling wine upon arrival.
So, on the not too good side: I don't know if I was given a "budget" room, but I cannot stress out the disappointment I had with this Grand Hyatt - for me, the worse was: 1- CARPET in the room! old, moldy carpet in the room (if I remember correctly, it was room 308). 2- Bed is not the world famous Hyatt Grand Bed®, as you could feel the coils in your back. 3- TV was not Hi-Def, it was an old tube 4:3 TV from Bang & Olufsen. and, finally, 4- breakfast was average when comparing to competition (Marriott and Radisson) in the area.
Would definitely return, but would make sure I receive an updated room if at all available.
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- Also Known As:
- Grand Hyatt Santiago Hotel Santiago
- Hyatt Santiago
- Santiago Grand Hyatt
- Santiago Hyatt