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Novotel Santiago Vitacura
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Reviews (1,001)
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All reviewsgreat hotelswimming poolresidential areahotel is locatedbusiness triphuge shopping malla king size bedfree wifibig roomwalking distancevery pleasant staythe hotel offersnice areaexcellent locationshort staystayed nightstoilet
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Reviewed 13 May 2013

This is one of the best city hotels I have ever stayed in. There's absolutely no disadvantage I can mention. It is located in a very nice neighborhood within walking distance from Escuela Militar metro station. The service is excellent, staff is always friendly and efficient. The room was spacious with excellent view and all the necessary amenities. Wonderful bathroom, comfortable bed. The breakfast was great - wide variety of perfectly prepared dishes and fresh fruit. The dinners at the hotel were exquisite as well and for a very valuable price. At the lobby there's a very convenient Internet corner which is free for use. Novotel Santiago Vitacura is everything it could be and even more - absolutely splendid and virtually impeccable hotel. Great ambiance and hospitality of the place left very warm feelings. I sure recommend this hotel and hope to return there someday.

  • Stayed: May 2013, travelled with friends
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Thank amk2f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded 7 June 2013

Dear Guest:

We would like to thank you very much for your comments and compliments!
Feedbacks are very important for our activity and we are glad to know that you really enjoyed your stay in our hotel.
We hope to welcome you again here in Santiago!

Best regards from our team,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2013

Enjoyed a night stay prior to a cruise. Picked up from the airport after flying in from Sydney, probably paid a little extra than a cab but all went well. Paid the driver direct but prearranged with hotel prior, you can also put it on your account.
Checkin no problems, quick and easy.
Had a view of the Andes from the room. Room was a good size with separate toilet and bathroom.
Service above and beyond experienced after we had difficulty obtaining cash from ATM's, employee actually left the hotel with us to walk a round the corner to assist us with this.
No downsides really although the breakfast was average.
$2 taxi ride to Escular Militar rail station, that line tookk you to all the places we wanted to go. Subway cheap and easy to use. Can walk it to the rail but takes about 20 minutes. Buses also seem to run from out thr front. Not far from major shopping centre as well.
Would stay again, you just need to be happy that you are out of town a bit and need to commute.

  • Stayed: March 2013, travelled as a couple
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Thank PedroNastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 27 April 2013

Dear guest:

Thank you very much for sharing your experience and opinion with us!

We are glad to know that you had an excelent stay and we hope to see you soon, on your next trip to Chile or in one of the 60 countries where Novotel is present.

Kind regards,
Novotel Santiago Vitacura's Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2013

We recently stayed 5 days in this hotel and all up it was a excellent experience. The staff (especially Juan) were very helpful with arranging tours and providing suggestions where to dine. We also had meals in the hotel dining room which were good value. The rooms were very clean and well serviced, the decor was a bit dated. The hotel is located in a residential area but within walking distance of the metro. If you do not want to live in the CBD this is an ideal hotel.

  • Stayed: February 2013, travelled as a couple
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Thank Marlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 27 April 2013

Dear Marlot:

Thank you for your comments. They are very valuable and help us to improve services and products on a daily basis.

We are glad to know that you enjoyed your stay with us and we hope to see you soon, on your next visit to Santiago.

Kind Regards,
Novotel Santiago Vitacura's Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2013

I thought this hotel was an excellent choice although a bit far from CBD it was very comfortbale and gave the impression of a recent refurbishment.

Staff were friendly and obliging although restuaurant staff had little english we managed to achieve outcomes with few problems.I would recommend this hotel.

  • Stayed: March 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 23 March 2013

Dear Raymond:

It is excelent to know that you enjoyed your stay in our hotel. Thank you for sharing your opinion in TripAdvisor.

We hope to see you soon, in your next trip to Santiago, for business or for pleasure with friends and family.

Kind regards,

Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2013 via mobile

Overall experience is good. Very clean and spacious. Good breakfast and pleasant personnel. Quick check-in and check-out.

Only disappointment is that gym is not complimentary, although use of swimming pool and Jacuzzi are. But for a business hotel those items are less interesting than a treadmill.

  • Stayed: March 2013
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Thank Vilnibus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 23 March 2013

Dear Vilbibus:

Thank you for sharing your opinion. Based in the comments of our guests, we can improve services and products.

Soon we will have a free gym available in our hotel. As soon as it get ready for the opening, we will inform you.

We hope to see you in your next visit to Santiago, to experience this new facility.

Best Regards,

Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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