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Novotel Santiago Vitacura
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Reviews (989)
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All reviewsgreat hotelswimming poolresidential areahotel is locatedbusiness triphuge shopping malla king size bedfree wifibig roomwalking distancevery pleasant staythe hotel offersnice areaexcellent locationshort staystayed nightstoilet
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115 - 120 of 989 reviews
Reviewed 28 October 2013 via mobile

Basil would be proud. Trainees behind the front desk with a supervisor too busy to help leads to chaos. Dont try and organise a hotel taxi...the wait can be excruciating. Cold eggs at the hot buffet was a turn off but dinner staff were excellent. Room wasn't properly cleaned when we checked in at 7pm. Not the best look for novotel.

Stayed: October 2013, travelled with family
1  Thank Winesingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 30 November 2013

Dear Winesingh:

We would like to thank you for letting us know about your experience in our hotel. Please accept our apologies for the inconvenients you had during your stay. We will work with the involved teams to improve the mentioned aspects.

We are looking forward to welcome you again and to to better serve you in the near future.

Regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 30 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 September 2013

We stayed in this hotel in January this year. It was very good. The location is not the strongest point but we managed alright. A taxi ride to the nearest subway station, and we were good to go. The hotel is in a nice and convenient neighborhood. The room was big and very comfortable. The swimming pool is a plus, even thouhg it closes a bit too early. Enjoyable anyway. The restaurant has excellent options. We had dinner 3 or 4 times. The service is very profissional and friendly. There was nothing I disliked. To be perfect... they could close the swimming pool a bit later. Anyway, it's a great choice. I recommend.

  • Stayed: January 2013, travelled as a couple
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Thank robsonjordao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Guest Relations Manager at Novotel Santiago Vitacura, responded to this reviewResponded 3 October 2013

Dear Mr. Robson:

Thank you very much for recommending us, after your experience in our hotel!

We really appreciate your comments and will share them with our team. We are glad to know that you enjoyed the hotel facilities and service. We will be waiting for your next visit!

Kind regards from Chile,
Novotel Santiago Vitacura's team

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Reviewed 3 September 2013

We arrived early after a direct overnight flight from Miami. We were greeted by the front desk staff with a cheerful Hola and all of our needs were attended to. Our room was made ready early and we took our things up and got settled in and checked emails and made some dinner plans online with their wifi service. The room was nice and clean and more that adequate for our needs. The bed was a little "Jumpy" as my wife would put it. The food in the restaurant was not much to rave about but the staff was more than gracious and accommodating. Overall it was a great value for the money and the surrounding area was quite nice and easily navigated on foot. Great location and fine service. Thanks

  • Stayed: August 2013, travelled as a couple
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Thank truckingood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded 6 September 2013

Dear guest:

Thank you for your kindly comments, after your experience in our hotel. It is very pleasant to receive positive feedback. I will share your review with our team and I am sure it will motivate them in their daily efforts and commitment to guarantee the satisfaction of our guests.

We hope to welcome you again soon!

Kind regards,
Novotel Santiago Vitacura

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Reviewed 3 September 2013

Was a very nice stay for me after escaping from a bad motel for one night.

The room was really roomy and was nice being into the third-week of travelling. Toilet and bathroom too far apart, did not like this for one-person stay but if there is a couple, then it would be perfect. Cannot please everyone, so it is no problem.

Nice restaurant with a nice outdoor area. Feel safe and very comfortable upon checking into the hotel. Best Novotel hotel by far.

Cheers
Hui
Singapore
04 Sept 2013, Wed

Room Tip: Higher floor at the left side of the hotel, would enable you to have an even better view of the mountains. Special lovely view from a special city.
  • Stayed: March 2013, travelled on business
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Thank Hui2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ewerton C, Director de Relaciones con Clientes at Novotel Santiago Vitacura, responded to this reviewResponded 20 September 2013

Dear Hui:

We really appreciate your very kind comments and positive feedback.

We are happy to know that you had a great experience with us and we hope that in your next visit, you will choose us againg for your stay in Santiago.

I will share your review with our team and I am sure they will feel very proud and motivated.

Once again, thank you for recommending us!

Kind regards,
Novotel Santiago Vitacura

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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