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“Average for the Money” 3 of 5 bubbles
Review of Novotel Santiago Vitacura

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Novotel Santiago Vitacura
Ranked #54 of 197 Hotels in Santiago
Certificate of Excellence
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879 reviews from our community

Traveller rating
    298
    442
    109
    23
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Level Contributor
99 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Although it is expected for a Novotel that a certain standard will be present, there are always some units that exceed the expectations. The rooms are large, comfortable double bed, sofa, desk, TV set with a decent choice of programs, enough energy outlets to charge laptops and cell phones (a universal outlet converter is available at the bathroom). Some may find strange the toilet in a different compartment than the rest of the bathroom (equipped with separated shower and bathtub), but it haven’t bothered me at all. The room in a high floor facing the side street (not the Vitacura avenue) is very quiet. Temperature in the room is very nice, even when it is really cold at the outside.
Staff is very friendly. At the reception desk, they are always ready to give information about the hotel and the city. A nice surprise was the birthday brownie my travel companion received at the breakfast. The breakfast, by the way, was really good.
The hotel is in a residential neighborhood away from the main tourist attractions, but near a lot of good restaurants, a walking distance from a major shopping mall and very well served by public transportation that can take you everywhere.
If you are looking for a very comfortable hotel and has no problem staying a little bit away from the city center, this is a very good choice for you.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrazilViajante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review, 25 June 2014
Dear BrazilVia..., al of us at NOVOTEL SANTIAGO we are very grateful for your favaroble comments from our hotel. There is a set of products and services, plus our personal dedication, wich allow us to achieve our goal to satisfy and amaze our guests.
In the future we will be happy to receive you again in our hotel, or new travelers using thei informtion as part of decision when choosing your hotel.
Regards,
Luiz Segala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lugo, Italy
Level Contributor
124 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 25 May 2014 via mobile

I spent 3 nghts at Novotel Vitacura on my last business trip to Santiago, I choosed this hotel because close to my customer's place and he booked it for me, I am also Le Club Silver, the hotel is new, modern furnishings, nice Restaurant with great and quality buffet for the morning breakfast, I didn't try the dinner restaurant as the hotel is close to various quality restaurants just around the corner, to get to Old Santiago you need a taxi as by walk is too far, the hotel is located in a residencial but beautiful area, rooms were very cleaned in the typical Novotel style which is the same worldwide

Stayed January 2014, travelled on business
Helpful?
1 Thank Stefano M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review, 27 May 2014
Dear Stefano M. Thank You for your comment about our hotel. We are pleased and motivate when our guests demonstrate your satisfaction with the products and services we deliver. We hope you come back to Santiago and stay again at NOVOTEL SANTIAGO. Feel at home. We are to meet their expectations.
Luiz Segala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wyoming
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

Very nice hotel in Vitacura-Santiago. The staff spoke English and were able to guide first time Santiago visitors to nearby sites and gave advice on where and how to go. Very, very helpful. Defiantly would stay here again and would recommend to friends.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 423scottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luiz S, Gerente at Novotel Santiago Vitacura, responded to this review, 6 May 2014
Dear Casper, in addition to its presence in our hotel and our country, you gave us a special joy to leave your comments on Tripadvisor. It will be very motivating for our staff know that corresponded to your expectations. We hope you visit us in the future and continue with the same opinion about the Novotel Santiago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Santiago Vitacura

Property: Novotel Santiago Vitacura
Address: Avenida Americo Vespucio Norte 1630 | Vitacura, Santiago 7630340, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Santiago
#25 Family Hotel in Santiago
#27 Romantic Hotel in Santiago
#27 Luxury Hotel in Santiago
#29 Business Hotel in Santiago
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Santiago Vitacura 4*
Number of rooms: 144
Official Description (provided by the hotel):
Located in the most elegant and best-equipped district in the city, opposite the Americo Vespucio Garden and near by Casa Piedra and Espacio Riesco - Congresses Center - and ONU offices (FAO, CEPAL and UNESCO). Surrounded by a boulevard of restaurants, a museum and the main mall in the city - Parque Arauco, is also next to the financial and economic center of Santiago. Walking distance to Escuela Militar subway station (1,7 Km - 1,05 mile). Exits from Costanera Norte highway give easy access to the coast cities and Valle Nevado. Just 20 km (12 miles) from Arturo Merino Benitez Int. Airport, Santiago. This 4 star hotel offers 144 rooms, swimming pool, spa, free parking, WiFi access and gym. Our rates include breakfast. A great opportunity to enjoy a business trip or a family getaway! ... more   less 
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Also Known As:
Novotel Santiago Vitacura Hotel Santiago
Santiago Novotel

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