We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Hotel Plaza San Francisco
Nearby Hotels
US$239
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
US$238
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$190
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$198
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$139
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$162
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$98
Expedia.com
View Deal
  • Free Wifi
  • Breakfast included
Atton Vitacura(Santiago)
US$122
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$109
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Le Reve Hotel Boutique(Santiago)
US$199
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Park Plaza(Santiago)
US$159
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
US$109
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$104
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$203
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$169
Booking.com
View Deal
  • Pool
  • Restaurant
US$195
Strikethrough price corresponds to the most expensive price returned by our partners for that offer
US$158
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Reviews (1,891)
Filter reviews
1,891 results
Traveller rating
1,050
621
153
39
28
Traveller type
Time of year
LanguageAll languages
More languages
1,050
621
153
39
28
Show reviews that mention
All reviewsbristol restaurantitalian restaurant next doorchillicentral locationfive star hotella monedabreakfast was excellentwalking distancecomfortable hoteltwo nightslobby barreception staffwonderful hotelroom was largecerro santa luciaearly checkmetro station
FilterAll languages
Updating list...
427 - 432 of 1,891 reviews
Reviewed 31 May 2014

Stayed at this hotel for 3 nights in February. Excellent location as it is in Downtown Santiago and close to the major metro station.
The staff are very helpful & friendly. The room were very spacious and comfortable although not much of a view as surrounded by other buildings.
The buffet breakfast was okay with good choice and great service.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dreamz62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded 8 June 2014
Google Translation

Estimado:
Estamos agradecidos por su comentario en TripAdvisor y nos satisface saber que su estadía en el hotel haya sido tan positiva y que los detalles que siempre cuidamos en ofrecer hayan servido para otorgarle una experiencia inolvidable.
Esperamos contar nuevamente con su presencia en una próxima visita, para que pueda conocer nuestros otros servicios como por ejemplo el Fitness Club y el Restaurant Bristol.
Saludos cordiales.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The hotel is located in downtown Santiago, the building is old, the maintenance is good and it is very clean. The breakfast buffet is good, there are options for all kind of taste. The staff was very helpful, they are friendly and treats you kindly. There are good options of restaurants near the hotel and a major metro station just 100 mts. walking distance. Very good hotel.

Room Tip: High floor
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Andrenalini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded 8 June 2014
Google Translation

Estimada:
Estamos muy agradecidos de su comentario en TripAdvisor, nos sentimos muy satisfechos al saber que la ubicación del Hotel Plaza San Francisco, ha sido un complemento para generar excelente experiencia durante su visita.
Esperamos poder contar con su presencia en una próxima ocasión, con la intención de disfrutar de los demás servicios que como Hotel tenemos para ofrecer, como por ejemplo el Restaurant Bristol, especialista en comida chilena.
Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

I stayed at the Plaza San Francisco in May 2014 for two nights. The hotel had adequate facilities and is located in the Centro district, which is closer to historical buildings and the Barrios Bellavista and Lastarria vs. most of the other high-end hotels, which are in Las Condes. The building is old and the rooms show their age, although they are well-maintained and clean. Each comes with a flat screen that carries a few English-language channels. The bed is comfy enough and the wi-fi fast. The shower water pressure is good though temperature can be inconsistent. Importantly, the property is just a block away from the nearest subway station at Universidad de Chile, and the Metro Red line is probably the most important one since it connects directly to the Pajaritos bus station where long-distance coaches depart for Valparaiso. The breakfast buffet is average, I would say; the choice of hot dishes is limited to tomatoes, ham, and eggs, but there is a large variety of fruits, grains, yogurt, and juices.

From a facilities standpoint, the Plaza San Francisco checks off all the boxes...but I had a distinctly different experience in terms of the "soft product", the customer service, than what many folks on this page have described. Maybe it was due to linguistic or cultural barriers (this is my first time visiting Latin America, so I don't know what the standard is supposed to be), but my interaction with several staff members was very curt and cold. Service at the restaurant was slow including a 10min wait at the door before anyone came over to seat me and needing to ask for coffee each morning despite other guests being proactively asked if they would like some. I also did not get a welcome drink on check-in.

These are, admittedly, nitpicky comments but they contribute to the overall feeling of not being welcomed. I have to wonder if this was because of race (I'm Asian), age, or some other aspect of dress or appearance leading to negative discrimination.

I travel extensively, and this was the coldest feeling I've had at a hotel out of more than 20 countries visited over the past two years, including stays at a wide range of brands including Marriott, InterContinental, Crowne Plaza, and Holiday Inn (Express and regular). I would not return to the Plaza San Francisco when visiting Santiago again.

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Chen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded 27 May 2014
Google Translation

Estimado:
Junto con agradecer su tiempo y el hacernos saber sobre su experiencia en nuestro Hotel, le pedimos las disculpas correspondientes. De parte del equipo de Hotel Plaza San Francisco podemos asegurarle que no fue nuestra intención el que usted sintiese esa frialdad.
Le informamos que los puntos antes mencionados ya fueron derivados a las áreas correspondientes, con el fin de mejorar a diario y poder otorgar una experiencia de alta calidad.
Nuevamente reiteramos nuestras disculpas.
Saludos cordiales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

I chose this hotel because it was on the list of hotels approved by my employer, a national bank and its location. It was the first night of our three week vacation and what a way to start. It was a perfect! We were served a glass of sparkling wine while we checked in. The accommodations were beautiful. Beautifully arranged fresh flowers throughout the lobby and dining room.The bell hop that took our luggage up recommended dinner in the dining room. He was so right. The sea bass was perfectly prepared, every course was special. The included breakfast was equally delicious. We walked to the Pre-Columbian museum and others sights. They included the wifi. This is lovely five star boutique style hotel. I recommend it highly.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Teri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded 27 May 2014
Google Translation

Estimada:
Muchas gracias por su comentario en TripAdvisor, siempre es muy grato para nosotros saber que su estadía en nuestro hotel ha sido tan satisfactoria. Nos enorgullece saber que todos los detalles que cuidamos en ofrecer a nuestros clientes han sido un complemento para entregar la mejor experiencia para usted.
Esperamos que muy pronto pueda volver a visitarnos y así seguir disfrutando de nuestros servicios y por supuesto del entorno que siempre nos favorece.
Saludos cordiales.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

A friend and I just returned from a 6 night stay at the Plaza San Francisco. The location is PERFECT for walking to the wonderful neighborhoods of Lastarria, Belles Artes and funky Bellavista; or you can opt to take the Metro which is only steps away. Juan and his staff were incredibly accommodating. We had requested a Superior twin which was large and quiet with large beds and a great bathroom. The water pressure was perfect as well. The breakfast was great and there is a wonderful pool and gym in the hotel as well. I can't wait to return to this lovely hotel.

Room Tip: If you are two friends traveling together, definitely request a "Superior" twin room which was large and comfortable.
  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Marisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia_Marketing, Director de Relaciones Públicas at Hotel Plaza San Francisco, responded to this reviewResponded 27 May 2014
Google Translation

Estimado:
Estamos muy agradecidos de su comentario en TripAdvisor, ya que para nosotros es muy importante saber que hemos cumplido nuestra promesa de entregar un servicio de excelencia.
Esperamos contar con su presencia en una próxima oportunidad para que vuelva a disfrutar de los encantos de nuestro hotel, y además pueda disfrutar del reconocido Restaurant Bristol.
Saludos cordiales.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews