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“Well located hotel without a soul” 3 of 5 bubbles
Review of Time Suite

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Time Suite
Ranked #60 of 197 Hotels in Santiago
Certificate of Excellence
Denver, Colorado
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Well located hotel without a soul”
3 of 5 bubbles Reviewed 22 July 2014

I have stayed in 2 other hotels in this neighborhood, a couple of times for nearly a month at a time. Time suites owns to buildings on the north side of El Bosque street, in a quiet area, surrounded by office buildings and living apartments just steps from Apoquindo Avenue. There are many cafes, restaurants, malls and line 1 of the Santiago subway runs underneath this main artery which was very convenient.I stayed at the 13 or 14 floor building on Callao street. My apartment was comfortable. It had a living area and a small kitchen equipped for cooking quick meals, a sofa bed, a flat TV, a desk and a small balcony facing another building. separated by a door, there it were the bathroom, small but reasonable, and the bedroom of a decent size. There it was another flat TV and a king size bed with a mattress on the harder side, and comfortable pillows. Space wise the room was enough for 2 people, it was clean and efficient but the service was lacking. Hardly anyone in the staff was friendly and they would not even acknowledge your presence which I found vey unusual. Perhaps it was just a perception thing, but it certainly created an impression on me, hence the rating.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank omarzote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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493 reviews from our community

Traveller rating
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    58
    19
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Sao Paulo, SP
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 2 April 2014

Really depends on what you like in a hotel. From a hotel, what Time Suites has basically is the check in and check out, nothing more. It is really a flat/suit with some hotel services. The cost benefit also depends on how much you use from its amenities, and how much you miss from a regular hotel. This definitely is not my case. I stay basically in a very small two bedroom apartment. It were two small suits, one with a double size bed, another with two single beds. Small kitchen, small living, small dining. TV only on the living, not in the bedroom. Since I was alone, at the end, I just use one small bedroom (without TV) and the dining, since they don´t have restaurant for breakfast, they live it inside the refrigerator at your room. I prefer much more one single room, but bigger. Something that I will use and enjoy be in. but if you are going as a couple, with 2 kids, and will be buying food and eating inside instead of going out for dinner, for example, it may make more sense.

Room Tip: If you are by yourself goes with the 1 room suits or even the studios. Go for the 2 bedroom suits on...
See more room tips
  • Stayed March 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nogueihe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystel S, Director Comercial at Time Suite, responded to this review, 24 April 2014
Dear Nogueihe, thank you for sharing your review on Tripadvisor. 

We have three buildings, with different kinds of rooms and accommodations to meet the standards of service and quality that every guest needs.

We have appropriate departments for families, but we also have studios or 1 bedroom apartments for business people or people traveling unaccompanied, among others.

We invite you to contact us directly to guide you in the best alternative in rates and services so you receive the best alternative so you will feel at home.

Kind regards,

Rocío Aguilar.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Definitely there is a great difference between the new and the old building!
The location in Versailles 3001 is the best,brand new rooms,very private and very silent.
Wonderful beds and pillows, great design,loved the coffee machine!
Our stay was fantastic!

Room Tip: Definitely in the new building
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Caroll C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystel S, Director Comercial at Time Suite, responded to this review, 9 December 2013
Dear Caroll C:

Thanks for posting your comments in Tripadvisor. We are glad to hear that you had a good experience in Time.

We are doing our best to offer the best service everyday.

We hope your visit in the near future when you are in Santiago.

Kind regards,

Rocío Aguilar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
3 of 5 bubbles Reviewed 25 November 2013

Times hotel is a decent hotel.
Pros: location
Great customer service.
Cons: rooms look old. (90's decoration).
Dirty bathroom.
Old kitchen appliances (each room is like a mini apartment).
Wifi is terrible. Disconnects every 2 mins.

Overall: overpriced hotel. I paid $200 a night for room worth $80. This hotel is located just a couple of blocks from Santiago's financial district (las condes) in a great area BUT for my next business trip I think I'll research a little bit more and stay somewhere else.

  • Stayed November 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alvaro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, District of Columbia, United States
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed 11 November 2013 via mobile

Had a good experience. Hotel management was ok, but called me to my room in the middle of a saturday afternoon to see if i was checking out the next day (and woke me from my nap), which was very frustrating.

The rooms are nice buy a bit noisy. Good location though!

Stayed November 2013, travelled as a couple
Helpful?
Thank Amaya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Krystel S, Director Comercial at Time Suite, responded to this review, 13 November 2013
Dear Amaya M:

Thanks for posting your comments in Tripadvisor. We are glad to hear that you had a good experience in Time.

We are doing our best to offer the best service everyday.

We hope your visit in the near future when you are in Santiago.

Kind regards,

Rocío Aguilar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Treasure Island, Florida
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 11 September 2013

i have stayed here on 3 occasions. the rooms are ok. they have been renovated but are still just "ok" and are a little out of shape in the bathrooms etc. customer service is typical for chile: after flying 12 hours from canada and arriving at 10am they wouldn't accommodate me for a room. they had plenty but the maids hadn't gotten to a room yet and wouldn't for 3 hours. i was left to wander. thank god for gps and empanadas. i recommend this place but be forewarned, it's just ... "ok"

  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chasles22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocio A, Director of Sales at Time Suite, responded to this review, 12 September 2013
Dear Chasless 22 :

Thanks for posting your comments in Tripadvisor. We are glad to hear that this is the third opportunity you come to Time.
Regarding the time you got the suite, please let me know as soon as you come back to Santiago your arrival time, in order to coordinate the delivery of your apartment.

Kind regards,

Rocío Aguilar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 4 September 2013

This hotel needs an overhaul urgently if it wants to keep attracting good guests.
One day of last week where I stayed in a room in the 13th. Floor, I was taking a shower and at the moment that I was shampooing my hair, the hot water stop running. The reader has to realize that Santiago is in the single digit temperatures (Centigrades) during these time of the year and the cold water in the faucet is really cold.
To make a long story short, the manager apologized with a letter, a bottle of wine and a discounted rate for that day. The people were really kind and sympathetic with the incident.
The rate I was paying was almost 190 USD and this only tells me that the ownership and top management is not investing in the maintenance of the building. They have soap dispensers like the ones in the sports clubs. They charging too much for what the hotel is offering.

  • Stayed August 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DAAF44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rocio A, Director of Sales at Time Suite, responded to this review, 10 September 2013
Dear Daaf44 :

We feel really disappointed about your stayed in Time. We really dont have oftenly this kind of experiencies.
We would like to revert this situation, so we will contact you directly in order to talk and see how we can compensate this bad time.

Kind regards,

Rocio Aguilar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Time Suite

Property: Time Suite
Address: Callao 2988 | Las Condes, Santiago 7550274, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Santiago
#19 Family Hotel in Santiago
#29 Luxury Hotel in Santiago
#31 Romantic Hotel in Santiago
#41 Business Hotel in Santiago
Price Range (Based on Average Rates): £
Hotel Class:4 star — Time Suite 4*
Number of rooms: 99
Official Description (provided by the hotel):
Spaces to relax and plan your business. It is time for you: discover the space and comfort of our 101 suites and apartments, where ease, wellbeing, and connectivity will be the protagonists of your stay. Also enjoy an incomparable location in an exclusive area of El Golf, Las Condes. ... more   less 
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Also Known As:
Time Suites (Time Suites And Apartments) Hotel Las Condes
Chile Apartments

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