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“Don't check in with the night crew!”

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La Fayette Suites Providencia
Ranked #182 of 202 Hotels in Santiago
Reviewed 2 January 2009

I booked this hotel because of its location in Providencia, quiet close to the metro (5 minutes) and the price (US$ 90).

Unfortunately we checked in after 8pm (with the "night crew" in charge who could hardly afford a smile etc). The first room they gave us smelled like a cigar club and the bath tub had several dents and was rusty. After asking the receptionist regarding the terrible cigarette smell he told me that smoking is forbidden in the whole hotel. Mentioning the ashtrays in the room he insisted that it is a non smoking hotel and that hotel guests have to go outside to smoke?! He offered me a different room which we agreed to. After five minutes (and taking away the ashtray from this room) we moved from the 4th to the 7th floor. The cigarette smell was slightly less, the bath room was better.

The room (or suite incl. little living room and kitchenette) has a good size, aircon and if you don't mind the smell and the slightly run down condition it is o.k. for the money you pay (US$ 90).

A little delight was the breakfast, as the breakfast lady is really nice and the breakfast offers a lot of choice etc.

Wi-Fi is available throughout the hotel and you find 3 PCs in the breakfast room.

  • Stayed: December 2008, travelled as a couple
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Thank ccwestcliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaFayetteSuites, Manager at La Fayette Suites Providencia, responded to this reviewResponded 12 January 2009

Dear Sir,

I feel very sorry you had problems with the night crew. Our hotel dos not offer non-smoking rooms, as you can check in the web of tripadvisor and our webside www.lafayette.cl.
I will talk to recepcionist concerning the wrong information and service and also give instructions to housekeeping concerning the smell in the room.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (139)
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28 - 34 of 139 reviews

Reviewed 23 November 2008

Lafayette hotel is very well located (close to metro, in front of Panoramico Mall, and just a pleasant walk from Cerro San Cristobal). It offers an excellent breakfast, and the room
is a nice apartment with living and kitchen.

There is a nice internet access structure (three computers working 24 hours per day), and the staff is gentle.

The only negative point is that the bathroom is a little bit small, but as was written by another traveller, it´s OK if you´re not a hotel snob.

I stayed two times in my visit to Chile in November 2008 (one on my way to Patagonia and another in the return), and in both times I stayed in the rear rooms (numbers 2 and 3) and enjoyed a lot my stay. Would definitely stay there again!

  • Stayed: November 2008, travelled as a couple
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2  Thank Inacio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2008

Nice location, in the heart of Providencia. Close to the subway Pedro de Valdivia (50m), close to many malls, In front of starbucks, Mc Donald's and Pizza hut...3 blocks away from Calle Suecia.
Very good breakfast. Very nice people. Free internet. Free Gym.
All rooms were small apartaments with kitchen and sofa.
50m from Giratorio.
50m from grocery store (Lider)

  • Stayed: July 2008, travelled as a couple
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2  Thank Patmesquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2008

I found this hotel to be a very good value. After reading other reviews, we requsted a room at the rear of the hotel and were very satisfied. We were on the 9th floor, #92, directly in the back. Traffic noise was no problem, but was told by another guest whose room faced the front that street noise was a problem. Hotel has free internet on the 2nd floor. Only 1 computer worked so some waiting was involved but guests were considerate of each other. Breakfast was good. Bed was comfortable, bathroom was on small side. Housekeeping was good. We found the receptionist and staff to be very friendly. Not a lot of English spoken but then neither is there much English spoken in all of Chile. Close to metro stations, shopping, and restaurants. This is not the place to impress your friends but for the money it can't be beat.

  • Stayed: March 2008
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1  Thank kickturn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2008

Well, this is definitelly an excellent and very safe location for the hotel. Try to book rooms facing the back of hotel, i think those that have 2 and 3 like *83,82* face the backside of the hotel which is a little less noisy.
Location is great! BUT this is not exactly, Ritz so you guys know its just ok.

  • Stayed: December 2007, travelled solo
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Thank blanusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Nashville, TN
11
Reviewed 17 April 2006

For the low price, this hotel is very convenient. Location and morning buffet were very good. Service was a bit slow but housekeeping did a decent job.

Stayed: March 2006
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2006

I agree with all the other posters about noise - but we were on the back of the hotel and it was very quiet (room number was 53 - on the fifth floor so presumably ending in a "3" is the same room).

The hotel is a little old and the bathrooms are a little small, but it's spotlessly clean; the breakfasts were plentiful; the business centre was well equipped (plus in room wireless internet options if you have a laptop - for an extra charge of $10/day)......and you just can't beat the location and price (we paid $70 in February/06 for a one bedroom suite).

  • Stayed: February 2006
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5  Thank ElizabethS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Fayette Suites Providencia

Address: Avenida 11 de Septiembre 2040 | Providencia, Santiago 2040, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Providencia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #182 of 202 Hotels in Santiago
Price Range: £46 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Fayette Suites Providencia 3.5*
Number of rooms: 36
Reservation Options:
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Also Known As:
La Fayette Suites Providencia Hotel Santiago
La Fayette Hotel Providencia
La Fayette Santiago

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