Stayed here for a few nights in Feb 09. The main plus point is the quite good food in the hotel street facing cafe. Apart from this it was very disappointing. There were security issues (a ladies bag was grabbed whilst in reception, our private guide said it was the second time this had happened), services broke down (shower, wifi, lift), the breakfast buffet was laid out by someone very confused and bizarrely, every day they ran out of forks! - most annoying of all the reception staff were slapdash. Example; inquiry, how much for a tour to Valparaiso. A question they must be asked almost on a daily basis. No pre printed tariff. Just an off the cuff figure plucked out the air. Speak to another receptionist later that day and get a different figure! Ask about departure times and it takes hours to ring someone.... eventually I booked directly. I wouldn't recommend this hotel at all. For me they are all over the place and clearly well past their best.
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- Also Known As:
- Orly Hotel Santiago