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“Decent last resource hotel” 3 of 5 bubbles
Review of Hotel Acacias De Vitacura

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Hotel Acacias De Vitacura
Ranked #108 of 197 Hotels in Santiago
Certificate of Excellence
Level Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Decent last resource hotel”
3 of 5 bubbles Reviewed 21 November 2012 via mobile

Stayed at this hotel because all others were completely booked. My room had 2 tiny beds and low on the floor, no toilet trees provided, Internet connection failed every minute, and the restaurant service could have not been worse.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Aguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRANCISCO L, Propietario at Hotel Acacias De Vitacura, responded to this review, 30 November 2012
Google Translation
Lamentamos que el wifi, que es un servicio de alta velocidad externo que entregamos gratuitamente en todos nuestros recintos haya estado intermitente en esa ocasión.

Mucho le agradecemos si nos puede aclarar la crítica al baño para poder mejorar lo que no haya sido de su agrado.

Nuestras habitaciones con dos camas de plaza y media son con base de madera bajo un cómodo colchón de resortes. Buscamos lo natural y ecológico, meta de nuestro hotel boutique, lo que se refleja en nuestros jardines e instalaciones.

No tenemos ninguna excusa a un mal servicio de comedor. Todo el personal de gastronomía a recibido esta crítica, la hemos analizado y contamos con que la situación puntual que causó esta situación no se vuelva a repetir.

Ojalá tengamos la oportunidad de atender a este huesped nuevamente y poder darle una esmerada atención como a todos nuestros clientes.

Francisco Larrain
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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56 reviews from our community

Traveller rating
    18
    25
    11
    2
    0
See reviews for
14
11
2
20
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 March 2012

We spent four nights at the Acacias de Vitacura. We really enjoyed our stay. The rooms were immaculate. The staff was warm and friendly. I loved the beautiful garden and swimming pool. The free breakfast was an extra treat. They don't serve milk with coffee in Chile, so i took my milk from the cereal area. This hotel seems to have a lot of Chilean business meetings. It has plenty of rooms for them. Most of the people were there only for the day. Our room was on the first floor. The only "window" was a sliding glass door without a screen. I was concerned about leaving the door open at night, since the private patio was easily accessible from the garden. We locked the door and turned on the a/c. The hotel is in an upscale residential area. It is necessary to take a taxi or bus to the tourist sites. We signed up for an organized tour of Vina del Mar and Valparaiso through the hotel. We were met and delivered to the hotel. I recommend the tour. There are several "clubs" within walking distance of the hotel. I would recommend this hotel to other visitors who want a hotel with local flavor.

Room Tip: Hotel doesn't have an elevator. If you don't like stairs, ask for a first floor room.
See more room tips
  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hazzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Acacias De Vitacura

Property: Hotel Acacias De Vitacura
Address: El Manantial 1781 | Vitacura, Santiago 8320000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 197 Hotels in Santiago
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Acacias De Vitacura 3.5*
Number of rooms: 37
Official Description (provided by the hotel):
Exclusive ecologic Boutique Hotel with only 34 rooms, best offer price-quality in its type, located in the exclusive residential neighborhood of Vitacura, in the midst of a beautiful private park. ... more   less 
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