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“Almost great...”
Review of Su Merced

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Su Merced
Ranked #22 of 199 Hotels in Santiago
Certificate of Excellence
Mexico City, Mexico
Level 5 Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Almost great...”
Reviewed 30 April 2013

Pros: the hotel is very well located, in one end of downtown Santiago, close to the Bellavista neighborhood, Plaza Italia and the San Cristobal hill. Close to Las Condes and Parque Arauco is around 20 mins by Taxi. The rooms look very clean, well lit, nice shower. The best of the hotel without a doubt is the staff, the girl that welcomed me (Elisa I guess is her name) allowed me to do early check-in, and the rest of the staff is great and made me feel very welcome. Overall it was almost a great stay, however the hotel had 2 inconvenient things. First, the air conditioning was a little noisy. The second and probably the most important, the windows were not sound proof, so at dawn I could hear some youngsters outside the hotel laughing and screaming, right outside the hotel. I would deffinitely recommend to others , a great value for what I paid.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stellarsupreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Seattle, Washington
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2013

From the moment we arrived, we were warmly welcomed and delighted by Su Merced. The staff was wonderful, service was impeccable and generous, rooms were cozy and modern (and quiet), design is stylish and well thought out, food is simply DELICIOUS, location was perfect and central. We always have a lot of questions when exploring a new city, and appreciate any and all local/insider's tips. The staff went out of their way to help and answer any inquiries we threw their way. Highly recommended - you won't be disappointed. We would return again in a heartbeat and hope to again soon!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank sperspectiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 April 2013

My wife and I stayed here for 3 nights while visiting Santiago to celebrate our 1 yr. anniversary. We couldn't be happier with our stay. This is a great little boutique hotel, ideally located in a very central location just minutes from a central Metro stop. The hotel is very thoughtfully designed and outfitted with comfortable furnishings and ammenities. Comfortable bed, excellent showers and huge bath towels! The included breakfast is excellent and the welcome drink upon arrival is a really nice touch.

Both Constanza and Javier, along with the entire staff on hand were really great and very helpful. They were always happy to help answer any questions we had and went out of their way to help us organize dinner reservations etc...

We'd recommend Su Merced to any of our friends/family, If we ever make it back to Santiago, Su Merced will be our first choice to check for availability!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank RNice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Idaho Falls, Idaho
Level 6 Contributor
155 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 8 April 2013

From the time I got the front door and Constanza took me under her wing until I left on the transfer van the hotel arranged, I could not have been happier with Su Merced. I was only in town for an early April weekend, and I wanted to take in as much as possible. This hotel is central to the most popular attractions, and close to the Metro and major bus lines. The park across the street was magnificent, and opening the large windows brought in the vibrancy of the city.

Absolutely no complaints about the room, and the amenities were awesome. Towels were HUGE and thick, the bed was heavenly after hiking nearly 15 miles through the city. Breakfast was awesome and the evening meals looked very good, though I chose to eat farther afield.

I will book this lovely place again when I return.

Room Tip: North facing rooms have windows opening onto the park across the street - a bit noisier, but engagin...
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  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEM196204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level 5 Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 8 April 2013

The hotel has its charm. Everything is well done. People are very nice. Breakfast is very very good. It is well located. There is a nice terrace.

Two things I didn't enjoy: the rooms facing the main street are very noisy. If you have problems with that, don't even think about staying in on the then. The other thing is the bathroom door: it is a glass dor that does not provide acoustic isolation, if you know what I meant hehe. Anyway, it is not a huge problem, but I prefer a little more privacy.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aleksvp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 8 April 2013

We stayed at Su Merced in March 2013 for a total of 5 nights and are happy to report on a great stay. The service we received from the desk managers as well as the all other staff members was very proffessional and supportive. The rooms were clean and the beds were very comfortable. Breakfast was a delight. All in all a very enjoyable experience supprted by a team that puts emphasis on "Team Work". Highly recommended!!! Good value for money.

Room Tip: Top floor suite is the largest in the hotel with balcony. Rooms facing the main road are a little n...
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 27BoG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2013

We loved this hotel, very new, stylish and worth the upgrade we paid for on our tour. Staff always made us feel at home and the location is fantastic. Santiago itself was a real surprise and a big part of the experience was the Su Merced. It really was the perfect way to finish our South American holiday in style.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Su Merced

Property: Su Merced
Address: Coronel Santiago Bueras 121 | Merced 120, Santiago, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Santa Lucia
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Airport Transportation
Hotel Style:
Ranked #22 of 199 Hotels in Santiago
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Su Merced 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
This elegant construction, declared a historic preservation, is now an impressive building that blends history and modernity. Its strategic location is in the heart of the city, between Barrio Lastarria and the Forestal Park, allows visitors easy access to the main tourist sites of Santiago. In its exclusive 10 rooms, Su Merced offers first class accommodation in a warm and modern atmosphere, with an on hand and personalized service to make your visit a memorable experience. ... more   less 
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