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“Hotel OK but dreadful service”
2 of 5 bubbles Review of Hotel Bidasoa

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Hotel Bidasoa
Ranked #12 of 198 Hotels in Santiago
GreenLeadersBronze level
London
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Hotel OK but dreadful service”
2 of 5 bubbles Reviewed 28 November 2011

The location of this hotel is good for Vitacura. It's close to good restaurants etc and the area is quiet, safe and charming. I would not stay here though if I wanted to go into central Santiago as it is too far and there is limited public transport (bus only). You would need to get taxis.
The hotel itself is clean, modern and on the face of it a nice quality place. The pool is small and on the road but stylish, the bar is modern and nice and the rooms look great when you go in. The beds are big, the bathrooms modern and clean and it has all the ameneties you need.
However, I had a dreadful experiece at the Bidaso. It started when I arrived, tired from a long flight, to find that the lock on the doors opening onto the balcony did not work so there was no way of securing my room. The porter,who was lovely, had a look at it for me and could not fix it. I spoke to reception and they didn't seem to care. The man there just said there was nothing he could do, that the hotel was full and they could not change my room, that the area was safe anyway and it would be fine. He then said that I was in a double room anyway even though I was on my own and that I should be grateful for the rate I was getting. I explained that if I couldn't lock the window I wasn't safe, he just shrugged and said he could get me a reservation at another hotel. I could not do this as I was really tired and was being picked up early the next morning at the Bidasoa so had to be there. I managed to shut the window using the bottom catch and left it at that.
The other things that went wrong were: water pouring from the air con unit when it was switched off; not being able to have air con on at night because the light on it was so bright it lit up the room like the sun; maids being really loud. Both mornings from 6am I was woken and kept awake by the maids talking loudly and laughing outside my room. The maids' room is right by room 206 and they make no effort in the morning to be quiet. I got up both mornings to tell them to be quiet but it did not make much difference. I had a dreadful two nights sleep because of this, which was awful, especially as I had a long climb in the Andes that day. On the second morning, the maid stood outside my room rustling bin bags from 6am then chatted loudly to her friends. This is completely unacceptable.
When I left I went through these issues again with reception and asked for a discount. This was flatly refused. I also asked for an apology and the man just shrugged and ignored me. Do not stay here.

Room Tip: Do not use 206 or surrounding rooms. It is right by the maid's room and they start early and are...
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  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HonorX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia C, Gerente at Hotel Bidasoa, responded to this review, 7 March 2012
Dear guest:
I am sorry you experienced the situation you describe, and understand that due to fatigue of a long flight and climb to mention the Andes as described, we imagine that he was more sensitive to experiencing the problems that indicates, which have been solved by some .

On the other hand, there was a reduction in your rate at that time, why did not apply a higher discount later.

I want to know, with all our readiness to receive another stay, and so can verify that it was only a temporary situation in his room and absolutely not the reality in the rest of the hotel.

Grateful for your understanding.

Yours atte.
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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467 reviews from our community

Traveller rating
    361
    73
    25
    5
    3
See reviews for
86
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72
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
San Francisco, CA
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 18 November 2011

We stayed at this hotel in November, 2011 for a couple of nights, and it is really beautiful. Breakfast was especially good--they have everything set up to make your own grilled sandwiches, and they'll cook you eggs however you like them, and the buffet was huge and fresh. Avoid the rooms on the ground floor if at all possible--they have no privacy unless you are inside with the curtains drawn. Ask for a King room on the second floor. Staff is very professional and helpful, and speak English. Also, they have a lovely garden where you can sit and have a drink or eat a meal, and their food is quite good.

Also, we have to highly recommend the driver they use. He took us to the bus station with our luggage, knowing he'd never see us again, and we accidentally offered him $160USD for the fare when we only owed him $16. He looked astonished, but said it was much too much, and refused to take it, patiently counting out the exact amount we owed him and no more. This is an honest hotel that uses honest people to deal with its customers. We were very impressed.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
81 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

First stop on a three week trip in Chile and Argentina. We were made immediately welcome and were able to relax very quickly. The room was good with everything necessary. The restaurant served an adequate range of dishes. Overall, if you want a hotel at 4star range but more personal service this is the one.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montecastelli
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 November 2011

A hidden gem in Santiago, in the quieter Vitacura district close enough to many restaurants and with a relaxing dining area of its own. We traveled with a small group of 6 and enjoyed every evening our gathering in the garden area, recommend for the less formal biz traveler. Good local wine selection, dinner was fresh, albeit a bit on the simple side. Rooms are clean, maybe a tad small, part of the the charm of this almost boutique hotel.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jensschmidt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salisbury, Maryland USA
Level Contributor
108 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 10 July 2011

You could easily miss this little hotel amid all the springtime greenery. Situated along a wide boulevard, close to the downtown business section and the US Embassy, we couldn't have lucked into a better location. The hotel was clean and modern, the staff was helpful and accomodating. They had a nice restaurant in the hotel, but all the guests were out in the shady courtyard, enjoying the pool, the gorgeous weather, and a pisco sour on the house. We had a king room, which was amply sized, very clean and quite comfortable. Our balcony overlooked a jumble of rooftops, but we could see the skyscrapers of the downtown area, reminding us that we really were in the city. My only negative comment was that the balconies were all connected and all you could easily get onto your neighbors balcony. The area however seemed really safe, there was a Museum of Style in a park like setting across the street, and there was a convenience store a short walk away. We would not hesitate to stay here again.

Room Tip: Based on other reviews, the rooms with king beds may be roomier than the standard 2 doubles.
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  • Stayed November 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Karenkinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level Contributor
108 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 11 May 2011

This is a really nice hotel near Clínica Alemana and Parque Arauco, you can walk to any of those. It has wifi and really friendly personnel. Good for business and leisure since it is in a safe location and near everywhere.

  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alejandro_Piscoya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 February 2011

The hotel staff knew we were out of our element. They helped each of us with the city, meal reservations, tours, and a general feeling of at ease in a foreign city. The hotel itself is small and cozy. Rooms were small but very adequate. The high point has to be the garden area. Manicured carefully and with plenty of tables and chairs around it became our gathering point each day, sampling the array of great Chilean wines.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josephkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bidasoa

Property: Hotel Bidasoa
Address: Avenida Vitacura 4873 | Vitacura, Santiago 7630290, Chile
Region: Chile > Santiago Metropolitan Region > Santiago > Vitacura
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 198 Hotels in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Bidasoa 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Bidasoa is a family Boutique hotel that possesses only 35 rooms, located in Vitacura close to the subway, malls, the best restaurants and ski centers. ... more   less 
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