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“Great find!”

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Presidente Suites Santiago
Ranked #40 of 196 Hotels in Santiago
Certificate of Excellence
1 review
“Great find!”
Reviewed 22 April 2014 via mobile

We have had a fabulous stay at Presidente Suites during a quick 2 day stopover. Our room was a generous size, clean and modern. The staff were very friendly, helpful
and efficient, nothing was too much trouble for them. Providencia is a wonderful and safe area to stay as a base to explore Santiago! We walked (with a stroller) to the big shopping centre, Bella vista area and Santa Lucia. Plenty of decent restaurants and services nearby.

Stayed April 2014
Helpful?
Thank Claire W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia H P, Director General at Presidente Suites Santiago, responded to this review, 28 April 2014
Google Translation
Estimado Huésped

Muchas gracias por sus comentarios, nuestro personal procura cumplir con las expectativas de todos nuestros clientes brindando una atención más cercana y cálida. A su vez, efectivamente nuestro hotel posee una ubicación privilegiada permitiendo la conexión con los atractivos de la ciudad y sus centros comerciales.
Esperamos contar con su presencia muy pronto.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
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English first
Somerset West, South Africa
Level 6 Contributor
357 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 22 April 2014

I spent 6 nights here and really enjoyed the extra space. The kitchen is tiny, but has a few things in it, but its the extra space for the lounge that makes it more of an apartment. I would happily stay here again. Note the breakfast is a bit poor, but so is it on the Med.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia H P, Director General at Presidente Suites Santiago, responded to this review, 28 April 2014
Google Translation
Estimado Huésped
Muchas gracias por sus comentarios, efectivamente nuestro hotel posee una ubicación privilegiada permitiendo la conexión con los atractivos de la ciudad y sus centros comerciales.
Esperamos contar con su presencia muy pronto.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Serena, Chile
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 March 2014

I (my family and I), stayed there the a couple of nights on February, we arrived before midnight after a 13 hour drive, we were tired and hungry, my daughters and I walked in to check in and that is when things twisted, the person at the front desk out of the bat was rude and impolite, which was a shock, he demanded my credit card and that I should pay for my whole stay, it was originally 3 nights, but just because of that I changed it to two nights, I asked if there was a problem, since I felt, and so felt my daughters, that this gentleman did not want us there, and to be completely honest I felt a hint of discrimination, perhaps I did not look appropriate ? o something of the sort. It was too late to find some other hotel, the restaurant was still open but he did not mention it, so we went to bed tired, pissed and hungry. Next morning I asked to speak to the manager, after a while I met with him, explained my ordeal and he told me that the night front desk person was actually a security guard they had temping in the front desk and that he was aware did not have the skills for the job, he understood what I just had gone through the previous night. He apologized, gave me his card and told that I should write to him before coming back and he would compensate me for the bad experience. So I did, a month after I wrote to him saying that I was going back and that I was gonna take him up on his offer. I'm not sure if he tried anything, he did reply but his e-mails were not what I was expecting, he was polite but vague. Long story short, they booked me and on a different hotel from the chain, and for more money I paid the first time. So the only thing I got from visiting the Presidente Suites was a very, very... very forgettable experience.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kickassbiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerencia H P, Gerente at Presidente Suites Santiago, responded to this review, 11 March 2014
Google Translation
Estimado Sr. Martínez,

Gracias nuevamente por sus comentarios y reitero nuestras disculpas porque nuestro recepcionista no mostró la empatía adecuada al momento de registrarse, así también mencionar que la solicitud de una tarjeta de crédito es un procedimiento estándar en la industria hotelera la cual se aplica a todos nuestros huéspedes y no solo algunos en particular.

Si la disponibilidad lo permite estaremos muy contentos de recibirlo nuevamente en su próxima visita a Santiago y así compensarlo como acordamos en persona.

Saludos cordiales,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Presidente Suites Santiago

Property: Presidente Suites Santiago
Address: Avenida Luis Thayer Ojeda 383, Santiago 8320000, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 196 Hotels in Santiago
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Presidente Suites Santiago 3.5*
Number of rooms: 76
Official Description (provided by the hotel):
Presidente Suites Santiago is located in the district of Providencia, steps from the subway station Tobalaba. Apart This 4 star hotel offers 24-hour, heated pool, a terrace, and a restaurant with a la carte breakfast buffet is included in the rate. Its 76 contemporary rooms, decorated in warm colors, include air conditioning and heating, Wi-Fi, cable TV, minibar, private bathroom and safe. The property is located 22.6 km Santiago International Airport and 1.5 km from the Golf neighborhood, where you can enjoy Mall Costanera Norte and a wide variety of restaurants and commercial offices. ... more   less 
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