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“Avoid at all costs!”
1 of 5 bubbles Review of Espana Hotel

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Espana Hotel
Ranked #191 of 198 Hotels in Santiago
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Avoid at all costs!”
Reviewed 31 March 2014

This is the worst hotel I have ever stayed in.

The hotel is located next to an extremely noisy bar/ club which plays loud music until 5am. The rooms are beyond basic with large cracks and missing doors. Our room was not cleaned during our 3 night stay.

Although the hotel is located close to Plaza de Armas it is currently closed for construction and you cannot see anything. Nothing else of value is around this hotel.

Do yourself a favour and find another hotel!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank antonia_d90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 reviews from our community

Traveller rating
    4
    23
    59
    39
    52
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Iquique, Tarapaca, Chile
Level Contributor
132 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 8 December 2013

The place is very old and badly maintained. The lift does not work most of the time, the rooms, beds, bathrooms and TV are outdated, your room's window look at the window of your neighbours. the breakfast room downstairs looks depressing and one morning We saw a rat claiming the stairs to the upstairs pub !

We had landed there as there was no more rooms in the RQ Alameda, so it was better than nothing, but never again and the price is not justified in comparison to the little amenities.

Room Tip: Avoid the place if you can !
See more room tips
  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank caturiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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São Paulo, São Paulo, Brazil
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 November 2013

Great location in the heart of Santiago, with a spacious and clean room and bathroom. The elevator needs a makeover and the breakfast is bad. For price and location, it's worth. There are several nearby eateries offering breakfast, including a starbucks.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nelson T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Malling
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 January 2013

Unfortunately this Hotel was used by our Overlanding Tour company Dragoman, as the start of our tour of South America. It was a real mistake of them to use this place, as we were all immediately complaining. Everything you read in the reviews is true, it is the most dismal and depressing place to stay , grubby and so run down that you wonder why its stays open ( profit I guess !). The breakfast cafe is truly disgusting . Yet it seems to be used by a number of Tour operators for reasons that must be due to profit rather than customer feedback. Sorry Dragoman - bad start , but the rest of the tour was great !

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CCastleWestMalling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Croydon, United Kingdom
Level Contributor
122 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 January 2013

The hotel is in a good central location and the staff and really helpful and friendly. The room was large with 4 beds for just 2 of us but a bit noisy with a generator ourside and view of a wall. The hotel itself is not very clean and a bit smelly, lift wasn't working and the breakfast only consisted of stale cheese and ham sarnies that you can toast. coffee horrible but this seems to be common throughout the country.
no pool or gym

Room Tip: we only stayed in one room so cannot comment. we stayed on the 3rd floor
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank explorer1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 September 2012

Minutes after her arrival, my wife called me and asked almost desperately to find her another hotel in Santiago !!! Nothing worked in the hotel. Elevators, wi-fi, hot water, ... Reservation having been cancelled by the hotel !!!! Worst hotel experience ever !!!!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pierreelias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 June 2012

Mixed feelings about this place...
I booked the hotel using a special offer discounted price from a hotel booking website. Upon arrival the hotel had not received my booking, though I had an email confirmation. When I presented my email confirmation to the receptionist he queried the validity of the booking because it was from a website he had not used, he also queried the price as it wasn't their usual price, even though I explained the offer. All very annoying, and as I'd arrived at 11pm after a flight it was hassle I didn't need... all in all it took around 45 minutes to check in.
I was eventually put in a room which looked like no-one had been in for months, it was cold, dusty, run-down. I was kept awake all night by drunk guests shouting in the corridoors. In the morning I discovered there was no hot water in the bathroom. Thankfully another member of staff agreed to move me to another room - this one was more modern, well-maintained and clean. There were towels and toiletries provided and the room was serviced.
The elevator in the hotel is dangerous and should not be used!
There was no breakfast included in my booking but there was an option to pay extra for it, I didn't try it so can't comment on the food. There is free wifi with a good strength, and the location of the hotel is good for sightseeing, just a short walk from the Plaza de Armas.
I was disappointed with my stay but if I hadn't had all the problems on the first night I would probably have recommended it, but only with the discounted price - it's definitely not worth the advertised full price.

Room Tip: It seems like half of the hotel has been refurbished - ask for one of the newer/modern rooms.
See more room tips
  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Espana Hotel

Property: Espana Hotel
Address: Morande 510 | Esquina Catedral, Santiago 8340296, Chile
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #191 of 198 Hotels in Santiago
Price Range (Based on Average Rates): £
Hotel Class:3 star — Espana Hotel 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Espana Hotel Santiago

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