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“The best option - great value for money, perfect location, unbeatble service!”

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Mercure Santiago Centro
Ranked #69 of 196 Hotels in Santiago
Wetzlar
Level 5 Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“The best option - great value for money, perfect location, unbeatble service!”
Reviewed 27 January 2014

We have stayed in several occassions at this hotel during the past two months - this is the best hotel in Santiago center. The location is simply great, the rooms towards Santa Lucia and the National Library offer an unbeatable view. La Moneda is at waling distance, the Parque Forrestal and the nicen neighborhood "Las Tablas" are 20 min. and even the Mercado Central are waling distance as well. In case you need to rely on public transportation, the metro station Santa Lucia is literally at steps from the hotel.

The hotel as such is in great conditions - the rooms are big, very clean, recently renovated... the beds are extremely confortable, the air conditioning is not noisy at all and very effective.

The bathrooms are very clean, the shower is really big - hot water 24/7.

The breakfast buffet is way above Chilean standards - it really offers you anything you need. And if there was something you wish apart (fresh tomatoes or eggs sunny side up), the service personnel is absolutely willing to provide it - just ask.

As the Mercure was booked out during two nights, we had to stay at other pricy hotels in the city centre and realized how much value the Mercure offered for realtively little money. Make sure to stay at this hotel - it is worth every single cent!

Room Tip: Ask for rooms that have their windows towards Santa Lucia and the National Library - amazing view, e...
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  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank n23mj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Montreal
Level 6 Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 23 January 2014

For my first visit in Santiago; this hôtel was a great choice. Centrally located, walking distance to a lot of attractions, shopping; dining. Breakfast and Internet included, gym, superb pool and business center. Hôtel gave me a 3:00 pm late checkout; helpful since my flight was in the evening. Hôtel staff also helped me to find a taxi to reach the airport. Subway station accross the street.

Room Tip: Ask for a room with a view on Higgins street; even if there is a lot of traffic; the noise does not...
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank pompombionique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 January 2014

I had a short stay in Santiago and this hotel worked well as a base for me, its central and a short walk from locations such as Plaza de Armas and has a metro stop nearby. There was also a marketplace just a couple of buildings away which is worth checking out as a tourist. If you're up early in the morning with a couple of hours to spare and fit, take a walk in the morning to San Christobal - amazing views.

The room itself was large, clean with a comfortable bed. I came across some reviews noting tiredness, it is perhaps a little but more just the furnishings look somewhat dated.

The staff were well presented and friendly, and check in/out went smoothly.

  • Stayed January 2014, travelled solo
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Helpful?
Thank landersonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eindhoven, The Netherlands
Level 6 Contributor
309 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 14 January 2014

Generic: Quite simple hotel with all the needed facilities.
Staff: Most of the staff spoke English, and managed to understand my mediocre Spanish. Helpful when asking for information.
Location: As other posters has indicated, this is most probably one of their main selling point. Close to the metro, downtown, and most of the major tourist attractions. Easy to reach from the airport with public transportation. There is the Cerro Santa Lucia just across the road, the National Library and about 5 mins walk to the local Artesenal Market.
Breakfast: An ok spread, but from quality point of view, sometimes a bit of a letdown (e.g., pancakes left for so long in the heat, that it was hard as stone, dried breads, sausages that tasted plasticy).
Room: Sufficiently large, beds are good. Though I do compare a Mercure to be equivalent of Fourpoints/HI, yet it seems more like a HI express/Ibis hotel.
Will return to this hotel only if the price is right.

Room Tip: View is best with rooms facing the main road, but if noise is an issue, will suggest to get rooms fa...
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  • Stayed January 2014, travelled with friends
    • Value
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Helpful?
Thank nldogbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
97 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 8 January 2014 via mobile

I spent one night in Santiago at the end of a South American cruise in December. The Mercure Santiago Centro's main selling point is its location. It is very close to the downtown core and right next to Santa Lucia metro station. There is an artisan market a block away as well as a supermarket about a 10 minute walk away. Diagonally across from the hotel is the lovely Santa Lucia Hill which is well worth the short hike to the top where you can get a panoramic view of the city. Admission is free. City highlights such as the Plaza de Armas and Mercado Central are within easy walking distance.

The hotel itself is fairly modern with large rooms and good furniture and fixtures. The elevator is a bit small and lobby is small. The hotel entrance is not easily visible from the street. There're is a lovely rooftop pool on the 5th floor with a small fitness centre. The breakfast is included and is substantial, with both hot and cold breakfast options and a fantastic raspberry juice that you should definitely try.

The staff are very helpful and friendly. The price was hard to beat for a 4-star hotel (although some North Americans may not deem it as being the same standard as they may be used to for a 4-star). I would definitely stay there again and think it is a very safe choice for a stay in Santiago.

Stayed December 2013, travelled with family
Helpful?
Thank Therichpeasant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 December 2013

Recently had a quick business trip to santiago. Very nice and professional staff but compared to their competition this hotel is extremely tired. I have stayed at other Caesar Park hotels (this is a former part of that chain) and the rooms at this hotel have not been upgraded at all since the change over. The carpet in the floor was old and stained and the blanket in the bed was a synthetic version that I really did not want on the bed. If this hotel is to live up to the mercure standard a major renovation is required, and until that time it should be made clear that the hotel is not yet at that standard.

  • Stayed December 2013, travelled on business
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Review collected in partnership with Accorhotels.com

Helpful?
Thank Viewbychris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 6 Contributor
141 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 28 November 2013

The Mercure doesn't look like much from the street, but we were pleasantly surprised by the rooms. They are standard Mercure with standard amenities and breakfast, but standard Mercure is pretty good. The hotel is also a good value. But by far the best thing about the hotel is the location. I wouldn't stay anywhere else as a tourist to Santiago. It is around the corner from a metro station, which can get you anywhere in the city very conveniently. It is also in walking distance from Lastarria (with nice cafes and restaurants), Bellavista (where La Chascona, Pablo Neruda's house, is), the base of the funicular to San Cristobal Hill, and the attractions of La Moneda, Plaza de Armas, and numerous churches, etc. It is also very near Londres street, where you can visit one of the torture centers which is now a memory space (not a museum), and numerous street markets and restaurants. The hotel is right across the street from the National Library and many of the rooms have great views of this and Cerro Santa Lucia and even Cerro San Cristobal. The ability to walk to so many places makes this hotel perfectly positioned to explore the city. The free wifi was also a great perk. The service was also very nice, and they even allowed us to check in a little bit early. We will definitely return.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank PoorestTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Santiago Centro

Property: Mercure Santiago Centro
Address: Avenida Libertador Bernardo o'Higgins 632, Santiago 8330066, Chile (Formerly Caesar Business Santiago Centro)
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Santiago
#46 Family Hotel in Santiago
#47 Romantic Hotel in Santiago
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Santiago Centro 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago

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