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“Amazing staff”

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Holiday Inn Santiago Airport
Ranked #34 of 196 Hotels in Santiago
Certificate of Excellence
Sydney, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing staff”
Reviewed 24 August 2014 via mobile

I had booked one night through a travel agent and pre-paid the room. When I arrived, I was greeted by a friendly lady at reception who spoke English, thankfully, as my Spanish is not great. As it turns out, the travel agent had booked the wrong date! The reception staff was able to find a room, check me in, give me advice on local attractions and facilitate a refund (via the travel agent) of the prepaid room that was booked incorrectly. What could have been a complete nightmare was handled brilliantly and I cannot recommend this hotel enough. There is a restaurant as well which is well priced, great portion sizes and helpful staff.

Stayed August 2014, travelled solo
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariana b, Manager at Holiday Inn Santiago Airport, responded to this review, 26 August 2014
Dear guest,
we really apreciatte your comment ............all our people is focused in giving our guests the best hotel experience, specially at an airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,150 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tel Aviv, Israel
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 August 2014

This hotel is perfectly located, nicely designed and very convenient but the thing which really annoys and you should notice is the Check-in and Check-out times..those are the worst times I have ever seen in any hotel. Were talking about 10:00 CHECKOUT! and 16:00 CHECK-IN!
This is my second time here but the times mentioned above did not effect me since I came in very late and left very early but I imagine if I had a full day than I would really be angry.

Enjoy!
Eli

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Elid01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2014

Without doubt this is the most convenient stop over if you arrive late and leave early the next day in Santiago. I used the hotel twice within 10 days during my travels. The check in is quick, the room adequate for a one night stay and the food in the restaurant very good. There was no time to use the pool and gym facilities but they looked good and if I had arrived earlier in the day I would have made use of them.
As someone said before on a previous review - a true airport hotel, very convenient.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariana b, Manager at Holiday Inn Santiago Airport, responded to this review, 22 August 2014
Dear guest,
thank your very much for your time and comment. We are focused in all those guests who eventually visit the airport and dont want to waste time travelling by taxis o transfer .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
206 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 11 August 2014

I stayed one night in this hotel in route to Brasil. I have also stayed in this hotel a few other times several years ago. I have found that the quality of the rooms available plus the facilities (i.e. restaurant, bar and lap pool) have remained constant and of a high level. This hotel is affordable considering how convenient it is (directly across the road from the airport terminal). It is an excellent option if in transit through chile. The professional, friendly service is also excellent. Food was not that good this time around however I still remember having a Chilean salmon dish last time that blow my head off...Strongly recommend this hotel.

  • Stayed June 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank locosfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level Contributor
322 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 10 August 2014 via mobile

We got in late and just wanted to rest as much as possible before the flight the next midday, that was achieved easily. quiet, 20 second walk from the arrivals door, nice breakfast, room impeccable as you'd expect. Helpful staff on the desk, our reservation inexplicably didn’t appear in the system but they we're good to give us a room anyway. I won't hesitate to stay again if we have a long connection here again. But not for those that might want to see Santiago on an overnight stopover.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tree T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 August 2014

I have stayed here twice following long haul flights from Europe. Surprisingly quiet given how close it is to the airport. It is so convenient and rooms, beds are very comfortable. I give 5 stars as the staff are so customer focused. I arrived early and they allowed me an early check-in without charge. Just ask. Note that the hotel does have an early check-out, but they will take care of your luggage until you need them. Has a nice swimming pool too!

Room Tip: Quieter rooms are away from the elevators and at the rear of the hotel.
See more room tips
  • Stayed June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank John_cruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014

This hotel is so convenient - literally across the road from Santiago airport. Rooms are comfortable and clean, and quiet. If you're after a convenient stop-over hotel where you can get a good night's sleep, you can't go wrong. Many reception staff members are multi-lingual too, so if you don't speak much Spanish its not a problem, they spoke to me in perfect English. They also have free wifi that actually works!

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank djali9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Santiago Airport

Property: Holiday Inn Santiago Airport
Address: Armando Cortinez Norte 2150, Santiago 8320000, Chile
Phone Number:
Region: Chile > Santiago Metropolitan Region > Santiago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Santiago
#14 Family Hotel in Santiago
#16 Business Hotel in Santiago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Santiago Airport 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
When looking for a hotel at Santiago - Airport, Chile, stay at the Holiday Inn Santiago - Airport. The hotel has a modern and beautiful design with high quality standards. Located in front of Santiago Airport, we offer easy and direct access to several areas of the city, including: El Golf Restaurants & Business area, shopping mall, Santiago downtown, museums and other cultural areas of the city.The Holiday Inn Santiago - Airport offers 100% free Wi-Fi access, restaurant (international menu), bar, business center, parking and a very nice indoor swimming pool, sauna & Jacuzzi. All rooms offer free wired and wireless high-speed Internet access. Please note that our hotel is 100% nonsmoking. We look to welcome you! ... more   less 
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Also Known As:
Holiday Inn Santiago Airport Hotel Pudahuel
Santiago Holiday Inn

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