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“The Fauna was Great”
Review of Hotel Fauna

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Hotel Fauna
Ranked #4 of 35 Hotels in Valparaiso
Certificate of Excellence
Boca Raton, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The Fauna was Great”
Reviewed 4 April 2014

We were there with 3 other couples and we all walked away the next morning with a smile for the Fauna Hotel and Valparaiso. The structure and rooms were unique which made our visit all the better. The Fauna Hotel perfectly matches with the City of Valparaiso....keep it up Fauna

Stayed March 2014, travelled with friends
Helpful?
Thank Hugh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 13 April 2014
Dear,

Along with a greet, let us thank your word. For us is really important to know how was your stay on Fauan. We are really glad you enjoyed.
Regarding the rooms and all the structure, Fauna keep those heritage bilding characteristics which made it matches with the city.

Thanks again for your comment.

Kind Regards,


Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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484 reviews from our community

Traveller rating
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    39
    10
    6
See reviews for
43
286
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10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Concon, Chile
Level 5 Contributor
81 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 April 2014

It was a nice stay, but I did not appreciate the fact that people were smoking at the restaurant during dinner and breakfast and nobody seemed to care. Staff was nice but it was challenging to try to understand our waitress because she barely spoke Spanish and English. I was expecting more.

Room Tip: If you don't like the smell of humidity so stay away from this hotel!
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karcla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 13 April 2014
Dear,

Along with a greet, let us tell you we apologize the situation about people smoking on the restaurant. However we believe that doesn't mean we get bad califications about clean, location, service and rooms, considering this is a Hotel Rating.

We really want to know how was your stay at Fauna.

Hope you can come back and try again Fauna.

Kind Regards,


Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ft. collins
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2014 via mobile

A beautiful blending of old and new. Contemporary, clean, great service. Restaurant and terrace are wonderful. Food is excellent. Delightful breakfast every morning overlooking the ocean. Fresh squeezed orange juice and homemade bread. Very pleased with entire experience.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank cfromano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 7 April 2014
Dear,

Along with a greet, many thanks for your comment. As we can see you really enjoyed your stay at Fauna and that's very important for us.

Hoping you can come back,

Kind Regards,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 March 2014

Lovely hotel, nice staff and great breakfast. Only downside is noise created by open staircase design of the hotel, but everyting else made up for this, so would thoroughly recommend this hotel. Location close to many restaurants but not far from centre is ideal.

Room Tip: Lower floors better
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director Comercial at Hotel Fauna, responded to this review, 1 April 2014
Hello Trevor,

We are glad to know that you liked the breakfast, and our staff as well, we try to do it better every day.
Thank you for recomending us. This is essential.

Kind regards,

Carlos Pérez C.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aptos, California
Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 March 2014

Finding a nice place in Valparaiso at a reasonable rate, with excellent rooms, bath, internet and breakfast is a challenge. Hotel Fauna has it all, and a terrific and helpful staff. Your cab can't get all the way to the front door because the street is blocked. But the hotel will send a guy to help you with your bags, or you can just pull them downhill a short way to the hotel. When you get there, and see the view from the cafe terrace, you understand that it was worth it.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ptrounstine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director Comercial at Hotel Fauna, responded to this review, 1 April 2014
We are very grateful for your opinion.
Fauna Hotel tries to have a honest proposal in all the ways. It's good to know that we are doing it well.

We hope to see you again in Valparaíso.

Kind regards,

Carlos Pérez C.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring, Maryland
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 March 2014

Fauna Hotel in Valparaiso, Chile has a great staff. In fact, I would say that for some, like my husband and me, the hotel would have been impossible to stay at without Nicholas from the front desk. Cars cannot go to the hotel and must stop a block away. Nicholas carried our bags (and we had five heavy ones) to the hotel and up and down the stairs for us. We are in our late sixties and we could not have done this by ourselves. Originally, we were given a room in the basement which we found quite depressing and cold. Don't get rooms in the basement. We asked for and received a heater and it was the summer. There is no AC but it was not needed.. The next day, we were moved up a level and, of course, Nicholas moved our bags for us. The rooms are no-frills. There are no closets in the rooms, just a few shelves and two hooks. The internet only works in the bathrooms, not in the main part of the room. Besides the staff, other positives are great food in the roof-top restaurant and a great view. The restaurant staff is also very helpful. We had an excellent dinner there, It cost $60 with one drink. Breakfasts are included and are fully served with no buffet and very good. The hotel is very convenient. It is a few steps from the funicular so we were able to go downtown easily and often. It is also just a block from many good restaurants, a bakery, and ice-cream store and a ATM. Great location. All in all, it is a great hotel for young people but anyone with mobility issues, might think twice... and don't expect luxury but do expect helpful staff, a good location and good food.

Room Tip: Don't get a basement room.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 8 March 2014
Dears,

Many thanks for your comment. Regarding the architecture, yeah we are in Valparaíso and the whole structure could be kind of strange for another people, but we are prepared and really care about the needs of our guests.

Nicolás is our recepction support and he is care about the good stay, rest and whole needs from our guests. So, we are glad you felt that.

Nice to know you enjoyed the service on Restaurant and hotel. Regardting the location, we are in the middel of the tourist area, just steps down is the Fonicular "Reina Victoria", steps up there are many restaurants, markets and a ATM.

We hope you have pass a good stay on Fauna and can stay here again.

Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant.
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San Antonio, Texas
2 reviews
Reviewed 24 February 2014

This hotel has a marvelous design and location but the central staircase makes it noisy. I cannot recommend the rooms in the back. There are questionable people congregating on the steps outside the window. We changed rooms and were in the back again but one floor up. As people live right outside they started a bbq at 3:00 pm which went on until midnight. I cannot honestly recommend this hotel if you like peace and quiet!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bmwtravel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 8 March 2014
Dear,

Thanks for your comment, every one help us to get better every day.
About the problems you mentioned, that are cultural features typicals of the architecture and the structure of Valparaíso City. Regarding the rooms, all the Standar Rooms are on the First floor (2 down reception) and the "view" is just to another houses. But the others ones doesn't has this issue.

Our internal policy it's to change rooms when we have availability, so maybe you stayed here when we were full.

We hope you can come back and try again on Fauna.

Cordially,

Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Fauna

Property: Hotel Fauna
Address: Paseo Dimalow 166 | Cerro Alegre, Valparaiso 2340000, Chile
Region: Chile > Valparaiso Region > Valparaiso
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 35 Hotels in Valparaiso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Fauna 3*
Number of rooms: 15
Official Description (provided by the hotel):
Fauna Hotel Restaurant is composed by 15 rooms, whiches are distributed on 4 categories, where if you stay on "Superiors" and "Suites Fauna" ones, you are going to find beautiful views to the city and the bay city. This is located on a perfect place, just in the middle of the most tourisctic and heritage city area, just 5 minutes walking to the center city and between several souvenir stores, design stores and many restaurants.The Fauna Concept is strongly guided by the material and intangible heritage rescue, the design, the simplicity and, above all by delivering a really good service. ... more   less 
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