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“Funky Place”
4 of 5 bubbles Review of Hotel Fauna

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Hotel Fauna
Ranked #4 of 34 Hotels in Valparaiso
Certificate of Excellence
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Funky Place”
Reviewed 16 June 2014

we stayed in a variety of rooms within this property over a week. I actually enjoyed the cheapest room the best as it is totally insulated and completely private with a very funky exposed rock wall in the bedroom and bathroom which is well light with down lights for effect. If you are trying to cut costs and want seclusion and dont mind a few sets of stairs and privacy its perfect. we felt that at every other moment during the day you get amazing views of this town and didnt really need them from our room. breakfast can be included and totally worth it as it very plentiful and servied on the roof top restaurant. Everyone complains about the service in the restauraunt being almost non existent but i think this is just a cultural thing and if you like being left to yourself to enjoy the view for extended periods with a large cerveza its perfect. You'll never be rushed out getting the bill or ordering another item is tricky at times. This is the only place i would stay in old Valpo!

Room Tip: The lower you go the quieter it is. The premium room pretty much shares a door with reception.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaunaHyR, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 1 July 2014
Dear Joshua,

Along with a greet, thanks for choosing Fauna in your last stay in Valparaíso. We thanks your coomment too, for us is really important know how was your stay, what you liked and disliked to see in what differents things we can improve.

We are glad know you enjoyed Fauna Hotel Restaurant, the architecture of your room, breakfast, the view and whatever, the whole service of Fauna.

We hope you can come back to Valparaíso and stay again at Fauna.

Cordially,

Mary Quintana B
Marketing & Sales
Fauna Hotel Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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470 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Far North Coast, NSW
Level Contributor
231 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed 24 May 2014

We enjoyed our 2 night stay here, but had to wear earplugs at bed time due to the scraping of chairs in the restaurant above, which carries right down into the room. It is such a shame and could be easily improved by laying some industrial carpet. This problem is not just of a night, but also early in the morning when the cleaner is on duty. We accepted the noise problem so we could enjoy a room with a view. A lower room without a view is probably a bit quieter, but timber floors carry the noise. Breakfast was not a buffet (as per our booking details), but it was a simple light meal, fresh juice, rolls and spreads. Nice, sufficient, but not a full cooked breakfast.
Hotel has great outlook and is in a convenient location. Many restaurants up on the hill and just around the corner from Fauna. Bottle shops also nearby, but no bar fridge or tea/coffee making facilities in rooms.
Nice size room and bathroom, but there is only a tiny shelf in the bathroom only fit your toothbrush on!! Again, this could be easily replaced with a decent sized shelf as there is room for it in there......little things can make your stay so much more comfortable, especially when you have already been travelling for a while.
Reception staff very helpful.

Room Tip: Forgo the view for a quiet room located lower down (cheaper too). You can still enjoy the view from...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 4evaLuv-Holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaunaHyR, Director de Relaciones con Clientes at Hotel Fauna, responded to this review, 16 July 2014
Dear Eva,

Along with a greet, thanks for your comment, every one helps us to know what you like and disliked about us to improve our service.
About the noise that a tipycal characteristic of the old houses of the city, Fauna is part of the Architecture Valparaíso Heritage, but we try to do the best to avoid these facts.
Thanks again for your comments, we are going to deal with and improve all those details.

Hope you can come back and try Fauna again.

Cordially,

Mary Quintana B.
Marketing & Sales
Fauna Hotel Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level Contributor
130 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 1 May 2014

We took a quick getaway here from Santiago less than a week after the tragic fires hit Valparaiso. We are glad we went through with our plans.
The hotel is $10, 15-minute cab-ride from the central bus station, and is located about a 300 meter walk from the main road by Cerro Alegre and another 100 meters from a funicular. The rooms are exceptionally large, quirky and comfortable. We had one of the lowest priced rooms, and although we had a window, there wasn't a view. Still, the room was comfortable. Some have complained about the lack of TV, but they have free, fast wifi and our 2-year-old daughter was content with the iPad/Kindle. The restaurant is great and the view amazing --- especially in the afternoon. You see all the way to the harbor/coast and all the surrounding hillside. There is even a telescope to us. The food was good and interesting and affordable. The included breakfast was wonderful --- fruit, scrambled eggs, fresh-squeezed juice, homemade bread and jams. The hotel was glad to call a taxi to pick us up for our departure. The location is excellent. It is about a 10-minute walk using the funicular to the "plan" of Valparaiso; the immediate neighborhood is dotted with tiny restaurants and shops. The rooms were very clean and a good value. There was some noise from the restaurant above our room, but nothing noticeable.

Room Tip: All we can say is we had one of the cheapest rooms and it was large, clean and comfortable -- withou...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaunaHyR, Director Comercial at Hotel Fauna, responded to this review, 19 May 2014
Dear David,

Thank you for your words. Everyday we try to do our best in the way to give the best and honest experience of Valparaíso.
The location give us the facility be close of a lot of interest points, as restaurants, bars, arts galleries, transportation and even museums.
We are glad you could have a good experience with Fauna.

Kind Regards,

Carlos Pérez C.
Hotel Manager
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Winchester, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 April 2014 via mobile

Hotel Fauna is a delightful hotel nestled into the valparaiso hillside among freshly graffitied, brightly painted, ramshackle homes, hostels and emporiums.
The exterior blends in with the corrugated surroundings but the interior is more akin to an art installation or modern museum. Solid wood staircases and exposed brick walls give way to discreet window openings on to quiet courtyards housing decorative murals, dozing cats and lush potted plants. The rooms are accessed via ten foot high wooden doors and our room (lucky 7) looked out over the distant bay. On an clear day this may have been a treat but on the two days we spent there the fog barely lifted it's underskirts. So we were relieved the view was the result of a free upgrade and not the usual extra $30.

The room was clean and furnished with simple but solid wood furniture, a unique hand painted mural over the bed, a pop-art armchair and 101 Dalmatian printed curtains (not quite wide enough I add!) hanging apologetically at the windows. It's a good thing they were cute.

Finally we had found a hotel with complimentary bottled water although we noticed several hours later there was no tv or radio in the room. Can't have it all I suppose.

After a three hour walking tour with tips for tours we tried a coffee shop then a cerveceria before retreating back to the hotel to head for dinner.
Expecting a cosy terrace meal, we were a bit surprised to walk in to the restaurant to see people wearing hats and costs as they tucked into their meals. The offer of an outside table was politely declined (although an inside table wasn't much warmer!) and we gratefully accepted the blankets offered with the menus.
The food was fairly good and service pleasant, whilst a student quartet from university catolica in Santiago played and sang - again for tips and not laid on by the hotel - which seems to be the norm.
The only glitch was the 'Medium' steak was rare and the Seabass also undercooked leaving it rubbery rather than meaty. Both were served with just potatoes which was a bit sparse for the price and perceived quality of dining experience. A 3 course meal for two plus a bottle of red wine rang in at 50,000 pesos and with the seemingly obligatory 10% tip on top it was the most expensive meal in 3 weeks of flash packing.

After the best nights sleep in a while, it was a relief breakfast was served until 11am so we just made it the next morning with 30 minuted to spare. Breakfast was a little different to the buffets we'd experienced and once seated we were given fresh orange juice and a fruit salad to start. Delicious as they were, I couldn't help hoping that the two chefs I'd seen in the kitchen were actually cooking something up and not just chopping fruit! Next arrived a bowl of scrambled eggs and a small plate of bread, jam, meat and cheeses. A little light if I'm honest and whilst trying not to sound like a greedy piglet, I'd become accustomed to something more substantial. The coffee was nice although when I requested a second one I think I detected a scowl. Just as with dinner the night before, there seemed to be a lot of staff per guest and most of them did very little other than flick an occasional menu over or deliver a plate or glass of something. I guess with the price of the hotel ($114usd) it can afford to over-staff but they should at least try to look busy and if they can't do that, they could perhaps practice their smiling :-) Their shortcomings were redeemed however by the girl on reception who was lovely, friendly and very helpful.
Overall whilst pricey, it was a good stay and I would definitely visit again because of the decor, tranquility and great location.

Stayed April 2014, travelled as a couple
Helpful?
Thank EcclesExile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FaunaHyR, Director Comercial at Hotel Fauna, responded to this review, 19 May 2014
Dear,
We really apreciate your comments about our hotel, restaurant and staff!
Our service and style pretends to be different, close and friendly, trying to be honest in our treatment everyday.
Regarding our restaurant, we are improving our service, because we are open everyday and not only for our passengers, giving us a big challenge.

We hope you can visit us back in the future. We will glad to see you again in Valparaiso.

Kind Regards,

Carlos Pérez
Hotel Manager
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Philadelphia, PA
Level Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 8 April 2014

This place is beautiful -helpful staff, lovely clean comfortable room and an outstanding restaurant with great views and fabulous food. The breakfast was wonderful too Our room was right under the restaurant which had live entertainment, so it was loud. Normally this bothers me but I just decided to not be worked up about it. There is so much to like about Fauna. My husband's cousin, who lives in Santiago, said to come here and she made the reservation. She also made a parking reservation for us. You will need that!! This hotel is on a "No vehicles allowed"lane so pay attention to the instructions on the email reservation confirmation.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PattyPhiladelphia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 16 April 2014
Dear Patty,

Along with a greet, thanks for your comment, as we can see you enjoyed your stay at Fauna. About the parking space we only have available three ones, so you have to make a previous book. Regarding the breakfast this is served on the terrace with the best view of Valparaíso city.

We really hope you can come back and stay again on Fauna.

Cordially,

Mary Quintana B.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

Gorgeous hotel, very sophisticated and unusual design that fit perfectly with Valparaiso, including the interesting wall paintings, on the side of the building and in some of the rooms. Beautiful linens. Lovely view onto buildings of Valpo. Location was excellent, too, right at top of one of the main funiculars. There's an interesting wine shop with a few tables right at the funicular. But hard to leave the hotel's terrace restaurant. Loved our reasonably priced lunch there. Delicous, three courses. Staff in restaurant and hotel could not have been nicer. So great design with unpretentious atmosphere.

Room Tip: The rooms with a city view are very nice. I think it was a superior double.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank astur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 16 April 2014
Dear Astur,

Along with a Greet, let us thanks for your comment, for us is so great you have enjoyed your stay at Fauna. Regarding rooms all are designed with a unique style, and as you mentioned, every one has a particular painted.

Hope you can come back and stay again on Fauna.

Cordially,

Fauna Hotel Restuarant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 April 2014

Hotel Fauna was very different to any other hotel I have ever stayed in, with exposed rock walls in the bedroom and bathroom and pieces of interesting artwork and antiques all over the hotel. The restaurant for dinner and breakfast was great, with a balcony offering amazing views over the city and ocean. There is no lift in the hotel but the reception staff carried my heavy bag down two staircases to my room for me and back up again when I checked out, so that was not a problem. Reception staff were extremely friendly and helpful and spoke good English.
Highly recommended, unless you have problems walking up and down stairs.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trudy329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dimalow166, Director de Relaciones Públicas at Hotel Fauna, responded to this review, 14 April 2014
Dear,

Along witha a greet, many thanks for your comment. We are really glad you enjoyed your stay at Fauna Hotel Restaurant.
The room you stay is unique with a very good design. About the staff, we characterize about being friendly, concerneds and helpfull, we thank you noticed.

Again, thanks for your words and hope you can come back.

Cordially,


Mary Quintana B.
Relaciones, Marketing y Ventas
Fauna Hotel Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Fauna

Property: Hotel Fauna
Address: Paseo Dimalow 166 | Cerro Alegre, Valparaiso 2340000, Chile
Region: Chile > Valparaiso Region > Valparaiso
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #4 of 34 Hotels in Valparaiso
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Fauna 3*
Number of rooms: 15
Official Description (provided by the hotel):
Fauna Hotel Restaurant is composed by 15 rooms, whiches are distributed on 4 categories, where if you stay on "Superiors" and "Suites Fauna" ones, you are going to find beautiful views to the city and the bay city. This is located on a perfect place, just in the middle of the most tourisctic and heritage city area, just 5 minutes walking to the center city and between several souvenir stores, design stores and many restaurants.The Fauna Concept is strongly guided by the material and intangible heritage rescue, the design, the simplicity and, above all by delivering a really good service. ... more   less 
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