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“Gorgeous property, some service flaws”

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Palacio Astoreca Hotel
Ranked #7 of 35 Hotels in Valparaiso
Certificate of Excellence
Reviewed 19 November 2013

No doubt one of the prettiest hotels in Chile, built and furnished with very high quality materials and very tasteful, a real palace as its name says. Rooms are of a good size, most have great views and are very comfy.

The only flaw is in service, as is very common in Chile, everything was SLOW, checking in and out, ordering drinks, etc. The first approach when we arrived was the classic hypocritical and inquisitive "How can I help you?" (looking like get the hell out of here) instead of a Welcome...

On food, we didn't experience breakfast at the restaurant because it's only until 10:30 and we were in the mood for sleeping in, which was quite a feat since a crew of very chatty chambermaids were making a lot of noise since 9 am... not a place for late risers...

We had plenty of hour d'oeuvres and drinks in the awesome deck, which although expensive, were excelent. The restaurant Alegre was nothing to write home about, the typical ultra modern El Bulli imitations with ununderstandable descriptions in the menu, tiny servings and disappointing experience overall. Service here had the worst flaw: I was poked twice by two waiters!!! That hadn't happened in any restaurant anywhere (and I've traveled...) Haven't these people read the first commandment of waiters: NEVER TOUCH THE COSTUMER?!?!?! Sad but true, I also have to speak out that despite an interesting wine list, no waiter knew anything about wine, not even dream of a sommelier...

Overall, the hotel is a gem, don't be put off by comments on service, I'm only putting those because managers read these posts and can help improving. We had a great time and would happily go back, if I can still afford it!!

  • Stayed: November 2013, travelled as a couple
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3  Thank FishInTheWater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Gerente at Palacio Astoreca Hotel, responded to this reviewResponded 25 November 2013
Google Translation

Muchas gracias por su comentario, desde ya los leemos y nos interesa mucho conocer todas las opiniones, si bien tenemos una alta tasa de satisfacción no nos detenemos y trabajamos para que todos nuestros servicios mejoren día a día, tomaremos muy en cuenta su opinión y esperamos sinceramente nos visite nuevamente.
Mis sinceros saludos, Diego Cárdenas, Gerente Palacio Astoreca

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111 - 117 of 332 reviews

Reviewed 10 November 2013

I am often one to try a newer hotel in a city I have never visited before. Having another couple with us.....and being out first stop in Chile, I was a bit worried. Just pulling up to this renovated mansion, we knew we had made the right decision with Palacio Astoreca. And it proved to be so again and again on this wonderful short visit. Other than the fact it was early in the morning and it was hard to find anyone to even let us into the gate. That is often the problem with these flights from the states......an arrival much earlier than would normally be the case. And our rooms wouldn't be ready for a quite a few hours. But once things were settled......everything ran as smoothly as possible.

The restoration is top notch. Our taste runs toward the more modern and its a perfect mix of traditional building with a modern/almost minimalist approach to design. We just loved it. You turned a corner from the charming old staircase and there was a glass enclosed elevator to whisk you upstairs. We were in the new section which seamlessly flows from the old, that we didn't even realize it at first. Other than lower ceilings, the newer windows (along with the wonderful bed) gave us a very good night sleep. We had chose one of the larger rooms and the layout and views to the harbor was a spectacular welcome to Chile. From wine delivered on arrival to treats in the evening....and a delicious buffet the next morning: and most of all.... a staff who only wanted to help with everything, each minute was a delight. The only negative was that we hadn't planned on staying longer. I am already dreaming of going back and exploring this charming town. We might go back just for the Hotel Palacio Astoreca.

Room Tip: We were very happy with our Junior suite in the new wing (3rd floor) for its views, space, large ba...
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  • Stayed: November 2013, travelled with friends
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1  Thank Renztem13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Gerente at Palacio Astoreca Hotel, responded to this reviewResponded 12 November 2013

Thank you very much for your words, we really work everyday to make our guest experiences the best as possible, so we are happy to read these lines.
Our best regards from our staff and we hope to see you again, Diego Cárdenas, Hotel Manager

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Reviewed 19 October 2013

Arriving late at night from Santiago, nothing was too much trouble for the willing and enthusiastic staff. I was shown to a beautiful and individual room with a view over the town and sea. Although the kitchen was nearly closed, I was made welcome in the dining room and was presented with a full menu and a glass of Merlot that was on the house. The chef presents an interesting selection and I had only an entree and a dessert because it was late. It was accompanied by two unexpected appetisers. It was a wonderful experience and, traveling alone, I was thoughtfully looked after. In the room, everything was considered, including sensible lights and uncomplicated switches, curtains that kept out the light, luxurious towels that were heavy and of a quality that hardly exists anymore and toiletries that were original. My greatest disappointment was that my stay was short and that I was due elsewhere for breakfast, so missed out on what I am sure would have been another wonderful dining occasion.

Room Tip: Ask for a room that faces the sea - I had 16
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  • Stayed: October 2013, travelled on business
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2  Thank Rupert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Manager at Palacio Astoreca Hotel, responded to this reviewResponded 28 October 2013

Dear Mr Myers, we really appreciate you took the time to pass by and review your experience, thank you very much for your words, we hope to have you again in our Palacio Astoreca, our best regards.

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Reviewed 19 September 2013

My wife and I loved the refinement and taste with which the hotel was renovated. They truly respected the old identity of the building applying some tasteful vanguardist touches making all the spaces really unforgettable.

For those who love food just don't miss their "Alegre" restaurant. This is probably the best restaurant in Chile today, I daresay at a Michelin guide star level. Memorable dishes using local ingredients were presented to us in a superb sequence of colors and unbelievable mix of flavors at both dinner and breakfast. Our heartiest congratulations the the great Chef and team!

  • Stayed: September 2013, travelled as a couple
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1  Thank Felipe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Manager at Palacio Astoreca Hotel, responded to this reviewResponded 11 October 2013

Thank you very much for your words! we are happy to read these messages from our guest, and we would be happy to receive you again, our best regards from Valparaíso.

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Reviewed 18 September 2013

What a beautiful boutique hotel. Stunning location. The hotel is tastefully and artistically decorated in a refurbished mansion. We stayed in a premium room (#16) located on the top floor. Although the room was small, the views to both mountains and sea more than made up for it. The staff were very welcoming and helpful at all times. We had chosen this hotel after reading a Time Magazine article which reviewed Alegre Restaurant, located in the hotel. It was a great experience and we recommend both the hotel and restaurant. valparaiso is a charming town, where the vibrant colours of buildings greet you around every corner.

  • Stayed: September 2013, travelled as a couple
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1  Thank subie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Manager at Palacio Astoreca Hotel, responded to this reviewResponded 11 October 2013

We are so happy to read our guest comments from all over the world and discovering they have found about us by international publications, we will tell our staff from "El Alegre" to know you have enjoyed your experience, thank you very much again over there in Australia!

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Reviewed 30 June 2013

A fantastic hotel. The location is ideal to explore Valpo and has fantastic views; the staff is attentive and professional. The hotel is a lovingly and tastefully restored with nice common areas (including a piano room/bar and library). All very classy. The staff organised a transfer from Santiago without a hitch. The breakfast was fantastic - being a small hotel, rather than having a huge buffet, you ordered what you liked and the food was delicious, well presented and healthy. The coffee was great too (better than any coffee we found in Santiago. What else: we were a family of 5 who had reserved two rooms. As the hotel was not full, rather than putting an extra bed in the kids' room, they gave us another room close by. Our 14 yo boy was in heaven. Cannot recommend enough.

  • Stayed: June 2013, travelled with family
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2  Thank ignoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Manager at Palacio Astoreca Hotel, responded to this reviewResponded 16 July 2013

Thank you very much for your words, we are very glad to hear you had a nice stay in our hotel, we certainly hope to see you soon again, our best regards from a sunny Valparaíso.

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Reviewed 24 June 2013

We stayed for 2 nights at this nice small hotel. It is very well located and has a beatiful view.
Rooms are comfortable, service is good but has room to improve.
The food is amazing I recommed to try the tasting menu...even though we god sick after that fantastic dinner. Hotel employees are kind but they didn´t even apologize when we informed about being sick after having dinner in their restaurant.
the hotel is expensive but worth to stay mainly for the location

  • Stayed: June 2013, travelled with family
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1  Thank cvoullieme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego_Hotel, Gerente at Palacio Astoreca Hotel, responded to this reviewResponded 29 June 2013

Dear mrs. Voullieme, thank you for your words, we are happy to receive all the comments, I do recall I talked to you personally at the check out and convey regret what happened, I am glad that finally turned all well and hope you returned home safely and certainly visit us again, our best regards from Valparaíso.

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Additional Information about Palacio Astoreca Hotel

Address: Montealegre 149 | Cerro Alegre, Valparaiso 2340000, Chile
Region: Chile > Valparaiso Region > Valparaiso
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 35 Hotels in Valparaiso
Price Range: £172 - £235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palacio Astoreca Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
The new boutique hotel Palacio Astoreca opened in September 2012 and since then our hotel and restaurant have been positioned as one of the best in the country, praised by national and international critics, but especially, the more we care, for our loyal guests. ... more   less 
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