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“Don't Even Think About It!!!!!!”
Review of Hostal Pilcomayo

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Hostal Pilcomayo
Sydney, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Don't Even Think About It!!!!!!”
Reviewed 3 January 2010

We did not choose to stay in this hostel and I am a little unsure why anyone would choose to do so. Unfortunately our original hostel was booked and they kindly transferred us to a new hostel (Hostal Pilcomayo), so we thought.

Once we arrived we were very pleased with the location and to be truthful this is the only thing that is going for this hostel is its location. When arriving we were greeted by a lady who rudely directed us upstairs to the room, this is where another lady (possibly her Mother) showed us to a room that smelt like dirty feet, the room had no ventilation and a tiny window. We attempted to be optimistic until my partner went to the bathroom in which he returned to inform me that he will not be utilising the bathroom as it was disgusting. It was also weird that they requested all the money up-front.

We went downstairs to have a beer and look at reviews and other accommodation options, during our research we discovered the only other review which described our exact experience. We immediately went and located new accommodation.

When we returned to Hostal Pilcomayo to inform them we will not be staying due to the lack of cleanliness and requesting a complete refund, keeping in mind we never booked directly with the hostal or signed any agreement, the only thing we did was pay up-front for the room. The owner (a gentleman) informed that he would only be offering half the amount back (1 nights accommodation) as it was hostal policy. We argued with him and he stated "this is not America or Europe, this is Chile". We stated we have travelled through Chile before arriving in his hostal and this was not the treatment we had received. He asked us if we wanted to call the Police.

We took the refund and left, our advice would for anyone considering to stay in this hostal to think again, it was very evident that the owner was only after our money, even if it was 1 nights accommodation.

The only regret we had was not to take photo's as this would of provided visual evidence to my verbal account.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FrancisBLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
London, England
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2007

T'here are so many things wrong with this place I don't know where to start.

Firstly the website claimed to have bilingual staff which is rubbish, the didn't speak a word. That's fine but don't advertise something when its false.

There was only 1 toilet for the whole hostel (the other one was taped shut with duct tape for all 3 days we were there). The shower was freezing cold and was basically a garden hosepipe attached to the wall in a filthy, dirty, dingy room. The others we spoke to in the hostel hadn't showered for 3 days as the shower looked so awful, they were waiting for the next hostel they were staying at.

The kitchen was ill equiped with over flowing bins and dirty plates - plus the only oven didn't work. This hostel is obviously NEVER cleaned.

There is a free pick up from the bus terminal which they never told us about and when we asked for the transfer back to the bus station, one of the employees would only take us if we paid her a few thousand peos's.

Finally, they wouldn't even let us use the phone (a service they advertise) to use our phonecard, which would have cost them nothing.

And to top it off, they had the cheek to demand all the money for our stay in advance.

It's awful, worst place we've stayed in in a round the world trip.

  • Liked — Location
  • Disliked — Everything else
  • Stayed April 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank pinkycub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hostal Pilcomayo

Property: Hostal Pilcomayo
Address: Pilcomayo 491 Cerro Concepcin, Valparaiso 237-0688, Chile
Region: Chile > Valparaiso Region > Valparaiso
Hotel Style:
Ranked #79 of 184 Speciality Lodging in Valparaiso
Price Range (Based on Average Rates): £
Number of rooms: 6
Official Description (provided by the hotel):
Privileged area, heart of patrimonial district, best prices in town. Free Internet access, guests kitchen, laundry and telephone available. Just 10 USD per night in dorms and 14 in doubles. ... more   less 

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