What's positive about Rumiloma?
Friendly staff who speak good English. This is a plus point but also an area of improvement. More of that later.
Superb breakfast and meals with fruit basket in room. I will always remember Rumiloma as the one hotel where great breakfast is served. The staff gives you a form and you tick off the items you want. And these range from blackberry juice, chocolate, coffee or tea, oatmeal, pancakes (with bananas), scrambled eggs or omelette, etc. On my last morning and with an early departure to deal with, I was served breakfast at 3:30am in my room! If there is one team that is the flag carrier in this place, the kitchen carries it off. Well done, team !
Scenic location. If you get a room towards the east, you get a scenic view of the mountains and the city of Quito. Else you can go to the restaurant to enjoy the view. I think I need not say more, as this point is well covered by the other posts.
What could be improved?
Insensitive handling. Examples: (a) Welcome was half hearted - made to fill up the guest registration form, fire was not lighted up in room. On the latter, there was also no electric heating. I was to spend the first night frigid and cold; having reached the hotel at midnight. While the staff did make an offer but to me, it was light hearted. Either the fire was lighted beforehand or immediately upon bringing me to the room. At midnight and with the kind of cold mountain temperature in early June, do I have to request for a heater or fireplace? How ridiculous. On the 2nd morning, the same staff enquired and again offered me the electric heater by the end of day. This time I clearly said yes. The electric heater never show up by the time I left the hotel four nights later. (c) On my third morning, they had to leave a sour taste by taking away my usual place at breakfast at the solarium; a nice private corner with a view of the city and the mountains beyond. While there was no explanation, it appeared that a group of five had taken precedence over me. I noticed that by the time I left, the group had not turned up.
The staff are clearly articulate and are well trained to respond with the right assurances and nuances. But at crucial times where they are needed to perform without being asked by the guest, this is where Rumiloma failed to deliver. And this is where Rumiloma is just a reasonable hotel (perhaps above average at best) and do not deserve the 'Excellent' rating that they are known for. Perhaps I was just plain unlucky but clearly, the service needs to be a bit more consistent.
Exorbitant excursions. Mindo day trip quickly became USD366 to look at a smallish greenhouse with butterflies and a tiny cocoa plantation and two hours away. No one had prepared me that what I was about to visit was not wild butterflies in a cloud forest but a greenhouse! If it is greenhouses, we have plenty of these in Asia and there is no need to go half way round the world.
A half day city tour came up to be USD214 for a walk with little explanation.
Yes, it is true that I was alone but I still failed to see how the trips can cost so much to start with to see so little and with a guide that is just a little better (barely) than a driver. A case of blatant overcharging. My advice is to find other means of engaging a tour elsewhere if you could.
Bits and pieces that do not measure up. Creaking sounds can be heard throughout the night (and possibly the day as well) and I was not pre-warned. While I am not the type that is easily put off by weird sounds, I think I will be better off mentally at 1am sitting on the throne and suddenly hearing such sounds in the dead of the night that appears to be coming right above my head! The light sleeper will be woken up, while the paranoid will wonder if the building is in any danger of coming apart and the fearful will be frightened if these are the calls of the inhabitants of the night. The noises appeared to increase with each night; probably with the increasing cooler weather. [For the record: When I mentioned this to Amber after the second night, she did offer to change the room. But like any guest, once you are settled in, there is a reluctance to transfer to another room. Amber appeared unaware of the location of the noise. To me, it is always above the throne.]
Hot shower temperature keeps changing. Even at max, the water can turned cold. Imagine you are in the middle of a shower and only cold water is raining on you. And the room is cold. My hand has to keep turning the handle to adjust the temperature. This happens from the second day onwards and worse in the early hours.
- Official Description (provided by the hotel):
- Rumiloma is one the largest private properties in the capital of Quito and has earned an international reputation as one of South America's finest properties. With nearly 100 acres of primary and secondary high Andean cloudforest overlooking Quito out toward the Amazon jungle in the distance, Rumiloma offers the best of two worlds! Enjoy a life of rustic luxury in an Andean Hacienda and at the same time feel free to pop down into the historical center, financial district or tourist areas of Quito only 10 short minutes away. Rumiloma features 7 generous guest suites with 9 bedrooms and 11 bathrooms in total. The hacienda can accommodate groups of up to 18 people making it the perfect spot for a destination wedding, family reunion, executive retreat, or just a few days of relaxing in the Andes after adventuring in the Galapagos. The main house has several cozy sitting rooms perfect for relaxing after a long day touring in the historic center, hiking in the surrounding hills, or just enjoying an after-dinner drink while gazing out over the lights of the city to the Amazon jungle beyond.The bottom floor has been converted into an intimate Irish Ecuadorian pub, complete with a walk-in fireplace.The grounds offer beautiful gardens, terraced patios all with spectacular views of the surrounding countryside. The Hacienda comes staffed with a breakfast cook,a professional kitchen. groundskeeper and housekeeper. Specialty chefs with a variety of gastronomical specialties can be arranged as well as chauffeur, tour and Butler services. T ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia and Hotels.com so you can book your Hacienda Rumiloma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hacienda Rumiloma Hotel Quito