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“Women at the front desk is an arrogant B****.”

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Stubel Suites and Cafe
Ranked #21 of 285 Speciality Lodging in Quito
Reviewed 2 July 2013

Do you ever travel somewhere and have one person ruin your experience? That is exactly what happened to my small family at Stubel Suites. Every day of our 5 night stay, after passing by the front desk to walk around the city, we were completely ignored by the women at the front desk. She would only speak to us if we had questions, and then we were treated like we were invading her hive, and she was the queen bee. She had a complete arrogant and flippant attitude about anything we tried to ask her for and we were hoping for the days when she was not working, so we did not have to deal with the uncomfortableness that she always gave us. In the end, after asking for a one hour delayed checkout (something that I have seen graciously given by hotels in almost 18 other countries and countless other hotels. She instead told us that we HAD to leave at 12:00, not even giving us an option to store our bags for a couple hours so we could walk around the city with our small child before heading to the airport. For anyone who is looking for a nice stay, sure, choose Stubel Suites. If you would like a good experience while spending YOUR money, and be treated as a GUEST, please choose any of the other countless good hotels in Quito. Thank you front desk Queen B, I only hope that the owner of the hotel realizes what you are doing to his/her business and that you are the sole reason for giving Stubel Suites a bad reputation.

Room Tip: No rooms have air conditioners, so you are left with leaving a window open all night. However the h...
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  • Stayed: July 2013, travelled with family
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4  Thank whyaskwhytim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 66 of 211 reviews

Reviewed 20 May 2013

At first when we got to the hotel we were super impressed, really nice property for the money, but looks can be deceiving.
The rooms were nice and clean, staff was nice and restaurant food was good.
But none of that matters though when you are being charged for one nights stay TWICE so in reality this place is no bargain and good luck getting back your money.
In short we were suppose to receive a discount, we were told by the receptionist to cancel current res and rebook so we could get a lower one night rate so we did. When we returned home our credit card was charged twice, with the more expensive rate AND the discounted rate. I tried to rectify the situation with the manager several times but we could not get them to remove the extra charge for nothing.....This place is not worth the aggravation it has caused.....much nicer hotels in Quito for the same money.

  • Stayed: March 2013, travelled as a couple
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3  Thank lamb919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

Staff were friendly, good location, nice and quiet and a cheap taxi ride from downtown. One of the Desk attendees, Daniel, cannot be trusted to organize anything, including tours, taxis or even a wake up call, but the others were able to cover for him. Food is great there and the views impressive.....well worth staying.

  • Stayed: April 2013, travelled as a couple
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1  Thank sugarlessfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2013

Being our third stay in a city of many hotel choices should be sufficient to tell you we thoroughly enjoy the Stubel. From booking reservations over the internet from the USA, to arranging drivers and tours, to their restaurant, and especially staying in a suite overlooking the exceptional view, we could not be happier! There are many conveniently located restaurants and shops nearby. Certainly a very safe neighborhood to walk about. Just can't say enough about the courteous, helpful staff.

  • Stayed: April 2013, travelled with family
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Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2013

This was a one night business visit but we will be staying here again as the hotel exceeded our expectations in every respect. We had a late lunch snack, dinner and a great dinner in the cafe as we were too tired to go out and loved it. There are several highly recommended restaurants nearby for those who are staying for a few nights.

The price, which included breakfast, seemed very reasonable too.

We are looking forward to coming back here again.

Room Tip: Ask for a room with a view.
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  • Stayed: April 2013, travelled on business
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Thank Roger P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2013

Friendly people,good service, good food, elegant and very confortable rooms, impressive view from the rooms Close to business centers. You feel at home. I did not use the pool, neither the spa so I rated " average".
Now that there is a new airport, 55 minutes northeast of Quito, this nice hotel is about the first one you find coming into the city. This saves time coming and going away.

  • Stayed: February 2013, travelled on business
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Review collected in partnership with this hotel
Thank Joselyn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2013

My husband and I stayed 3 weeks in February and were very happy with all services offered. The suite is well equipped and the stackable washer and dryer a definite bonus! I would recommend paying the little extra for a room with balcony -views are amazing.
All the staff were friendly and helpful. The hotel was very clean and looks just like it does on the web site photos.

Room Tip: we stayed in 303 and would request same room if we returned -quiet with amazing views
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  • Stayed: February 2013, travelled as a couple
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Thank Betty04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Stubel Suites and Cafe

Address: Pasaje Stubel Nro. 1 y Leon Larrea, Quito 2460, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #21 of 285 Speciality Lodging in Quito
Price Range: £45 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Stubel Suites and Cafe 4*
Number of rooms: 25
Reservation Options:
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Also Known As:
Stubel Suites And Cafe Hotel Quito

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