We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AVOID- This Hotel is Overbooking at the expense of Guests!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Stubel Suites and Cafe
Ranked #20 of 259 Speciality Lodging in Quito
Miami, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“AVOID- This Hotel is Overbooking at the expense of Guests!”
Reviewed 28 July 2014

BE VERY CAREFUL WHEN BOOKING THIS HOTEL!!!!!


This hotel is overbooking their rooms by advertising low prices on websites such as Expedia. I booked a room here and received an email confirmation that specifically said:

"****Please note Hotel will need to collect payment, unable to prepay***"

They did not honor that reservation. When I arrived at the hotel, they claimed that my company's credit card did not go through, therefore there were no rooms left. They then booked me at a neighboring hotel with a rate 50% higher and nowhere near as nice as the picture of the room I had booked. I was told this is not the first time Stubel Hotel and Suites in Ecuador does this- there is in my opinion a pattern of "Bait & Switch." Avoid this place at all costs!

Room Tip: Unless you want the adventure of not knowing whether your reservation will be honored- avoid this ho...
See more room tips
  • Stayed July 2014, travelled on business
    • Cleanliness
    • Service
Helpful?
2 Thank AlexanderManuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Beatric... C, Gerente at Stubel Suites and Cafe, responded to this review, 30 July 2014
Google Translation
Estimado Huésped,

Lamentamos que no tuvo la oportunidad de hacer uso de nuestras instalaciones. Queremos informarle que nuestro sistema de reservaciones realiza una revisión de las reservas y si la tarjeta de crédito con la cual fue efectuada la reservación no está autorizada el sistema automáticamente la cancela por falta de garantía. Como fue el caso de su reservación. Nosotros la cancelamos a la agencia y la agencia le hizo llegar por email la respectiva notificación.

Adicional le informamos que si el hotel tiene o ha tenido algún overbooking nosotros lo manejamos con toda responsabilidad cuando la reservación de alojamiento es garantizada con una tarjeta de crédito autorizada.

Esperamos en un futuro nos permita servirle y le deseamos éxitos en sus viajes!

Saludo cordial,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

205 reviews from our community

Traveller rating
    80
    80
    25
    11
    9
See reviews for
31
68
14
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Quito, Ecuador
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

Made the confirmed reservation through Expedia. Told them by phone that we would arrive early in the morning around 2:30 a.m. because our friend's flight did not arrive at the new Quito Airport until 1 a.m. Took a cab to the hotel and on arrival was told that there were no rooms and the booking had been canceled that morning because of a credit card issue. Consequently had to find another room in another far more expensive hotel. On investigation found that the hotel claimed the credit card had been declined. American Express Platinum card told me no inquiry was made and certainly nothing was or should have been declined. Expedia were worse than useless and basically said this was between me and the hotel. I was never notified of anything despite the reservation having phone numbers and an email address. My advice is not to put any trust whatsoever in this hotel.

Room Tip: Don't risk booking a room there with Expedia
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TrevorNoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Beatric... C, Gerente at Stubel Suites and Cafe, responded to this review, 30 July 2014
Google Translation
Estimado Huésped,

Nos apena que usted haya experimentado esta situación.

Le informamos que efectivamente nuestro Banco emisor califico su tarjeta de crédito como no autorizada. Nuestro sistema de reservas inmediatamente procedió a cancelarla con la agencia Expedia. Como usted lo afirma Expedia tiene su correo electrónico. Cuando se cancela una reservación en Expedia la misma agencia le comunica. De la misma manera que Expedia le confirmaron la reservación.

Le hotel se hace responsable del pago de la primera noche cuando la tarjeta de crédito pasa por revisión y resulta autorizada. Lastimosamente en su caso esto no ocurrió y su reservación fue cancelada por falta de garantía.

Esperamos contar con su comprensión en este tema y así poder tener la oportunidad de servirle en un futuro.

Saludo cordial,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
118 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 7 June 2014

I stayed at the Stubel for a week during a school trip. It was decent, clean, and off the beaten path. I do have to say, the internet service was unpredictable. Door service was very friendly, the bar/cafe was standard, at best. The view was amazing and I would recommend the hotel.

Room Tip: If you are looking for a boutique type of hotel, I would recommend Stubel. However, if you are look...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Beatric... C, Gerente at Stubel Suites and Cafe, responded to this review, 30 July 2014
Google Translation
Estimado Huésped,

Apreciamos mucho que su grupo seleccionó a nuestro hotel para su estudio. Hemos realizado los respectivos ajustes con nuestro proveedor de internet. Sus apreciaciones nos ayudan a mejorar nuestro servicio.

Saludo cordial
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Salvador, El Salvador
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2014 via mobile

They are directly below the dinning terrace and you will listen to every chair and table that is moved, every step of patrons, every glass that breaks, etc, etc. Really impossible to get any rest!

Otherwise, rooms are clean, a bit dated, but work great. Awesome views and great terraces. Location is great for Quito but a drive from the airport. No a/c in rooms should not be an issue in quito's climate, but it does make for a varying temp night and day.

Breakfast was cheap, but staff very friendly.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Juan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 April 2014

We stayed at Stubel for our first three nights in Ecuador, and could not have been happier with it! We originally spent the extra $5/night to ensure we’d get a view, but to our surprise we were upgraded to the suite when we arrived for check-in. The suite was like a full condo, including a beautiful kitchen, huge deck, and even laundry facilities! The room was beautiful and very clean, and there was lots of storage in the bedroom and bathroom.
I’d definitely recommend Stubel for anyone doing a long term stay, as it has everything you need. Wifi and breakfast are also included which is great, and there is a taxi stand outside with a number of drivers on standby. Oh, and the views are phenomenal!
I highly recommend this place!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGlobeGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, Michigan
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 March 2014

We had booked our reservations in advance. Had we known what would happen, we would have never stayed here. When we got to our room housekeeping was doing hotel laundry in our room. They had to come back multiple times to retrieve their laundry! Money also stolen out of the safe. Money was never returned.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Charlieistraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Claudia Beatric... C, Gerente at Stubel Suites and Cafe, responded to this review, 13 March 2014
Google Translation
Estimado Huesped,

Recibimos su comentario en la recepcion respecto al robo que usted manifiesta. Asi como le informamos ese día, el personal del hotel ingresa a las habitaciones unicamente para realizar la limpieza de las mismas. Nosotros tenemos varios controles y le comento que uno de ellos son las cerraduras electronicas. Las cuales mostraron el ingreso a su habitacion por su llave y la del camarero que limpió su cuarto. Para estar seguros de este tema revisamos y grabamos en un archivo que esta en el hotel todos los movimiento de quien entro a su cuarto. Como le escribí en el mail del 20 de febrero de 2014 unicamente usted con su familia ingresaron a la habitacion. El camarero unicamente ingresó para realizar la limpieza. Lamentamos la perdida que usted manifiesta y le invitamos a revisar y recordar que en su visita en Ecuador usted estuvo tambien en otros sitios adicionales al hotel. Esperamos esto le ayude a recordar el lugar en el que se pudo haber extraviado la perdida que usted manifiesta.

El video esta a las ordenes y podemos enviarselo cuando usted guste.

Saludo cordial,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2014

Stayed for 4 nights there and really enjoyed it. Spacious apartments and a outstanding breakfast! Service was generally good, but of course there are some South America specifics (very loud TV in restaurant, problems serving drinks to the rooms, etc.). Nothing to really worry about ...

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quito hotels
0.7 mi away
Hotel Sebastian
Hotel Sebastian
#38 of 114 in Quito
187 reviews
0.5 mi away
NH Collection Quito Royal
0.9 mi away
Casa Joaquin Boutique Hotel
Show Prices
Show Prices
Show Prices
1.5 mi away
Hotel Finlandia
Hotel Finlandia
#30 of 114 in Quito
354 reviews
1.8 mi away
Boutique Hotel Mansion del Angel
0.7 mi away
Hostal de La Rabida
Hostal de La Rabida
#9 of 114 in Quito
507 reviews
Show Prices
Show Prices
Show Prices

Been to Stubel Suites and Cafe? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stubel Suites and Cafe

Property: Stubel Suites and Cafe
Address: Pasaje Stubel Nro. 1 y Leon Larrea, Quito 2460, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #20 of 259 Speciality Lodging in Quito
Price Range (Based on Average Rates): £
Hotel Class:4 star — Stubel Suites and Cafe 4*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Stubel Suites and Cafe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Stubel Suites And Cafe Hotel Quito

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing