As a couple we stayed at Lugano Suites during April 2012. It was the most expensive hotel chosen in our 5 weeks through South America and we were influenced by their advertising which states "free transfers from and to the airport - breakfast included".
We were en-route to the Galapagos Islands and this reservation seemed ideal as a preliminary to that travel adventure and influenced further by the Trip Advisor accolades it enjoyed. We duly advised the hotel of our flight number and arrival time. The flight was normal but there was no one there to meet us. We paid the US$10 taxi fare and on arrival at the hotel purposefully said nothing. We enquired after the transit back to the airport the following morning. No, we were leaving too early (0600) - free transits were only provided after 0800. We enquired after the availability of breakfast for early travellers. No......breakfast was only available from 0730, but a packaged breakfast would be available. We were shown to our upper floor room which was impressive with a kitchenette, a small sitting room and the bedroom and bathroom off to the right side. We judged close to 4 star by Western standards, but to our dismay the whole hotel was directly in the flight path of landing aircraft at Quito's main airport. The rest of the evening and well into the night we were confronted by this unwelcome abuse to the senses.
The breakfast arrived in a brown paper bag. A packet of CocoPops equivalent with a tiny Orange Juice and an even tinier apple. Insulting is the description which came to mind. We returned it untouched and complained also about the unmet transit expectations. They offered a refund as compensation but no explanation. I firmly believe that here is an example of a hotel which exists for the managerial convenience of the owners and the travelling public are a necessary but distractive nuisance.
- Official Description (provided by the hotel):
- Lugano Suites Hotel has 23 suites, each one equipped with living and dining rooms, kitchenette, and one or two bedrooms. Each suite has all necessary amenities for a short or long stay that will contribute to make you feel right at home. All areas are decorated with a minimalist style, generating a harmonious atmosphere which invites you to relax. Likewise, the hotel has a cafeteria–conference room, a business center and BBQ Terrace. All these social areas and 23 suites are connected to high speed wireless Internet. This service is free of charge for all our guests. ... more less
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