I feel a little guilty about writing an average review as I messed this hotel around a bit with dates and they were very accommodating. The hotel could also be great, if it fixed two big and one small problem.
The small problem is that they choose to use a solid air freshener that smells like a urinal cake. It was so strong that I out it outside after one night!
The first big problem is that the door is locked from 6pm and guests need to press a buzzer to get in. This would not be a problem if the buzzer was only heard in the staff area but it is so loud that it sounds as if it is in the bedroom. We stayed Friday- Sunday and were woken on the first two nights several times each night up, with e last guests getting in at around 3:30.
The second big problem is payment. The hotel claims to take Visa but only has a carbon-copy system (as well as charging a 16% surcharge for visa, which was not advertised). Because carbon-copy is not secure, my bank in the UK declined the payment and put a stop on my card. This meant it took over an HOUR to check out as I tried and (because my card had been stopped) failed to get cash from a machine and then the owner and I faffed about with Paypal. It also meant expensive calls back to the UK to get my card re-activated. In my opinion, this hotel should not advertise payment by credit card as it is likely to be declined for the majority of non-ecuadorians.
If this feedback is taken on board and these problems are sorted, this would be a great choice as it has a good location, big, clean rooms and is very good value at $30 (+VAT and service)
- Official Description (provided by the hotel):
- ANDINO HotelYour best choise in QuitoLocated in La Mariscal, 10 minutes south from the airport Mariscal Sucre and 10 minutes north from Terminal Cumanda.We offer you a friendly atmosfer, great location, near you have many kind of restaurants, bars, drugstore, stores, transportation, laundrys, and every thing that you need to be confortable.is garanted a good nap.Lcdo Miguel Angel Perez ... more less
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