The location is spectacular. Views of Cotopaxi are breathtaking but it seemed a bit expensive and unorganized. The staff is mostly volunteer and they come and go so I empathize with them for not having a system down however, coming from the hospitality center of the world, the issues they have are easily remedied if upper management would just put a better system in place.
The food was okay with respect to portion size but for what we were paying it could have been better. I loved that tea and coffee were available 24/7 and the main lodge was cozy and the dogs were friendly.
They need better system for scheduling activities as it's running the volunteers down due to over crowding of the place. Thank god we did our research and already knew what we wanted to do otherwise we would have been a bit confused by options and costs associated with each etc.
I would have much rather scheduled that portion of our trip through a full guide service like Gulliver as trying to schedule through the Secret Garden was confusion and one of our activities didn't get booked that we were looking forward to as a good prep before attempting Cotopaxi.
Bottom line, nice place with great views and a hippie atmosphere but needs some streamlining in the service department as well as a smooth driveway and regular delivery service into Machachi.
- Official Description (provided by the hotel):
- Katherine and Tarquin, the owners/creators of The Secret Garden Quito, have moved to the countryside where they have been building their dream home and hostel. It's spectacular mountain scenery, it's a beautiful traditional lodge made of mud bricks and thatched roof, it's an eco-friendly self sufficiency project, it's great homegrown herbs and spices,with an exquisite home style food, it's considered an adventure center and it's a relaxation center. ... more less
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