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“Great Tour with a couple of exceptions” 4 of 5 bubbles
Review of Pajonal Tours

Pajonal Tours
Ranked #46 of 114 Tours in Quito
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Attraction details
Owner description: We're an English and Ecuadorian family run company operating out of Quito after moving from London. We specialise in custom made tours to Ecuador and the Galapagos Islands for our discerning clients. All tours are configured to suit you, after all - it's your holiday, not ours.
Hawaii
Level Contributor
32 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Great Tour with a couple of exceptions”
4 of 5 bubbles Reviewed 5 October 2013

I found Pajonal Tours on TA and began communication without hesitation after reading all the positive reviews. Maria has great English, was very quick to respond to emails and provided options/ feedback for airport transport and tours of Quito and the surrounding area. We ended up booking 2 airport transports and the Historic Quito Tour, as we only had one day and were concerned about altitude and available time. We never met Maria personally. Tours/transport seem to be subbed out, and full payment is requested by Paypal in advance of arrival.

Our provided guide, Angel, was fairly timely in picking us up from the airport upon arrival to Quito. We wandered about for 15 minutes after clearing customs/baggage pickup and finally connected. The drive from the new airport to the hotel is a good hour+, but Angel described the area and changes to roads and traffic that everybody was adjusting to. It was late, 2100, but Angel knew the area well, found our hotel in Old Town quickly and introduced us to hotel staff upon entry (Nice).

Angel picked us up again from our hotel in old town (Hotel Plaza Sucre) at 0800 to begin our agreed upon day tour. We visited the Virgin del Panecillo early to get clear views and beat the crowds. Then we headed out of town to Pululahua Volcano, the Middle of the World Monument, and back into town for multiple churches and plazas. As we were staying in Old Town, it was nice parking nearby, walking around the area with an informed citizen and ending close to our hotel (Nice).

It was clear our guide had great pride and knowledge of the area. Our tour of the Middle of the World included an in-depth overview of the area's peoples through history on all floors of the museum. Later he stopped to show us some big Qui cooking and many churches and plazas in historical Old Town. So many beautiful sites, just amazing! We had requested a stop for lunch, however our guide seemed to want to end the day at 2 pm. We said we would treat him, but he never stopped. We were hungry, especially walking past many shops and bakeries! But we ultimately called it a day and decided to just get an early dinner. We tipped our guide and mutually stated we would meet again one week later for hotel pickup/transport back to the Quito airport (Mostly Nice).

(I had decided in advance to book alternate transportation for our amazon itinerary.)

One week later, after returning from the Amazon late the night before, we waited at the Marriot for agreed 0315 pickup/transport to the airport. Maria stated a 0315 pickup was necessary for our 0700 flight to Lima due to mandatory 3 hours for international departures. We ultimately had to catch a private cab, which was slightly more than the Pajonal fee and made it to the airport with minimal time to spare. We had tried calling Maria for a rescue, but of course, did not get an answer at 0330 in the morning! (Not so nice).

The next day, we got several emails from Maria and Angel apologizing for a missed alarm. It's Ok. Things happen. I'm just happy the Marriot was able to quickly accommodate us in our need for a ride to the airport. Maria quickly refunded us her transportation charge. We would recommend Pajonal Tours and use them again if in Ecuador. They seem to offer a wide variety of interesting tours. Maybe tip at the very end - "to insure promptness".

Visited August 2013
Helpful?
2 Thank returnmetokaneohe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 reviews from our community

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    4
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Date | Rating
  • English first
  • Spanish first
  • Any
English first
Indian Harbour Beach, Florida
Level Contributor
344 reviews
100 attraction reviews
common_n_attraction_reviews_1bd8 141 helpful votes
“A Great Day in Quito”
5 of 5 bubbles Reviewed 16 July 2013

We wanted to make the most of our one day in Quito, so we arranged a private guide through Pajonal Tours. In organizing our day, Maria Vallejo (phone 09944105) was very very helpful. She accomodated the things we wanted to do and suggested a range of alternatives for other optional acitivites to do and see. She set us up with a personal and very professional guide, Daniel Bolanos (0984895229). We spent a great day with Mr. Bolanos. He was very personable, patient and exceptionally well versed in Quito's history, people, sights and when we requested lunch at a local restaurant, he took us to a great spot for ceviche and an assortment of delicious local fare. You can see more in a day with a guide than on your own in three or four, plus you'll get a better understanding of Quito and it's surroundings.

Visited July 2013
Helpful?
4 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haslett, Michigan
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Quito day tour - private guide”
5 of 5 bubbles Reviewed 28 May 2013

Pajonal Tours arranged for me a private guide for a day in Quito. Daniel was an excellent quide. Visited the Old Town, various churches, museums, Guayasamin Art Gallery, Panecillo mountain top and many other interesting places in Quito. Daniel was very knowledgeable about the places, history, current events, government etc. And his English is excellent. Maria responded quickly to my emails and inquiries. I'm very happy to find Pajonal Tours. I would highly recommend them to anyone.

Visited May 2013
Helpful?
6 Thank Golf_lady11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“EXCELLENT service & tours”
5 of 5 bubbles Reviewed 29 April 2013

We spent 2 nights in Quito before going to the Galapagos. Maria was super responsive to emails while we went back & forth on the hotel & tour options. We decided to stay at the Mansion Del Angel & it was fantastic. Everything was perfectly coordinated. The Otavalo tour was awesome. I couldn't believe how beautiful it is in Ecuador. Maria and Dario kept all our souvenirs while we were in the Galagapos because we were pushing the airline weight limit. We had a wonderful dinner during our 8 hour layover on the way home. Thank you so much for your hospitality!! Lovely meeting you and hope to come back for the Amazon tour some day!

Visited April 2013
Helpful?
3 Thank Becky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonDRussell, Owner at Pajonal Tours, responded to this review, 1 May 2013
We're very pleased you enjoyed your tour and our services. Thank you for taking the time to review us on TripAdvisor - and we look forward to welcoming you back next year so you can experience the jungle!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
99 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
“Highly Recommend Pajonal Tours!”
5 of 5 bubbles Reviewed 18 March 2013

I booked two day tours with Pajonal from Quito to surrounding towns. The guide was AMAZING. He completely tailored the tour to my precise needs/likes. Maria was AMAZING as well. She went above and beyond and came to my hotel the day of the first tour just to meet me (at 7:30am!). I only wish I could get to Ecuador more often. If you have any doubts or questions, don't hesitate to email me through tripadvisor. Thank you Pajonal!

Visited April 2012
Helpful?
3 Thank SusanilaChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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