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“One of the best in Quito”

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JW Marriott Hotel Quito
Ranked #9 of 110 Hotels in Quito
Certificate of Excellence
Quito, Ecuador
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“One of the best in Quito”
Reviewed 2 March 2012

The JW Marriott offers lovely rooms with grand bathrooms, superior service, and a buffet breakfast not to be surpassed.

As residents of Quito, this has been our favorite hotel for special getaways for years. It's lost none of its allure. Beautiful pool, good gym, expansive art gallery, and better yet, occasional very special rates.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TejanainQuito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 4 March 2012
Dear Guest:
We are truly glad to hear these lovely comments, thank you so much for writing to us, we work hard and effectively, to keep our standards in the high quality level that you deserve.

We hope, we would have the pleasure to serve you again soon!

Best Regards

Germánico Benalcázar
JW Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (264)
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English first
Rolling Hills Estates, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 February 2012

Beautiful hotel at reasonable prices. Everyone we met was very helpful and genuinely nice. Many speak English very well too!M the spa prices are extremely affordable, but the ambience is lacking quite a bit.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank KMoy0717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 28 February 2012
Dear Guest:
Thank you so much,for taking the time to write to us,We are glad you had a nice experience here, we have been working hard to keep our standards in the high level that you deserve!
We look forward to serving again.

Sincerely,
Germánico Benalcázar
Manager on Duty and Quality
J W Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 February 2012

My husband and I stayed here three times over the past few weeks as we were coming and going from various expeditions in Ecuador. The hotel is extremely nice with beautiful rose arrangements placed all over the hotel. The room is very comfortable with the typical JW touches. You can make arrangements for a pickup at the airport by email conceirge, and you will find a smiling representative there to meet you. What really makes the hotel special is the staff, who is friendly and extremely helpful. They have a nice spa and outdoor pool area with heated pool.

In terms of food, they have a very nice breakfast buffet with plenty of selection. To be realistic, when we ate at the ground floor restaurant two other times, we found the service very slow. It turns out these cooks provide the food for room service as well, which definitely slows things down. In addition, there was a group meal held on the main restaurant one evening that was only average.

Overall, it is a welcoming place to stay in a very busy city.

Room Tip: Try to get a room on a higher floor with a view of the city and mountains -- beautiful!
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeggyS148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 28 February 2012
Dear Guest:

Thank you so much for taking the time to write to us,we truly appreciate your comments
I will talk to the Director encharge, to give him the feedback, so we can make things better.
We look forward to serving you again soon!

Warm Regards,
Germánico Benalcázar
Manager on Duty and Quality
J W Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 February 2012

After a long, roundabout journey designed to save on airfare for 4 people, we were swiftly whisked away to this luxurious hotel just moments from the airport. Never mind that it was after midnight and that we were barely coherent in our own language; everyone from the driver who was waiting for our arrival, to the desk clerk who checked us in and the porter who showed us to our spacious room, put us at ease and made us instantly happy with our decision. No, it's not the cultural immersion experience that many travelers appreciate in hostels and home stays, but for a family with diverse tastes and needs and only one week to take it all in, it was perfect. With Quito's intoxicating altitude, overcrowded city buses, scarcity of public bathrooms (and those few without toilet paper or soap), and unfamiliar foods and language, we were very content to come home each night to this very "American" style hotel. The pool, common areas, and workout room were all great. When my husband experienced a bout of extreme intestinal warfare late one night, the hotel staff were amazing. They had an English-speaking doctor sent to our room, sent an employee to the pharmacy, and even had the on-call custodians clean and disinfect the bathroom at 2:00 am!

  • Stayed December 2011, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mombdiggity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 8 February 2012
Dear Guest:
I am delighted to hear, that you have experimented such a nice staying,we are commited to satisfied our guest expectations.Hospitality means care and genuine quality for us. Thank you so much for taking the time to write to us.
I hope we would have the opportunity to serve you in a near future!

Best Regards,

Germánico Benalcázar
Manager on Duty and Quality
JW Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate
Level 5 Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 January 2012

Staff very helpful. Rooms really spacious, bed very large and comfy. Gorgeous bathroom suite. Restaurants good, especially the steak restaurant. The icing on the cake was the huge nicely dressed Christmas tree in the centre of the entrance hall.

The hotel had the most beautiful floral displays, mainly roses, and all the ladies were given a rose on arrival.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellersHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 5 February 2012
Dear Guest:
Thank you so much for taking the time to write to us, our goal is to leave our guest, nothing less than satisfied,we truly appreciate your comments, they compromise us, to keep on going the same way, and mantain our standards in the high level that you deserve.

Serving it's a privilege!

Warm Regards,
Germánico Benalcázar
Manager on Duty and Quality
JW Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern Maryland
Level 4 Contributor
37 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 January 2012

We spent 4 nights in the Quito Marriott in January prior to a Galapagos cruise. The hotel is immaculately clean and very luxurious. The lobby and public areas were wonderful, and filled with gorgeous arrangements of roses, which are grown in abundance outside Quito.
Our room was huge and very comfortable, just like a 5 star American hotel room. The service was excellent, and the staff at the reception desk already knew us by name the morning after we checked in. The only thing that might discourage one from staying there is that it is a very American hotel, and does not really reflect much Ecuadoran culture. It also is a bit far from the old town of Quito, so you have to take a taxi to see most of the sights. They will arrange tours for you through the concierge at the hotel, but we found that their price was much higher than we paid hiring a driver on our own to take us out of Quito to go touring.
The hotel restaurants had very good food--surprisingly good for hotel restaurants, in our opinion.
In terms of value, we were booked into the hotel as part of a package put together for us by Galapagosislands.com, so I don't really know what it would cost booked alone, but we felt that we got a very good deal for the package, even though we added extra nights in Quito.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SJHB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Germanico B, Manager at JW Marriott Hotel Quito, responded to this review, 12 February 2012
Dear Guest :
Thank you so much for youy feed back.As A J W Marriott hotel we work hard to keep our standards in a high level of quality that you deserve,we are focuss on the service wich has to be genuine..We care about our guest! we are truly commited to leave our guest completely satisfied in every single aspect.

We hope we have the oportunity to serve you in a near future!

Warm Regards,

Germánico Benalcázar
Manager on Duty and Quality
J W Marriott Quito-Ecuador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 January 2012

All of the comforts of home with excellent service. Our room was very nice and comfortable, and after 8 days out of touch it was nice to be pampered a bit. Great service by the hotel and transport. Very comfortable "low risk" option if you are looking for a north american style hotel.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KGBRover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Quito

Property: JW Marriott Hotel Quito
Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#6 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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