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“Beautiful Marriott”

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JW Marriott Hotel Quito
Ranked #11 of 112 Hotels in Quito
Certificate of Excellence
Reviewed 19 July 2008

We stayed at this hotel 2 days pre-cruise (1-day at Hostal Santa Barbara, see other review) and 1 day post cruise as part of our 10-day Celebrity Xpedition Galapagos cruise package, a cruise and a ship not to be missed. The hotel is exquisite-just what you would expect for a 4-5 star hotel, with spacious, clean, quiet rooms with tv and private bath, internet available (we were on the exec floor), and nice restaurants and several large pools and a hot tub and health club, and a $200+ price tage which is a lot of money in Ecuador for the avg citizen. The hotel is within a 2 block walk of the cafes/restaurants and shops on Ave Juan Le Mera, easily walkable despite the hotel's caution to take a taxi-somethng which definitely should be done at night to and from that area, and which we had no need to do--avg age around the cafes was 20 something. The Exec floor room --we had a volcano view from the 11th floor --included free snacks and two drinks per person each night, internet access and exec help for directions, transport, etc. Staff on that floor and in the hotel were very helpful and friendly. Marriott special taxis are more money than the yellow cabs which can be requested and, in my view, are safe. It is a $4-5 taxi ride to the centro in a yellow cab-and the price should be specified in advance and the meter should be turned on. Also, bring a card with the hotel logo and website map directions which may come in handy for some taxi drivers. The airport is a $5-10 10 minute ride from the hotel. Try to visit the Central Banco museum, noted in my Hostal Santa Barbara review-and if you are not in quito as part of a cruise package at this hotel I would recommend you stay at Hostal Santa Barbara which is a lovely small guesthouse halfway between the old and new towns and easily walkable to the musuem and La Choza restaurant., $65 for a double with breakfeast in July. Bring small $ bills-nothing larger than a $20 bill for purchases, wear a neck wallet and/or a waist wallet, and just be careful in the old town. You need i.d --a copy of your passport --to visit the Governor's Palace courtyard and admissions are timed. Calle Ronda, a revitalized street, a few blocks from the palace, was empty during our visit and so we avoided viewing the shops and cafes on that street. Also try to view the handicrafts at Olga Fish, which has a location in the centro at the Patio Andaluz hotel and one near Hostal St Barbara; and if time permits the Guayasamin museum, something which we were unable to do. Dress in levis, inconspicuously, cameras should be kept out of sight., and familiarize yourself where yuou are going rather than stopping to open a guidebook--recall that you are a rich gringo/tourist. In other words, blend in as much as possible. And drink only bottled water and nothing from the tap-even at the Marriott.

  • Stayed: July 2008, travelled as a couple
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Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,210 - 1,216 of 1,627 reviews

Reviewed 19 July 2008

Just what you would expect from The Marriott, great service and American pricing.

The staff is excellent, the rooms nice and large, TVs are old, beds are not up to Marriott standards. The bathrooms are huge with shower and tub.

Good location. Pricey. A good place to use up your reward points.

  • Stayed: July 2008, travelled with friends
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Thank Skinnywater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2008

This Marriott is probably the best that you can do in Quito. The only problem is that Quito's best is still not quite ideal.

The hotel is beautiful and in a beautiful setting. Many of the rooms have almost inspiring views of the surrounding mountains. The interior of the hotel is also tasteful and stylish. There are shops and restaurants and a very beautiful pool. The rooms were terrific except for the fact that they did not have flat panel HDTV's. The bathrooms were large and had huge bath tubs.

Why not 5 stars? There are still some deficiencies. The quality of service that you get at the hotel was good in some ways. The porters and people at the front desk were very helpful. But service was lacking in other ways. It took 40 minutes to have a waffle delivered by room service. In other places you can get a five course meal delivered in 15 minutes!

Ecuador is not known for having the best food in Latin America. Unfortunately, the Marriott reflects this fact. While the restaurants in the hotel offered food that was edible (and good next to surrounding restaurants) it was nowhere near the quality of food you can get in good hotels in the U.S., Europe or Asia.

If you're going to Quito this is the place to stay. The weaknesses don't reflect on the Marriott but on the location that it is in.

  • Stayed: June 2008, travelled with family
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Thank HP1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2008

After a long six months in Quito, and a series of travels throughout Peru, me and my parents ended our trip staying at the luxurious JW Marriott. Out of all the places we stayed, the Marriott was definitely the most Americanized hotel. It was what anyone from the United States would expect. Located directly within the heart of the city, near to the Mariscal Sucre, or what locals call "Gringolandia," it was close to almost anywhere you would want to go.

Overall, our experience was akin to that of any hotel in the U.S. Large, luxurious bathtubs, soft beds, and beautiful facilities. We did, after returning from a sidetrip to Mindo, have trouble finding a room whose wireless worked. We ended up having to switch rooms three times after having problems with communication between the hotel engineer (who only spoke Spanish) and the front desk. That was a little problematic, but the hotel gave us free wireless internet for the rest of our stay after the problem.

Pool was great. The restaurants were overpriced for Quito at large, but reasonable for the most part. We did have slow service at the Breakfast restaurant one day, but other than that, the food was great. The hotel recommends good places to eat, good places to do laundry, and will store luggage for side trips from the city. They also will provide transportation, if necessary, although you can save five or so bucks if you just walk down to the curb and hail a taxi yourself.

Overall, good trip for anyone wanting a luxury hotel at a bargain price. Well located, friendly staff, but more impersonal than most of the hotels within the city. If you're looking for an Americanized place to stay, the Marriott is it. If you want something more personal, look elsewhere.

  • Stayed: March 2008, travelled with family
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Thank CJWid87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2008

Intro: Stayed one night our last night in Quito before heading back to the States. We used points to get a free room, and they upgraded to Executive lounge on 9th floor

The Good: Service, Food, Rooms, Gym, Bathtub and shower, Beds, Outdoor pool and jucuzzi, executive lounge, awesome breakfast

The Ok: May feel a little corporate to some

This has the feel of a 5 star property. Grandeour and excellent rooms, great food, and a gym that would fit in along any in Las Vegas. I used the gym twice, night of arrival and in morning, they bring you a cold towel every 30 mins.

Rooms are large with big comfortable bed, huge bathroom with shower and oversized tub. TV has CBS, NBC, ABC and FOX in English. Wireless internet at executive lounge.

Service was aweome, they wrapped up some painting we acquired for free. Pool area was fun, 3 pools appear like 1, but are different temps. Hot tub is super small but piping hot.

Regular whirlpool tubs in avaiable in health spa for no charge.

Overall: I am not sure on the value cause our room was free but this place in my opinion warrants $200 a night

Advice: Quito isnt a pretty city, it looks amazing from afar but up close its pretty dirty with only a bit of charm in old town. Mariscal the main district is fun, but the main area (where you want to be) is actually about a 5 block by 5 block radius. If you want to escape from it all but still be close to Mariscal this is the best place.

  • Stayed: April 2008, travelled as a couple
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Thank dacooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2008

The following is my letter I sent to the Marriott:

We took some guests down to Quito, Ecuador last week and had a very poor experience at the Marriott hotel in Quito. The following is a brief summary of the major problems, and while my time is very limited, I think it is incredibly important this is put in writing, even if the losses have already occurred. The staff at the hotel was not helpful in resolving issues, and at times rude about the problems.

1. They charged our entire bill of $1742 twice. When we reserved the rooms (4 rooms, 3 nights) we put a credit card on file to hold them, and when we called the hotel to review some details they suggested we prepay since it was a large amounts of rooms and we did not want any problems. My agent went to the hotel in person and paid the entire bill, which we have a receipt for, in early March. While we were there they charged my cc that had been holding the room originally for the entire amount again mistakenly. At first they did not believe a mistake had been made, and until we argued with them persistently, they checked their records and eventually grudgingly and slowly fixed it. We were in their accounting office for over an hour, but this mistake had to be fixed, I could not afford to leave it.
2. They charged extra taxes to my guests, that the hotel said was a “new” tourism tax. I reimbursed my guest for this which cost us $30.00. When we checked in my guests put cc on files for extras, and even those who bought nothing were charged this tax. The hotel said it was a new policy upon check out but never informed us or our guests up front. We argued with them, but it was not worth it. This was separate from the entire bill and original quote which we had in writing and prepaid to avoid situations like these.
3. The charged us $30 .00 for airport pickup. This is the one thing that I am still trying to find in writing, but we may have made a mistake and not gotten it in writing, but we were under the impression was included in our group stay.
4. We were offered a welcome cocktail, but they did not believe us because the person who originally wrote our offer was no longer with them, and we did not have that paperwork with us that evening. They offered us a less desirable substitution of orange juice, which we had no choice to accept, because we had not brought our paperwork that evening to “prove” the issue to them.
5. I was credited only 5 miles to account #, I have faxed paperwork to your offices here in the US, but based on my other experiences, I doubt this will be resolved. The first agent I spoke to laughed at the problem because even he saw how obvious this mistake was, but he like nobody else could fix it, he is my favorite employee so far.

As you can probably tell I am not satisfied with the Marriott, and will not be returning ever in Quito, and I do not know in the US. We are taking another group down to Ecuador in December, and have already made reservations elsewhere. Since we started taking small tour groups down to South America, we expected problems with South American service. As of this point the only major issue we have had with any transportation company, attraction, accommodation, or restaurant in South American was with the Marriott.

By the way, this is the second time I wrote this letter because your website timed out. I hope you understand my concerns. Best, Adam

Stayed: April 2007
4  Thank adamgall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2008

We stayed here as part of a trip organised by Celebrity Xpedition on the way to the Galapagos Islands.

The hotel is very attractive and we were allocated a lovely room with great views on the 7th floor. It even had a balcony.

As we were tired after the long flights from Uk we had room service which was OK and went to bed. At 12:00 midnight we were woken by the loud thumping sound of music coming from the night club across the road. The sound was coming in through the balcony door which wasn't sound proofed.

We put up with it until 2:30 am when we asked to move rooms! 20 minutes later we were in a different room away from the noise and managed a few hours sleep. The next night was OK but the music was on again.

This is a major problem at the Marriott. Beware of rooms to the right of the hotel as you look at the front. Ours was 705.

Other points: breakfast was good; public areas are light and attractive; the pool is beautiful; the staff helpful (at 2:30 am!).

Stay there but watch which room you get.

  • Stayed: February 2008
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2  Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Quito

Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#6 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range: £118 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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