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“A safe haven in Quito”

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JW Marriott Hotel Quito
Ranked #10 of 112 Hotels in Quito
Certificate of Excellence
Chulmleigh, United Kingdom
Level Contributor
157 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“A safe haven in Quito”
Reviewed 1 January 2014

We stayed at the Marriott before and after our Celebrity Cruise round the Galapagos Islands.
The hotel is well presented and spacious. Concierge and reception staff were courteous and efficient.
I have criticized the breakfast as it was a moderate quality buffet but when the party had to leave for the cruise early we were all waiting in the restaurant and no staff turned up for half an hour!
I would not regard Quito as either charming or safe. We were advised only to go out by taxi and although I did go for a wander and experienced no problems I would not recommend this. There are however a couple of beautiful shopping malls within a few minutes drive which are clean, safe and worth a visit but prices are high.
We ate as a cruise party once in the main restaurant and had a fixed meal which was average.
However the bar/restaurant is superb and I strongly recommend the sushi and chicken wings.
You cannot purchase alcohol in the public areas on Sundays! Room minibar or nothing!
Finally Quito decided to build a new airport in the middle of nowhere. Until new roads into Quito are completed the drive is an absolute nightmare. Allow at least 11/2 to 2 hours to get there!
Personally the only reason for going to Quito is en route to the Galapagos. As yet there is no airport hotel which would save the miserable drive and stay in Quito.

Room Tip: As we were staying on for 3 further days after the cruise we upgraded to a suite for very little. I...
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
Buffalo, New York
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 31 December 2013 via mobile

I stayed for 2 nights after a Cotopaxi hike and while the in-room giant tub was great for sore legs, I was expecting far more for the amount paid. Room was clean as is all Marriott rooms. But......
- No microwave in the room was a huge disappointment. We had a lot of frozen stuff that we couldn't use thanks to lack of a microwave. Even regular Courtyards have this facility.
- No free wifi in-room and free wifi available in lobby only for 4hr a day.
- No complimentary breakfast. While there was a huge paid buffet spread available, it also costed 20$ per person.
- The front desk staff also gave us some misleading information to get us to avail of the Marriott hourly vehicle while heading to Pinchincha teleferico. We didn't appreciate this.
- And, worst of all, there was no free water available to fill one's water bottles!

The hotel gives you a taxi for $50 to the airport but it only costs $22$ in a regular yellow cab. It is a great room in a great location but a little too snooty.

Stayed December 2013, travelled as a couple
Helpful?
Thank SKLovesToTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 December 2013 via mobile

We spent 3 nights here in total before and after a celebrity cruise to the Galapagos. The hotel was very impressive although our first room was a bit tired with noisy AC. The staff were extremely courteous and helpful. What let them down on our last night was the awful meal that was served to the Celebrity guests. Not one of our table enjoyed it at all and we left with a poor opinion of the hotel.

Stayed December 2013, travelled as a couple
Helpful?
Thank TomandaliUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkton, Maryland
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 December 2013

This Marriott was beautiful this Christmas. Stayed here a couple of nights before and after a trip to the Galapagos and the service and comfort was outstanding. The staff is very helpful and there is always someone there who can speak English. The hotel is very clean and rooms are large. Ate at both restaurants - Bistro Latino and the Argentinian steakhouse and enjoyed excellent meals. The steakhouse had a romantic atmosphere and the food was extremely tasty! Got some lovely, tasteful, and reasonably priced souvenirs at the stores in the hotel. Lovely sterling jewelry and handmade ornaments and nativity scenes. Would definitely stay here again and recommend it to everyone. The only drawback is that it's located an hour's drive from the Quito airport.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 December 2013

After a long flight from the US it was wonderful to check in to a familiar place. Stayed 3 nights total on the executive level. The executive lounge was really nice and convenient. Excellent staff and excellent service. Look forward to staying there again.

Room Tip: Any room will be a nice room.
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank JRWAlbuquerque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
647 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 498 helpful votes
Reviewed 23 December 2013

We spent 3 nights here as part of a Celebrity Tour package. However, as a Platinum member, I was able to get a room and access to the Executive Lounge on the 9th Floor. The lounge has a 2 drink maximum per person but Sundays they are not allowed to serve alcohol. Also, another tip is that the breakfast in the lounge is better than downstairs. In the lounge, there is someone who can also make you eggs cooked to order. It was a more enjoyable experience eating in the lounge than the crowded restaurant.

The rooms are a bit dated with the typical Marriott décor which isn't too exciting.

There is an in room safe, slippers, WIFI. WIFI was complimentary based on my status. It was fast. Couldn't really fault the hotel for anything but as a JW Marriott, you would expect a room that is a bit nicer than a regular Marriott.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PandaHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Green Bay
Level Contributor
105 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 21 December 2013

What a wonderful start to our vacation in Ecuador! We chose to stay at this hotel a couple of nights before our tour. We could not be happier with our choice. After a long day of travel upon arrival we were treated to a glass of sparkling blackberry juice and a friendly check in. The lobby was beautiful decorated with stunning roses. We found the executive rooms to be well worth the splurge with the included internet and lounge access including snacks and drinks. Definitely a haven after a long day of touring! The rooms were very nice with comfortable bedding and a large soaking tub. Breakfast was delicious and service outstanding. We had left early for a tour one morning and would not have had a chance to confirm our dinner reservations which we had made previously from home. The concierge was not available yet so I spoke with another employee to leave a message for the concierge to see if he could reconfirm our reservations. When we got back from our tour sure enough there was a note from the concierge in our room stating that he had reconfirmed our reservations with detailed directions. Now this is service! If we ever have the pleasure of coming back to Quito, we will plan to stay at the JW Marriott.

Room Tip: The executive lounge is well worth it
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  • Stayed December 2013, travelled with family
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Helpful?
Thank Cheeseheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Quito

Property: JW Marriott Hotel Quito
Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Business Hotel in Quito
#4 Family Hotel in Quito
#6 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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