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“Not typical property or service to JW caliber, but great property in Quito”

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JW Marriott Hotel Quito
Ranked #10 of 112 Hotels in Quito
Certificate of Excellence
Chesterfield, Missouri
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Not typical property or service to JW caliber, but great property in Quito”
Reviewed 2 September 2014

This property is large with many meeting rooms and service amenities for groups. The rooms are typical JW with large bathrooms, separate tub, shower, toilet and sink although property needs updating and visual wear and tear was a bit surprising. The hotel is about an hour from airport with local traffic. Turn down service was sporadic and did not refresh when turn down occurred. With the property close to the floral district, there are gorgeous roses everywhere, lobby, in your room and on your pillow, nice touch. Flash massages (5 min) are available during afternoon rush in the lobby, again, nice touch.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank SoyShell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 8 September 2014
Dear Soyshell:
Thank you for your feedback regarding your stay with us. We like to inform you that the hotel is in process of renovation; soon we will have a new product that together with a great service you could have a real JW Marriott experience.
As we say in Ecuador “the details make the difference”, we have focused our efforts to find little things to make good memories for our guest. The roses, the flash massage are practices that our guest find really nice.

Cordially

Edison Riofrío
Quality Coordinator
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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English first
Nixa, Missouri
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 September 2014

Beautiful hotel, decorated daily with enormous rose bouquets from the local rose farms. Very friendly and helpful staff. Scored a room with a great view of the volcano. Food and service was very good as well. The only downside was that the laundry exhausted into the conference room that we were meeting in, making it hot and dusty. Otherwise, the rooms, food, and service were excellent.

  • Stayed October 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank christopherrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 8 September 2014
Dear Christopherrees:
Thank you very much for sharing your experiences with us. This kind of comment motivate us to strive every day and find new ways to generate great moments for our guest.
We are taking immediate action to ensure that your future stays would be full of great memories, helping you to achieve the objectives of your visit to our beautiful country Ecuador

Cordially

Edison Riofrío
Quality Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide Australia
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 September 2014

Only stayed a night at this hotel. Found the staff very helpful, friendly and professional. Room was top class. Very clean and comfortable and quiet., The hotel is approx an hour from the Quito air port and is a little out of the main town area. Taxis are apparently ( I did not use one) quite cheap.
Wifi was free if used in the lobby area.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Retiree9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 4 September 2014
Dear Retiree9:
In a very quick summary you have detailed the most important tasks in the time you get great service at Marriott.
Thank you very much for your great review in a very short stay. We hope you could stay longer with us and enjoy the beautiful city of Quito and its Old Town.

Cordially

Edison Riofrío
Quality coordinator
JW Marriott Quito
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seattle, wa
1 review
Reviewed 1 September 2014

Stayed here for three nights at the head and tail of a Celebrity cruise to the Galapagos. While it may not be up to the standards of a JW Marriott in New York, for Quito this is a lovely property. Nearly everyone at the hotel speaks English and is insanely helpful. The lobby is spacious and lovely, with gorgeous flower arrangements everywhere.

Location is good, with access to old town in Downtown Quito. Of course, the airport is pretty distant. With good traffic (which is rare), you're 45 minutes away. With bad traffic, enjoy your two hour drive.

Rooms were clean, large, quiet, had generally nice views and were well outfitted. Internet was complementary and speedy. The business center was well stocked and helpful people were available to solve technical problems.

We got room service a few times. It was always promptly delivered. Breakfast was great, dinner was a little more hit and miss. My room service hamburger was clearly deep-fried, which was a little weird. We ate at the Argentinian Steakhouse the last night, and were impressed by how lovely and delicious that restaurant was. Prices for food and the gift shop are high even for Western standards.

There were some nice shops and galleries in the hotel, but we were mostly there on Sundays when they all seemed to be closed.

Overall, if we ever returned to Quito, we would likely stay here again. For a western traveler, this is a very comfortable hotel experience.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank masteele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 4 September 2014
Dear Masteele:
We are grateful about your positive comments regarding your stay with us.
We are proud to be part of the good memories of your visit to Ecuador and the Galapagos islands.
Your comments have been helpful to identify the tasks that our employees are performing properly as well as the tasks that can be improved.

Thank you very much


Edison Riofrío
Quality Coordinator
JW Marriott Quito
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luxembourg
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 1 September 2014

Like many reviewers, we stayed at the Quito Marriott before and after a Galapagos cruise (part of the package).

While there is nothing fundamentally wrong with this property, I found this hotel rather unexciting for its category. Rooms are huge by any standard, but the mattresses and pillows are all but comfortable, and - for whatever reason - this hotel is noisy from the inside: it starts with an artificial waterfall on the lobby level that can only be seen from the corridor leading to the breakfast room (but it can be heard almost everywhere), in the rooms there is also a constant humming noise - or is it meant to prepare guests to the ambient noise on the cruise ship?

For the first night, we had a rather dark room facing the lobby and woke up at 6 a.m. because of the muzak played in the lobby. When we returned after the cruise, I asked for a room not facing the lobby. Although I was told that the new room would be overlooking the pool, we eventually had a view offering an unrestricted view over... a concrete roof.

Breakfast: the food selection is nothing to write home about, but espresso coffee is served without extra cost. Waiters and receptionists were helpful and efficient.

Unfortunately, 12 USD are charged for 24h wifi. During our trip to Ecuador and Peru, we were in about a dozen different hotels, and this was the only property that charged for wifi.

On a positive note, the attractive pool is perfectly clean (but not heated).

As the neighborhood is fairly unexciting, I would definitely not return to the Marriott if I went back to Quito (but rather try a hotel in the old town).

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank YvesLuxembourg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 3 September 2014
Dear YvesLuxembourg:
We regret that your stay has not been according to your expectations. Every day we strive to improve our product, so your comments are very important to us, corrective actions have been taken immediately.
It is important inform that the hotel pool is heated, it is divided into three different zones with different temperatures, including a children's pool and cold pool.
We hope that in the near future you and your family could return to stay with us and allow us to make your stay a great experience.

Cordially

Edison Riofrío
Quality Coordinator
JW Marriott Quito
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San Francisco, California
Level Contributor
366 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 25 August 2014

Beautiful lobby with gorgeous flower arrangements! Hotel itself is fine standard Marriott large bathroom ,clean rooms, staff very friendly and helpful, the bar/restaraunt downstairs nice! Pool, spa, gym all very nice!! the only thing as I always say is no free in room WIFI without status frustrates me! the free WIFI in the lobby area was good though! all in all enjoyed my stay here!!

Room Tip: high floor mountain side for best view
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  • Stayed August 2014, travelled with friends
    • Rooms
    • Service
Helpful?
2 Thank travelapple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edison R, Guest Relations Manager at JW Marriott Hotel Quito, responded to this review, 28 August 2014
Dear Travelapple:
With a big production of beautiful roses and tropical flowers that we have in Ecuador, we can make beautiful floral arrangements for the enjoyment of our guests. Thank you very much for appreciating the efforts made by our staff.
Your comments are very valuable to improve our service day by day.

Cordially

Edison Riofrío
Quality Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 August 2014

During two weeks in Ecuador and the Galapagos, only one hotel offered up crisp white sheets, a large (US king) bed, fast and reliable wifi, a large bathroom with constant hot water, and best of all: peace and quiet. The J W Marriott Quito has an impressive lobby and an excellent restaurant (more later) but the architecture, rooms and facilities aren't going to put it in the top tier of Marriott properties. A view of a truck parking lot wasn't quite what I was expecting from a hotel with the JWM name (and Platinum level status). The executive lounge was fairly spacious and comfortable, although with limited food options and -- a first for me in a Marriott property -- all alcohol was chargeable.

Service when checking in and out was pretty good (especially considering it was 4.30am at departure!), and service in the restaurant was friendly and attentive. I had significant difficulties using the much-promoted 'At Your Service' (AYS) for basic (over the counter) pharmacy needs. At first I was directed to the onsite gift shop where the prices were so extortionate even the assistant recommended I use AYS to obtain medication from an external pharmacy. Six phone calls later, including being connected twice to a non-English speaker, and I eventually got something close to what was required. Full marks to my AYS assistant who eventually took it upon herself to speak to the pharmacy herself directly (in Spanish), although to be honest I would have expected this to be normal practice for a full-service hotel like JWM, especially for foreign guests hampered by poor language skills.

The onsite steak restaurant La Hacienda was excellent: low-lit, beautifully decorated with a huge assembly of candles in the centre and a view looking out to the pool. The food was superb, with my party of four each going for the small Argentinian filet mignon which were more than enough for each of us. Be warned however that the prices were more Manhattan than Ecuador: $28 for the steak (the cheapest on the menu), plus sides; the surprisingly limited range of spirits started at around $15 for a cheap blend and $25 for a Glenmorangie and went up from there. Dinner for four came in at around $260, including four entrees and sides, a low end bottle of red, and pre and post-dinner drinks.

If anyone from JWM is reading this, I would recommend significantly expanding the selection of alcoholic beverages available in your bar and restaurant (it's about a quarter of the length of any comparable hotel or bar), and having free wine / beer in your executive lounge. The service is great, but at New York prices it's reasonable to expect a bit more in terms of range.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JeepNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ximena A, Director of Rooms Operations at JW Marriott Hotel Quito, responded to this review, 25 August 2014
Dear Guest,

We appreciate very much your feedback regarding our hotel. We are glad to know that overall you enjoyed your stay, specially our Argentinean steak house La Hacienda.

I am pleased to let you know that we are planning our rooms renovation very soon, so I hope you are able to try our new product next time you come back to Quito.

Thank you for being part of our Marriott Rewards program as a Platinum member, we appreciate your loyalty.

Cordially,

Ximena Altamirano C.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Quito

Property: JW Marriott Hotel Quito
Address: Av. Orellana 1172 y Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Quito
#4 Family Hotel in Quito
#4 Business Hotel in Quito
#6 Luxury Hotel in Quito
#11 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — JW Marriott Hotel Quito 4.5*
Number of rooms: 257
Official Description (provided by the hotel):
Visit Quito, Ecuador in style when you stay in the JW Marriott Hotel Quito. Our luxury hotel is ideally located near the area's best dining, shopping, attractions and entertainment. Take advantage of our full service spa, decadent restaurants, state-of-the-art fitness center and gorgeous pool. ... more   less 
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Also Known As:
Jw Marriott Quito
Marriott Hotel Quito
Marriott Quito
Quito Marriott

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