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“An awesome place when in Quito”

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Mercure Hotel Alameda
Ranked #17 of 112 Hotels in Quito
Certificate of Excellence
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“An awesome place when in Quito”
Reviewed 11 September 2013 via mobile

My family and I stay here while on tour of Equator. It is an upper class stay, with the service to go with it. The rooms were very clean, and very comfortable. It also has a very nice restaurant off the lobby.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gforce61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 12 September 2013
Quito, September, 12 2013

Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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730 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York City, New York
Level Contributor
206 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 10 September 2013

The Mercure is a lovely hotel in Quito. Since we were there only on Sundays (both weekends which bookended a trip to the Galapagos), I can't speak to the noise level of the local streets. It is near a pharmacy, and several ATMs, some restaurants and a crafts market. Some of the rooms are enormous, suites actually, comfortable beds, in-room safe. The breakfasts were the best of our 3 week trip with OAT (Overseas Adventure Tours)! Since it was part of a package, I cannot review the value.

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  • Stayed September 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
96 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 September 2013

We were in this hotel on a Gate 1 tour so cannot comment on value. We had a suite for 2 nights and a double room on our return to Quito (short night as we left at 4 am!). The suite had two large beds and a separate living room that was very comfortable and had a nice view of the street and city (9th floor). The room on the second floor had no view but was very comfortable too. We did not eat dinner at the hotel any of the nights but breakfast was very good and available from around 4:30 or 5 am. There are several small restaurants around the hotel and three interesting souvenir shops within a block. We walked to the Museo Nacional in the large glass building in about 10 minutes. It has a very good exhibit of the ancient peoples of Ecuador and more. The hotel is not near the Old Town but it is only an inexpensive cab ride or long walk away. I would stay here again and recommend it for business or pleasure and couples and families. The staff was very nice and always helpful and always around. Coffee and pastries were put out for us when we left well before dawn.

  • Stayed August 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tvmovielover50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 9 September 2013
Quito, september 09 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2013

The hotel was selected by Globis Monogram Tours as part of our tour package to Quito and the Galápagos Islands. The Front Desk staff were courteous and helpful with directions and suggestions for restaurants. The restaurant staff were not as courteous during breakfast. Food was just okay. It felt strange to see two security staff walking the lobby and restaurant 24 hours. Rooms were very nice, spacious, clean, quiet and furnished with bottled water.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigdawg1258
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 September 2013

The front office staff, the restaurant staff and the housekeeping staff all deserve kudos for providing service beyond expectations.
As a semi retired person, I was given excellent consideration when I stated that I wasn't one who ate a great deal and so I was given a rate that suited my budget and needs.
When I told the Front Desk manager that my flight wasn't leaving until 1 minute after midnite, I was given a special rate and was able too keep the room until my pick up time at 8 p.m.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flyboy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Centerview, Missouri
1 review
Reviewed 6 August 2013

i think this is the best place to stay in quito if you are looking to have everything you need all in one place. i met charles that worked here at this hotel on august 1st and had him show me the city. the city is very modern, not at all i what i expected and the people here are more then friendly. food is great, a little pricey but what can you say when you are staying in a 5 star place. if you want a bargain drive to the local mall Quicentro and you will find pretty much everything that meets your budget.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Alameda

Property: Mercure Hotel Alameda
Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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