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“Pleasant tourist hotel”

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Mercure Hotel Alameda
Ranked #16 of 114 Hotels in Quito
Certificate of Excellence
Ormond Beach, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Pleasant tourist hotel”
Reviewed 14 October 2013

Very helpful staff. Conveniently located. Easy walk to a large shopping mall. Well sized, clean rooms. Nice buffet breakfast. Computers available in the lobby with good internet access. Would stay here again when in Quito.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HomeLizn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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719 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Santa Rosa, California
Level Contributor
893 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed 10 October 2013

We traveled from Santa Cruz Island, Galapagos to Quito in one long day. This hotel was part of our package. We were welcomed by the staff and quickly checked in. We were directed and reserved a fine restaurant for dinner. The rooms were clean, comfortable, breakfast in the AM, a walk to the artisan market, and off to other parts of the city! They also arranged taxis each time for us!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morcella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 14 October 2013
Quito, October, 14 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us. We continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 October 2013

Stayed here when we had an overnight flight delay out of Quito compliments of an "unnamed" airline.

The hotel was beautiful with large clean rooms, and very good WiFi, (best connection while in Ecuador). Our corner room located on the 1st floor overlooked the street. We could hear lots of street noises, but that was expected being near the street.

The hotel was located in a nice area where we felt safe.

Because we were there with other "distressed" passengers, our meals were served buffet style. The food was tasty and very good. Service was efficient.

Staff was professional and helpful, although their English was limited especially when trying to communicate about our flight's unexpected delay.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geaux-saints-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
259 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 27 September 2013

Well located, great service, excellent valeu!
Really fast check-in, well trained staff, and the facilities had been renovated.
Good wi-fi, great breakfast. Clean rooms, gentle staff
Along the Amazonas Av. you can find everything you may need. It's my choice in Quito on my way to the Galapagos!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreValentim71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 1 October 2013
Quito, october, 01 2013


Dear Mr. Andre;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us, which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 September 2013

I spent two nights at the Alameda prior to going birding in the Ecuadorian cloud forest. It is certainly a nice place, well designed and pleasant, but the staff there conveyed the sense that they thought one was lucky to be able to be there. In fact it did not come up to the level that one would expect given their haughtiness. Otherwise it was certainly a nice place.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PuffTrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director de Recepción at Mercure Hotel Alameda, responded to this review, 27 September 2013
Dear Guest,

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us.
We would like to be in touch with you in order to make up for this discomfort.
We look forward to your kind reply.

Sincerely,

Diego Naranjo
ROOMS MANAGER
ALAMEDA Hotel Mercure
telephone: (593-2) 299 4051
e-mail: jefe_recepcion@mercurequito.com.ec
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 September 2013 via mobile

My family and I stay here while on tour of Equator. It is an upper class stay, with the service to go with it. The rooms were very clean, and very comfortable. It also has a very nice restaurant off the lobby.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gforce61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 12 September 2013
Quito, September, 12 2013

Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Alameda

Property: Mercure Hotel Alameda
Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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