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“Horrible Service and Unbearably Slow Internet”

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Mercure Hotel Alameda
Ranked #17 of 113 Hotels in Quito
Certificate of Excellence
Reviewed 30 December 2013

- The staff is entirely unhelpful and very tardy whilst doing their jobs. When coming to clean your room or any other service, they bother to knock once and barge in usually while knocking - I am pretty sure that at this point, the entire staff has seen me in my underwear because they don't wait for permission to enter the room.
- The internet hardly works, even after I had to specifically ask for an ethernet cable.
- The staff at the front desk were not very helpful for booking tours or any information about how to get around the city. At one point they had to ask the bus boy for help.

  • Stayed: December 2013, travelled with family
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1  Thank adufresne805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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257 - 263 of 763 reviews

Reviewed 29 December 2013

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank airevents
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 28 December 2013

This is a very nice Hotel with a staff that is very helpful. Many of them speak good English. The room we had was a suite with a small balcony, kitchen area & separate lounging area with table and sofa. The bed was comfortable with nice bedding. The room had a safe with separate key for free. There was WIFI at no charge in the room. There was a buffet breakfast included with the room that had a good choice of foods. The hotel is located 2 blocks from a large Ecuadorian market and 5 blocks from a large park where local people gather for outside activities.

  • Stayed: December 2013, travelled with friends
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Thank BiggPapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this reviewResponded 3 January 2014

Quito, january, 03 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us, which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

This hotel is very upscale and wonderful. The staff is very accomodating and there for your every need. The rooms were clean large with a nice desk area as well as a small balcony. This is located in an interesting part of Quito...lots of neighborhood shops and the HUGE market is just a couple of blocks down, where you can spend hours if not days shopping, picking up lots of souveniers and trinkets...everything from clothing to leather goods. People watching is great here too, but rather crowded. Totally safe feeling though.

Room Tip: All rooms were located in a rather quiet area, as the building is built on an angular shape. The st...
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  • Stayed: September 2013, travelled with friends
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1  Thank salukigirl57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this reviewResponded 16 December 2013

Quito, December, 16 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us, which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

Stayed at this hotel on 2 separate occasions. First time had a nice, two room suite on an upper floor. The second time had a Mecure "preferred" room on a lower floor, which was actually nicer then the suite. It was definitely renovated, felt comfortable with nice decorations and newer amenities (robe, better bathroom offerings, etc) the suite didn't have. Both rooms were acceptable, although lacking heat-a heater was promptly brought up by the staff. Hotel was clean, public spaces nice, breakfast adequate although lacking water (you could pay for it.) Wifi was clear in lobby but often went out in rooms (had to get a password-which was free-but didn't stay connected). I did find connectivity better on the lower floors.
One thing that bothered me was the lack of concerige service provided by the hotel. If they don't want to staff a concierge, okay-but your front desk should then be knoweldgeable of the area. We wanted to find this amazing market we stumbled upon on our first stay that was close by-the desk stared at us blankly then at the map when asked. No one could recommend a store to by cigars or a place to shop. Very odd.
Other then that, in a good location near a lot of places to eat, drink and shop (and ATMs). Safe area (I was worried based on stories I'd heard), which made me feel a lot better.

Room Tip: Lower floors seemed to be renovated and more comfortable.
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  • Stayed: November 2013, travelled with family
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Thank chisistas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013 via mobile

Stayed as part of Gate 1 Tour. Hotel has a upscale reception area, with a seafood as well as a bakery/pizza style restaurant, couple of meeting rooms, computer terminals and a gymn (on 5th floor). Our room was decent with a flat screen TV, safe, fridge and decent fixtures. It also had partial city views. Breakfast for vegetarians included some very delicious fruits, many breads, scrambled eggs, pure fruit juices (no water or sugard added) and some Ecuadorian items (hot).
WiFi worked well.
There is a Pizza hut within a few minutes walk and a square with many restaurants and lots of night life reachable in 10 minutes (2 blocks right, 5 blocks left from hotel and then right on Fosch).
The only problem during our stay was that the room had no fan/AC that one could control and some noises carried from other rooms/outdside street (even on the 9th floor).

Stayed: November 2013
Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this reviewResponded 25 November 2013

Quito, November, 25 2013


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.
Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Carlos Mazzeo
General Director
ALAMEDA Hotel Mercure

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013 via mobile

The Mercure Alameda in Quito bills itself on its website as one of Quito's finest hotels. It isn't - by a long way. The public areas on the ground floor have been modernised and look really modern and smart, but the rooms are dated and in need of refurbishment. The bed is comfortable and is huge, but the bathroom is old and tired, the shower is either scalding hot or freezing cold, the toilet needs to be flushed 2 or 3 times, the lights didn't all work, the staff were not so helpful (though were friendly), and although the breakfasts were excellent, the general sense we had during our 4 days here were that this place is in need of a lot of modernisation. The gym was a joke - half of the equipment didn't work and was easily 10-15 years old... Out key-cards only worked half the time too. Try other places in Quito for higher standards.

  • Stayed: November 2013
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Thank Neil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Alameda

Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range: £71 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 143
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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