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“It could be better”

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Mercure Hotel Alameda
Ranked #16 of 115 Hotels in Quito
Certificate of Excellence
Leiria, Portugal
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“It could be better”
Reviewed 5 May 2014 via mobile

This is a 5star hotel. However I would say that is not:
- breakfast it is too short in variety and diversity;
- during breakfast there's no availability to help you;
- the room, despite its dimensions, there's no signals or commodities of a 5star hotel.

Finaly, considering that we are in Ecuador, this hotel albeit its location ( very good) it is too expensive

Stayed May 2014, travelled on business
Helpful?
Thank Filipe-Mota-Pinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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729 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Mid Florida, Florida
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 May 2014

We stayed a total of three nights here and were very pleased with the accommodations. Our room was small but very well laid out. The bathroom was sparkling clean. Beds were a little hard for my taste, but the bedding was excellent as were the pillows. Helpful personnel and a good restaurant off the attractive lobby. Gift shop with lovely high-quality items. Within walking distance of many shops and restaurants and a craft market. On a busy street, but we could not hear much noise. We would definitely stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jama47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2014

We stayed here on two separate occasions, one night each at the start and the end of our Galapagos trip.Different rooms. Both were spacious, clean and quiet. Large comfortable beds with tons of pillows. Prompt luggage delivery to room. Pleasant , helpful front desk staff.Nice buffet breakfast with fresh fruit and all the usual staples. I felt I could relax and rest after the action-packed holiday.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiliaontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 2 May 2014
Quito, May 02 2014

Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.

Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 April 2014

Surprisingly small room but adequate. Walking distance to the mercado shopping area. Staff helped us book a taxi to the Equator which was about a 45 min drive. Driver waited for us for both equator locations and brought us home for a total of $40. Well worth the extra tip!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 11 April 2014
Quito, April 11 2014


Dear Guest;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.

Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kawartha Lakes, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 April 2014

We arrived very early in the morning to the hotel- around 1:30am- and where greeted by hotel staff that quickly got us checked in and to our room. The next morning we made it to breakfast which had a nice variety of hot and cold foods. We stayed for two nights before leaving for the Galapagos and the hotel stored one of our pieces of luggage for the 10 days we were gone at no charge. We returned and spend one other night after the Galapagos before continuing on the Peru. The rooms are spacious and well appointed with a great view of the city. The hotel is centrally located in the financial district with several good restauants and a great park is only a couple minutes walk away. Highly recommended place to stay in Quito.

Room Tip: higher the floor the better the view
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this review, 2 April 2014
Quito, March, 02 2014


Dear Guest Dan;

On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us, which we will use to continue improving our services to ensure the full satisfaction of our guests and clients.

Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
237 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 30 March 2014

I have often stayed at Mercure hotels all over Europe and have always been very happy with their service, but this one in Quito is not yet ready to meet the standard. The hotel Staff is cold, not at all typical of Ecuador and seemed to dislike dealing with customer. It was regretful since the accommodations were great with spacious, clean rooms and a very attractive ambience. The breakfast buffet also had problems. When something ran out, t was not refilled. If you wanted scrambled eggs you had to arrive early for once they were gone, that was it. There was also a good choice of cold cereal, but once the cold milk was gone you had to eat them with the hot milk. All in All, don't expect the service you are used to from Mercure Hotels in Europe.

Room Tip: Rooms can get very cold at night, call down and request a portable heater if you get too cold.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJMAYNARD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, Pa
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 March 2014

We stayed here twice, once at the start of a Gate 1 tour of Ecuador (three nights) and again at the end (one night). The rooms are not large, and space is a bit limited, but we managed quite nicely. The room was clean and it was certainly nice to be able to just flush the toilet paper!! (At least there was no sign saying we shouldn't, so we did.) The location is ok. I think there may be some less desirable areas rather close, but there is also an interest artisanal market nearby. The breakfast had good choices and the fact that it was available very early the morning we flew home was very convenient. The desk staff was very helpful at getting us things we needed and the laundry was very efficient and good.

The minibar prices, however, were ridiculous. Be advised that there is an "Oki-doki" mini-market right across the street where you can buy water and beverages for a small fraction of the price of the same stuff in the mini-bar.

Our first room was not as spiffy or newly remodeled as the one we had the last night, but it seemed a bit more spacious and had a much better view. While the last one was considered "Premium" and had some extra little amenities, I regarded the one at the start of the trip the more habitable.

Room Tip: I'd go for higher floors and try to get on the street side.
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Alameda

Property: Mercure Hotel Alameda
Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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