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“Great Hotel for an intro to Quito”

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Mercure Hotel Alameda
Ranked #18 of 112 Hotels in Quito
Certificate of Excellence
Reviewed 28 May 2014

We stayed at the Alameda for two days in front of a group tour of Ecuador, and two days at the end of the tour. It was an ideal hotel for this purpose. The desk agents were knowledgeable and helpful, and the location was close to restaurants, a park, banks and an entertainment zone for the more adventurous. The rooms were well equipped and very clean. Your room key provides access to your floor via elevator, providing an additional level of security, and frustration if you are visiting a fellow traveler on another floor. The included breakfast was adequate, although on get away days for tour groups (of which there were many) restocking of breakfast items was slow at best. There is no heat controls in the rooms, and they were a bit cool for some. Despite the cookie cutter appearance of the floors, there was considerable difference in some of the rooms. The rooms in the rear had little or no view, and the higher rooms in front and on "Amazonas Avenue" have a great view over the city to the mountains. There is a casual bakery/coffee shop attached, and a restaurant (with a sushi chef at times) off the lobby. There is also a small bar off the lobby, although their prices are not inline with other venues just a short walk away. The area felt safe during the day, and we walked in a group of four early in the evening, but of course were advised not to walk at night. There is a large handicraft market about three blocks away, and handicraft stands in the park just a short walk down Amazonas. One word of caution, the prices for this hotel were all over the map. Compare their website for promotions, and the bucket shops for better rates. The best rate for any night we stayed there was through our tour company (Gate1) to add a night after the tour. The worst rate was almost double that rate when we ended up arriving in Quito a day earlier than expected, and had to take their rack rate. (I know, amateur mistake on our part.) But when it is said and done, we enjoyed the Alameda, and would probably stay there again if we find our way to Quito in the future.

Room Tip: Ask for a room in front or side with a view, on a higher floor. Street noise was not an issue, and...
  • Stayed: May 2014, travelled with friends
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Thank barnyAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlamedaHotelMercure, Director General at Mercure Hotel Alameda, responded to this reviewResponded 30 May 2014

Quito, May, 30 2014


Dear Guest;
On behalf of all of us at the ALAMEDA Hotel Mercure, we thank you for taking some time to share your valuable comments with us.

Following your experience in our hotel, we thank you for recommending your contacts to us. In return, we offer you a complementary purchase in the area of the hotel that you choose.
Thanks for preferring us!

Best Regards,

Marisol Mosquera
General Director
ALAMEDA Hotel Mercure

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Reviews (756)
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233 - 239 of 756 reviews

Reviewed 25 May 2014

I had two stays at this hotel in a short period of time. The first one lasted only one night and I had a rather small bedroom, with a King Size bed and a small bathroom, while during the second stay, which lasted 3 days, I had a junior suite, with two separate rooms and a larger bathroom.

Overall, I must say I am very pleased with the hotel, which provides free wifi at mid-high speed, as well as regular cleaning to the rooms. The restaurant is really good, and it offers a selection of local cuisine (good quality also compared to local restaurants), international cuisine, and sushi.

Staff was always helpful and kind, particularly as I turned sick during my stay. Recommended for any kind of stay.

  • Stayed: May 2014, travelled as a couple
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Thank Edoardo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

Nice, clean, modern hotel in the downtown area of Quito. A short cab ride from the Old Town Center. Great restaurants around it and lots to see.

Overall, great staff, nice rooms and convenient location.

  • Stayed: May 2014, travelled with friends
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Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

Hotel is very nice and has beautiful modern lobby. Good location, walking distance to shops and restaurants, safe area. We were in the 9th floor and got excellent view of the city night and day. The room is decent size with modern amenities and clean. Bathroom is small but clean and with toiletries provided. Free W-Fi in the room and all areas with fast connection. Hotel has a bar and restaurant and we had one complimentary drink which is very nice of them. Breakfast is good with lots of choices. Hotel is 30 minutes drive to the Middle of the World (if no traffic). Staff are friendly and helpful. Will stay again in the future.

  • Stayed: May 2014, travelled with friends
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Thank RPRF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

We spent two nights at the beginning of our trip and one at the end. The rooms are very serviceable, clean, safe and if on the inside, quiet. The service is good, the food adequate but expensive as far as I am concerned. They offer free wi-fi. The rooms are not air conditioned or heated but it seems to work. All in all a good experience.

Room Tip: Try for inside rooms away from the street. The view is not much but the rooms are quiet.
  • Stayed: May 2014, travelled as a couple
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Thank bstdflsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

I stayed at the Mercure Alameda for a total of 4 nights before and after my trip to the Galapagos Islands. The hotel is modern, the rooms very clean and spacious, and the location is good. I also felt safe at all times which is important for me. Guests have to use the key card to use the elevator and can only access the floor on which their room is located.
The front desk staff was very friendly and provided great service. I also liked the buffet breakfast which was already available from 4am onwards - a great service. It included fresh fruit, eggs, all kind of cheese and sausages/other meat, and a good selection of bread. Plus some fresh fruit juices. Everything that's needed for a good start into the day.
The only thing that I didn't like so much was that the bed was a bit too hard.

  • Stayed: April 2014, travelled solo
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Thank d7ni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

We stayed at the Alameda Mercure both at the beginning and the end of our Gate 1 tour of Ecuador. It is a nice, clean hotel within walking distance of a nice park, several places to eat, and a local handicraft market. It appears to cater to business and group travel, as there were several meeting rooms. We had a different room on the second stay. Both were relatively small but comfortable, although the hotel does not have air conditioning. Our first room had a door into the adjacent room, which might be nice for families traveling together. Unfortunately, it was quite noisy. The guests next door came home late and their loud talking woke us up, perhaps due to the door or perhaps due to poor sound protection between rooms. The included breakfast was OK but nothing exceptional, although there were hot food options. We thought the dining room was overpriced and ate other meals elsewhere. There is free internet, which we enjoyed, including several computers for those without tablets or laptops. Our tour director told us we would each get a free bottle of water each night, but on the second night of our first stay we were told we were only entitled to one bottle per stay, regardless of the number of nights. Since we were told by our guide not to drink the hotel water or even use it to brush our teeth, I thought this was unacceptable. I got the extra water, but had to beg for it. Our flight home was scheduled for around midnight, so we stored our bags at the hotel and spent the last day on the train to Boliche. We returned to the hotel to await our transfer to the airport and were very disappointed to learn that there is no hot water in the lobby bathrooms. We were told we would have to rent a room to get hot water to wash our hands after using the restroom, and my question regarding whether there was hot water for employees in the food preparation area was unanswered. My son, who is a restaurant manager, found this totally unacceptable. Overall the hotel was fine but I certainly wouldn't consider it to be a five star property.

  • Stayed: May 2014, travelled with family
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1  Thank DCH47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Hotel Alameda

Address: Ramon Roca E 4-122 | Av. Amazonas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Quito
#22 Romantic Hotel in Quito
Price Range: £67 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Hotel Alameda 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Mercure ALAMEDA Hotel, located in the heart of Quito, is the best place to stay and discover the wonders offered by this city, which is a World Heritage center. We have a variety of rooms for family and corporate events to satisfy all your needs. They are equipped with the latest in technology, which will ensure that your meeting is a success. We have now available the new Cipreses Mercure Ballroom Theater, the only one of its kind in Quito, with a capacity for 320 people. At the Spicy Bistro restaurant, you will find a world that will surprise you with an exquisite national and international cuisine. And to enjoy a delicious cocktail or glass of wine, we offer the GlobeWalker & Winebar, with a wine list selected by an exclusive tasting that the MERCURE Hotel Alameda. holds every year. We also offer our informal hanging-out spaces such as the Alameda Q, where a good coffee or a delicious appetizer are always available. Of course, our Bakery serves you the best cakes and pastries, which are ideal for take-out. At ALAMEDA Hotel Mercure, you will always have the guarantee of good service and excellent quality. ... more   less 
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Also Known As:
Accor Grand Hotel Alameda Quito
Mercure Quito

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