We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable and safe hotel”
Review of Swissotel Quito

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Swissotel Quito
Ranked #13 of 111 Hotels in Quito
Certificate of Excellence
Reviewed 14 May 2012

The Swissotel Quito is an excellent business hotel and meets my key business stay criteria -- fast internet, 24 hour room service, and a good business center. The rooms are comfortable and clean and contain little extras like dimmable lights, a CD player, and turndown service with a rose and chocolates every night. The Swissotel is very safe - the hotel takes security seriously. Service was genuinely excellent. Only downsides - didn't think the food was fabulous, was a little sub-par even for standard hotel food. And the checkout process was unbelievably slow - couldn't believe that I even had to check out in person. I was checking out at 4 am to catch a 6 am flight and there were

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank lhpotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director Comercial at Swissotel Quito, responded to this reviewResponded 17 May 2012

Dear Guest,
Thank you for choosing Swissôtel Quito for your business trip. We are delighted to hear that you enjoyed your stay. Thank you for your feedback. We will talk to our Front Desk staff to improve check out process as well as our Food and Beverage department.
We look forward to welcoming you back the next time you visit Quito.
Kindly,
Swissôtel Quito

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (994)
There are newer reviews for Swissotel Quito
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

459 - 465 of 994 reviews

Reviewed 7 May 2012

This was the first hotel we stayed in on our trip to Galapagos Islands and Machu Picchu. My wife and I, along with two other couples stayed at this hotel for two nights. The hotel has a good location. The front desk is staffed with friendly and efficient staff. Our check in was quick. The hotel has a pleasant lobby. The rooms were furnished well. Comfortable beds. We had breakfast in the hotel restaurant. There was a good selection of hot and cold dishes. All of us were happy with our rooms and the service. A well run hotel with a good location.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank curiousrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

We thoroughly enjoyed our stay at this hotel for 2 nights on the way to Galapagos. Our room was spacious and clean and sleep was easy in the comfortable beds. Great views. We had a great time in the pool and spa. All staff were extremely helpful and polite. Breakfast was outstanding and was one of the best of the many good ones we encountered. Would have been nicer if the hotel was closer to Old Quito but taxis are plentiful, safe and reasonably priced. Many restaurants in the area. The little things like roses in your room, quality toiletries etc which raised our opinion of the hotel above good ones.

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank geonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

I find this Swissotel to be quite a mixed bag, with the pros and cons summarized below:

Pros
Large and well-equipped gym, pool, and spa area
Friendly and attentive staff
Excellent turn-down service
Updated Executive Floor rooms
Quito Deli within hotel offering quick breakfast and lunch options

Cons
Mediocre location for tourists and leisure travelers
Dated and dingy rooms on standard floors
Spa area not particularly clean for a luxury hotel
Extremely slow check-out processes
Considerable exterior noise on lower floors

I would only return to the Swissotel if I purchase Executive accomodations or if they renovate the regular rooms, which, as stated by another recent reviewer, are tired and dated. I was disappointed by the amount of grime and stains in the regular rooms, more due to age than housekeeping standards. If you travel with high standards, I'd strongly suggest booking the Executive Floor, as the rooms are far more pleasant.

Old Quito is extremely charming and the best of many great meals I enjoyed in Quito were at Casa Gangotena and Carmine's...both highly recommended!

  • Stayed: March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank TurtleCreekTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2012

The Swissotel Hotel in Quito is a very well managed and friendly establishment. We spent one night here as part of a package to the Galapagos. Beds were great. Standard room large with an amazing view (even on a lower floor) to the beautiful mountains and city. We received a welcome drink upon arrival and were able to store one of our bags in their storage area before we set out for our Galapagos cruise. With no extra charge, even though we weren't returning to that same hotel after the cruise. Finally, breakfast was outstanding. Overall, after arriving from a 19-hour flight, this Swissotel fit the bill.

I would suggest that if you are staying for longer than a night or two, base yourselves in Quito's historic center. Very colorful, seemed safe and much more interesting than what you get in the newer neighborhoods. On our way back from the cruise, we spent two nights in the Historic Center and well worth it.

Room Tip: take a room facing the mountains
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ZiggyRox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

My husband and I stayed at the Swissotel Quito for three nights prior to a trip to the Galapagos and it was quite nice. Our room was large and lovely with an amazing view of the city and the distant snow-capped volcano, Cotopaxi. When we checked in, there was music playing in the room and a beautiful rose on the bed along with chocolates. Each evening, we received a different color rose - red, yellow and finally peach. Though the bed was rather hard, we still slept well. And the bathroom was stocked with nice toiletries and super fluffy towels. There is no WiFi in the room but it can be accessed for free in the lobby. Breakfast was buffet style and loaded with options that catered to both Ecuadoran and American palates. Lots of fresh fruit and fruit juices as well as a variety of freshly baked breads. We would definitely stay again.

  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jewelsworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

We stayed for one night as part of a large tour group - and based on this experience: good hotel. We were randomly upgraded to a large suite. Lots of space. Comfy bed. Thanks hotel!
The older style TVs were unusual, but had excellent channel choices. In fact, I watched an NFL playoff game on ESPN Deportes.
The rooms are getting close to "need to update" status. Our room was certainly clean, but updates are needed. Everywhere.
The hotel was jammed with our 200 person tour group and the elevators seemed to take forever. Also, I never got the hang of the room card swipe system to get from elevator cars to hotel floors.
The restaurant was large. We had a super breakfast buffet as part of the room price.
Overall, nice - nothing special.

Room Tip: High floor would seem best
  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GalvestonJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quito hotels
0.6 mi away
JW Marriott Hotel Quito
0.8 mi away
Hilton Colon Quito
Hilton Colon Quito
#21 of 111 in Quito
1,389 reviews
0.1 mi away
NH Collection Quito Royal
Show Prices
Show Prices
Show Prices
2.4 mi away
Casa Gangotena
Casa Gangotena
#3 of 111 in Quito
683 reviews
0.5 mi away
Casa Joaquin Boutique Hotel
0.6 mi away
Hotel Reina Isabel
Hotel Reina Isabel
#15 of 111 in Quito
766 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Quito? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Quito

Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#8 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range: £97 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 275
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Four excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Booking.com, Expedia, Prestigia, Hotels.com, HotelQuickly, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Swissotel Quito reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing