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“Great service, amenities, pool, & gym!”
5 of 5 bubbles Review of Swissotel Quito

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Swissotel Quito
Ranked #11 of 114 Hotels in Quito
Certificate of Excellence
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service, amenities, pool, & gym!”
Reviewed 30 January 2013

The subtle extras at this hotel are great--juice upon arrival in the lobby, show cleaning service, & more! The rooms are not top knothole but have a great work area & extra touches like robes & slippers. I would recommend they renovate the showers soon. The gym, pool, spa, & courtyard area are an oasis within Quito! The breakfast & dinner was also very good. Would take my family there for sure.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jleel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 31 January 2013
Dear Guest,

Thank you very much for taking the time to share you experience. We are happy to hear that you had a pleasant stay at Swissôtel Quito with your family. We are investing in a great renovation in our hotel, so we look forward to welcoming you back the next time you visit Quito.


Kind regards,

Swissôtel Quito
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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938 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bethesda, Maryland
Level Contributor
131 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 January 2013

We stayed here for several days and had on-going problems with lack of adequate air conditioning. Others in our party had the same experience. Also, we needed more water than was provided in the room and out of desperation, had to order bottled water from room service. The location, in the business district, is safe, but not near anything one would want to visit. The Cafe Quito serves a fantastic breakfast -- probably the best breakfast buffet we have ever had in a hotel. It's pricey but worth it for the range and quality of fruits, Ecuadoran cuisine, smoked salmon, cheeses, and much more. Great cafe con leche and plenty of it. The juices were from fruits we had never heard of -- delicious. Also ate at La Locanda. it was fine but pricey. The tuna seemed like the best entree although the waitstaff suggested the seabass (corvino). The tiramisu was delicious.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chipsbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 8 February 2013
Dear guest,

Thank you very much for taking the time to share you experience. We apologize sincerely for the problems with the air conditioner, we had a few problems with it but now is fixed and working perfectly for our guests.
On the other hand we are happy to hear that you enjoyed our breakfast buffet and our Tiramisu.
Once again thank you for posting your review and we look forward to welcoming you back the next time you visit Quito.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
104 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 January 2013

Hotel appears to be old and need a face lift. Was not too expensive. Food was pretty average as well as service. Most staff didnt speak English so you get ping ponged between people if you are not a spanish speaker. Is not far from the old town so good for tourists.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabbas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 8 February 2013
Dear guest,
Thank you for sharing your opinion. We apologize sincerely to not meet your expectations. We are now working and investing in refurbishment for our hotel and our part of our staff is having english classes so we can give a better service to our foreing guests . Once again thank you for posting your review. We hope that you will visit Swissôtel Quito again soon.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
114 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 January 2013

We have had the pleasure of staying here three times in the last three weeks and loved it. This hotel is of a high standard and reflects all that one would expect from a five star hotel. Our first stay we found that we (family of 4) had been upgraded to a suite. What a treat especially to find a fully equipt kitchen and washer and drier. The suite was like a huge two bedroom apartment, with everything perfect even a rose and chocolates at night service. Next visit was a double and twin rooms very comfortable and with everything provided that you would expect. Then we were given a twin connected to a double which was stunning and large, however since our bags had become soaked on the Amazon river trip they found us a suite again so that I could have access to a washer and drier. So sweet and thoughtful. All the staff were delightful, breakfast served from 4am was a compete buffet, delicious! We used the gym but not the pool, there is a supermarket almost next door and is very accessible for the airport. We would definitely recommend this lovely hotel.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glensy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 8 February 2013
Dear Guest,

Thank you very much for taking the time to share you experience. We are happy to hear that you had a pleasant stay at Swissôtel Quito with your family and enjoyed our suit and buffet breakfast. We look forward to welcoming you back the next time you visit Quito.


Kind regards,


All the staff were delightful, breakfast served from 4am was a compete buffet, delicious
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 29 December 2012

The hotel is located in the businessarea within walking distanse to the indian market. The staff is very friendly and professional - sometimes maybee to eager to say hello and talk to you. I understand this is part of your standard service prosedures, but you are probably pushing it to hard for my taste. The rooms are spacious and comfortable, specially after we where upgraded to a suite. The breakfast was fantastic, and there where also a nice peruian restaurant in the hotel.
On our first stay, we had som problems with the air condition with a very noicy fan and impossible to switch of.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ThomasG53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Haven, Connecticut
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 December 2012 via mobile

This hotel was booked for us by our travel agent. We had never heard of Swissotel before.After looking at the reviews of this hotel on this site.
A nice surprise. Well appointed suites. After spending 5 days cruising the Galápagos Islands to come back to the same place was very comforting. We saw the same person at the front desk,Julian he remembered us welcomed us back. Stayed for 3 more nights,got to use the facilities. Racquet ball court,pool etc. Food was excellent in the Quito Cafe. We ate at the buffet breakfast and dinner which was offered on Christmas Day because none of the other restaurants outside the hotel were not open.

Stayed December 2012, travelled with family
Helpful?
1 Thank Parme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 December 2012 via mobile

Very large and clean rooms. Triple room fit 3 kids comfortably. Consistently good service and very nice breakfast buffet. Would be a 5 star hotel anywhere and exceeded our expectations for equador. One note is that concierge questions were more responsive by email than telephone.

Stayed December 2012, travelled with family
Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 8 February 2013
Dear guest,

Thank you very much for sharing your experience. We are delighted to hear that you enjoyed your stay and our breakfast buffet. We will be looking forward to host you again soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Quito

Property: Swissotel Quito
Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#6 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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