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“nice place to stay, some room for improvement though”
Review of Swissotel Quito

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Swissotel Quito
Ranked #11 of 111 Hotels in Quito
Certificate of Excellence
Castelsagrat, France
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“nice place to stay, some room for improvement though”
Reviewed 10 September 2013

convenient location, very helpful staff in general, excellent attention during our 3 days meeting in one of the conference rooms, nice spa, great indoor swimming pool , excellent breaksfasts with plenty of choices. My room was OK but would require some serious upgrade to fulfil 21st century business traveller expectations . I wanted a room opposite the avenue and the only one available was at the smoking floor : the room itself did not smell too bad , but the smell in the corridor was just terrible...

Room Tip: if you are not a smoker ....avoid the smoking floor, sounds obvious ..but I managed to get it wrong...
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pancho82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 12 September 2013
Dear Guest,

Thanks for your comment, we will consider all your suggestions to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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975 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Quito, Ecuador
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 September 2013

I expected a little more of this property. Their lobby is real nice, so is their Spa. However, I was a bit disappointed with their rooms. The carpet on the floors is very old and the room was not well lit. I expected a little bit more for the price I paid.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoBeAddicted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 12 September 2013
Dear Guest,

Thanks for your comment, we will consider all your suggestions to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guayaquil, Ecuador
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

This is their moto, they are close to Reach IT, their kindness and friendship, The quality of service...
Congratulations, great Stay, worth of recomending Your friends or associates
One The best expiriences in South America
Lvs

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lvs50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 5 September 2013
Dear Guest,

Thanks for your comment we really appreciate it.

We are pleased to know that you enjoyed your visit in our hotel and we are looking forward for your next visit to Quito

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 5 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 August 2013

I stayed at this hotel on 3 occasions during a 2 week tour through Ecuador. Each time I arrived I was met with a warm greeting from the hotel staff on duty whether it was early am or late pm.
The beds are comfortable and the bed linens are outstanding. The buffet breakfast is plentiful and the restaurant staff is very accommodating if you have any food issues. If you have an early departure before the breakfast is served, there is coffee, juice and pastries in the lobby(with to-go cups).
There are plenty of local restaurants in the area and a handy super market around the corner.

My only minor complaint is that your room key must be used in the elevator to access your room floor and about half the time, mine did not work.

I would not hesitate to recommend this hotel to even the pickiest of travelers.

Room Tip: upper floors have great views and are very quiet
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miathecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 21 August 2013
Dear Guest,

Thanks for your comment we really appreciate it.

We are pleased to know that you enjoyed your visit in our hotel and we are looking forward for your next visit to Quito

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nutley, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 August 2013

Even though this is my first review for this hotel, I have stayed here on several occasions for the past nine years. This is my 1st choice when traveling to Quito. Everyone makes you feel at home - it never feels stuffy or pretentious.

- excellent breakfast (buffet) with various choices for all lifestyles
- great location near shops, restaurants (in the hotel and outside) and if you happened to have a room facing the mountains, great way to wake up every morning!
- spacious rooms
- beautiful flowers (roses) in the lobby and at night one rose is left on your bed (with a chocolate) - nice touch
- great customer service, everyone is very attentive
- nice spa and exercise facilities
- you can hear music at night in the bar area

Just as constructive criticism, the rooms need a bit of upgrading (in terms of decor, carpet needs to be replaced at least in the room I was staying, 108).

Special thanks to the front desk for being patient and cooperative during my checkout!

Room Tip: Rooms facing the front will give you a nice view of the mountains
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rita L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 12 August 2013
Dear Guest,

Thanks for your comment we really appreciate it.

We are pleased to know that you enjoyed your visit in our hotel and we are looking forward for your next visit to Quito

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 5 Contributor
70 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 8 August 2013

Very cool and classy hotel, situated right in the heart of the financial district and close to the historical downtown. Rooms are very comfortable and well maintained, the restaurants are amazing, specially japanese. Staff is accommodating and friendly. Gym is too crowded, I believe is also a private club (not certain about that). It is also a great place for conferences and meetings.

Room Tip: Overlooking the street
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 9 August 2013
Dear Guest,

Thank you for staying with us, we are very glad you enjoy our Japanese Restaurant Tanoshii and that you find our rooms well.

Hopefully we can host you in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2013

Bed was heaven, room service and food was great, view of volcanoes was wonderful, staff was extremely friendly and knowledgeable and pool was very refreshing. A great place to relax after a busy trip!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Caitlin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 9 August 2013
Dear Guest,

Thank you for shearing your experience, our mission is to keep our guests as happy as we can and we are glad we achieve this with you. Hope we can host you again on your next visit so you can keep enjoying our pool, beds and food.


Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Quito

Property: Swissotel Quito
Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#7 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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