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“Surprisingly great”
5 of 5 bubbles Review of Swissotel Quito

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Swissotel Quito
Ranked #11 of 114 Hotels in Quito
Certificate of Excellence
Houston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Surprisingly great”
5 of 5 bubbles Reviewed 24 September 2013

Greeted promptly upon arrival with juice and towel. The room was clean and comfortable. The restaurant La Locanda was amazing! Checking in and out was easy. Did not spend any time in the neighborhood, so cannot comment.


  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
1 Thank LandLiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 25 September 2013
Dear Guest

Thanks for your comment and for sharing your experiences, we are pleased to know that you enjoyed your visit in our hotel and our restaurant La Locanda.

We can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
La Jolla, CA
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 20 September 2013

We had the opportunity to stay at Swissotel Quito for 5 days, while we studied Spanish in a school about 1 mile away. We had a "package" deal offered to us with a beautiful Junior Suite, and 3 buffet meals a day on floor S1 which I guess could be called the concierge floor. The view, especially in the evening from the cozy dining room from this floor was outstanding with the night lights. The price, considering that we had 3 meals, soft drinks and even wine, was really a bargain. ($295 + taxes, etc.) There was free Internet which is a rarity for a hotel like this. The staff were very helpful and pleasant without being patronizing. Smiles were the rule.The suite had a bedroom with two queens, a dining area, and two and a half bathrooms. The carpeting, as another reviewer mentioned was "tired" in the suite. The other issue was that we were not informed that a % service charge was added to the final bill which was to cover tipping, which is a good thing, if we only knew it. We did tip, not knowing $147.00 on the bill went for tips to the staff. Since we were in Quito to study Spanish, the staff and had patience to help us learn, and the majority of the guests were Spanish speaking, at least when we were guests there, and we could practice Spanish with them too. In all, I would recommend this understated hotel for a stay in Quito, Ecuador.

Room Tip: Ask for a junior suite and also ask for a package that includes 3 meals daily buffet style in the E1...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizzydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, Director General at Swissotel Quito, responded to this review, 22 September 2013
Dear Guest

Thanks for your comment and for sharing your experiences and suggestions, we will consider them to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

This was our second visit to the Swissotel in Quito. The hotel and rooms are somewhat generic, but the hotel is in a great location and the people who work there are all very helpful. We've never experienced a cleaning staff that took as much time and care with their jobs in our lives. We remarked upon it every day (we were there 6 nights this stay - 4 the last) when we returned to our extremely clean and well-organized rooms.
We were there this time taking Spanish classes and it was a 5 minute walk to our school. We felt a little like we were "living" in Quito as we learned our way around the neighborhood. We went to the SuperMaxi (nice supermarket) a couple blocks away to get snacks, special shampoo etc., and a laundramat around the corner to get our clothes cleaned. Some of the best restaurants are also in walking distance. And the Japanese/Sushi restaurant within the hotel is very good.
Our teenagers enjoyed using the indoor-outdoor pool and the wifi is good - though not super fast. We would go there again for sure.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeeTheWorld109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 13 September 2013
Dear Guest,

Thanks for your comment, we will consider all your suggestions to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castelsagrat, France
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

convenient location, very helpful staff in general, excellent attention during our 3 days meeting in one of the conference rooms, nice spa, great indoor swimming pool , excellent breaksfasts with plenty of choices. My room was OK but would require some serious upgrade to fulfil 21st century business traveller expectations . I wanted a room opposite the avenue and the only one available was at the smoking floor : the room itself did not smell too bad , but the smell in the corridor was just terrible...

Room Tip: if you are not a smoker ....avoid the smoking floor, sounds obvious ..but I managed to get it wrong...
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pancho82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 12 September 2013
Dear Guest,

Thanks for your comment, we will consider all your suggestions to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quito, Ecuador
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

I expected a little more of this property. Their lobby is real nice, so is their Spa. However, I was a bit disappointed with their rooms. The carpet on the floors is very old and the room was not well lit. I expected a little bit more for the price I paid.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoBeAddicted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 12 September 2013
Dear Guest,

Thanks for your comment, we will consider all your suggestions to improve our services.
We hope we can host you again in your next visit to Quito.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guayaquil, Ecuador
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 September 2013

This is their moto, they are close to Reach IT, their kindness and friendship, The quality of service...
Congratulations, great Stay, worth of recomending Your friends or associates
One The best expiriences in South America
Lvs

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lvs50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 5 September 2013
Dear Guest,

Thanks for your comment we really appreciate it.

We are pleased to know that you enjoyed your visit in our hotel and we are looking forward for your next visit to Quito

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 16 August 2013

I stayed at this hotel on 3 occasions during a 2 week tour through Ecuador. Each time I arrived I was met with a warm greeting from the hotel staff on duty whether it was early am or late pm.
The beds are comfortable and the bed linens are outstanding. The buffet breakfast is plentiful and the restaurant staff is very accommodating if you have any food issues. If you have an early departure before the breakfast is served, there is coffee, juice and pastries in the lobby(with to-go cups).
There are plenty of local restaurants in the area and a handy super market around the corner.

My only minor complaint is that your room key must be used in the elevator to access your room floor and about half the time, mine did not work.

I would not hesitate to recommend this hotel to even the pickiest of travelers.

Room Tip: upper floors have great views and are very quiet
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miathecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Directora V, General Manager at Swissotel Quito, responded to this review, 21 August 2013
Dear Guest,

Thanks for your comment we really appreciate it.

We are pleased to know that you enjoyed your visit in our hotel and we are looking forward for your next visit to Quito

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Swissotel Quito

Property: Swissotel Quito
Address: De Octubre 1820 Ave. & Luis Cordero Street 12 | La Floresta Zone, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Quito
#5 Business Hotel in Quito
#6 Luxury Hotel in Quito
#15 Romantic Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Swissotel Quito 4.5*
Number of rooms: 277
Official Description (provided by the hotel):
Swissotel Quito is a luxury hotel conveniently located in the commercial and residential area of Quito. The hotel is within easy access to the Old Town and to the airport. Known as the kindest hotel of Latin America, Swissotel Quito is recognised for the finest service in the city. Six excellent restaurants offer a wide variety of international cuisine. From Mediterranean, Swiss, Japanese and sumptuous buffets, there is menu to suit every taste at Swissôtel Quito. The hotel’s Amrita Spa is the perfect place for relaxation or lively workout. Facilities include an indoor and outdoor swimming pool, sauna, steam bath, fitness centre, squash, and racquet and tennis courts. Swissotel Quito offers the largest and most modern convention centre in the city. ... more   less 
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Also Known As:
Swissotel Quito Hotel Quito
Swissotel Hotel Quito
Quito Swissotel Hotel

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