I have read some reviews with sub-par reviews on service and I am extremely surprised because my husband and I had a wonderful experience. The front desk service, bell staff, concierge and executive lounge staff were all great.
We stayed at this hotel on the front and back end of our trip to the Galapagos. We arrived very late at night, check-in was easy. The hotel is in a central location - across the street from a park, close to restaurants and a pharmacy. My husband is a Hilton Gold member and we were upgraded to a very nice suite with sitting area and bedroom. The bed was comfortable after the long flight, shower water pressure good, and there were complimentary "welcome" sushi rolls left in our sitting area...a nice touch. There was also complimentary bottled water, which some guests in other reviews said was not available. The next morning, breakfast in the lounge was very good. All in all, it was a pleasant stay.
We returned to the hotel after coming back from the Galapagos one night and I wanted to point out the extra service we received while staying there. On our last day in Quito, our flight back to the U.S. wasn't until 12:55am....basically the following day. Definitely posed a problem because we had a lot of time to kill. We had a nice breakfast in the lounge, checked out and stored our luggage at the hotel. We hired a driver to take us to Mindo for the day. Upon our return from siteseeing, even though we were checked out, the hotel staff offered to us use of the gym / spa facilities to shower, restore our luggage after we had changed, and let us hang out in the lounge for the evening until having to leave for our flight. I never handled a bag as they insisted on taking care of everything.
While this is somewhat of a business hotel, I found it to be consistent with the Hilton brand. It has a very good restaurant, comfortable executive lounge, spacious rooms, reliable service. I am glad we stayed here before and after our Galapagos adventure and would recommend it to any of my colleagues traveling to Quito.
- Official Description (provided by the hotel):
- Strategically located in Quito, the capital of Ecuador, the Hilton Colon is only 15 minutes away from Mariscal Sucre International Airport, and is surrounded by cultural, tourist, commercial and financial centers. Our excellent location is only minutes away from the old Colonial ... more less
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- Also Known As:
- Hilton Colon Quito Hotel Quito
- Hilton Hotel Quito
- Hilton Quito