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“Excellent Tourist Hotel”
Review of Sheraton Quito

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Sheraton Quito
Ranked #5 of 114 Hotels in Quito
Certificate of Excellence
Tampa, Florida
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent Tourist Hotel”
Reviewed 9 June 2013

We have stayed here three time, once in 2011 and twice in 2013(Beginning and and of a trip to the Galopagos Islands).
The staff was very friendly and attentive. The Club Lounge have excellent Happy Hour for Club Level guests, good wine/cocktails and snacks(we are SPG Starwood Plantinum Member, the Club privilege was complementary)
The doorman are always ready to assist you to locate a taxis and tell the driver where to go.

Room Tip: High floor have the best view of this city
See more room tips
  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WorldTravelerTampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Gerente at Sheraton Quito, responded to this review, 1 July 2013
Dear WorlTravelerTampa

Thank you for letting us know about your experience in our Hotel, your opinion certainly assists us through our continuously process of improvement.
According to your comments everything went good during the time you spent with us. However, you can always provide us more of your comments and suggestions. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
We hope to have you again in our hotel to provide the quality service you deserve.
Meanwhile if you have any questions, suggestions or additional requests please contact us, we will be happy to assist you.
Kind regards,
Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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920 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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  • French first
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  • Italian first
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English first
Berlin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2013

...enjoyed the nice staff and the good location!!! Breakfast on the 10th floor was excellent. Nice and great mall next door...and only 15 min by cap to the old city....also go up to 4.100 m high montain view - takes only 2 to 3 hours.

Room Tip: Junior Suite and breakfast on 10th floor
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cverab, Gerente at Sheraton Quito, responded to this review, 24 June 2013
Dear Christian N
Thank you for letting us know your appreciation about your recent stay with us; it's a pleasure to know that you enjoyed your time with us. we assure you that I'll let all our associates know about your kind comments about the service you experienced.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Looking forward to host you soon.
Kind regards,
Michel Thorin
Gerente General
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tempe, Arizona
Level Contributor
272 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 15 May 2013

Haven't stayed here since 2011, and still quite enjoyable, especially with their service and attention. From arrival and every step of my stay, everyone so kind and friendly, practically going out if their way to help. Enjoy the various hot drinks and juices available 24/7 in the lobby, even have tasty banana bread.

The restaurant (where the huge breakfast Buffett is served) and the Club Lounge has been remodeled and are more spacious and comfortable. Like the gym which has a steam room and sauna, as well as a jacuzzi. No pool though. The computers in Link/Lobby are good and with an easily accessible printer.

Hotel is Across from QuiCentro shopping Mall, Carolina Park and the Soccer Stadium. The MegaMaxi (supermarket/target) is about 3 blocks away. If asking them to obtain you a taxi, be sure if advise if you want a regular taxi or private car, as a private car can be 2x the rate. The new airport is so so far away (compared to old one which was a 5 minute drive away)!!! Took us 80 minutes sitting in traffic to arrive in the early evening ($25) and then without traffic in the AM was 45 minutes for $30. A new road is being built to make the journey time 30 minutes, without traffic but this new isn't scheduled to be ready until 2014.

Understand the New Tower, are now used or long term stays, so getting an upgrade, suite here isn't done very often anymore. However, I was able to stay here and just love love these rooms. Full kitchen with microwave, toaster, coffee maker (though no kitchen supplies/disposables - dishing fluid,towels, sponge are provided). Love the washer and dryer in the unit but again bring your own detergent. 2 x full bathrooms with showers, dining table and good sitting room with lots of cable channels.

Was shocked that the rate has doubled since my last stay 1 1/2 year ago, making it a harder choice to stay here.

....but it is very well attended, everyone at the front desk; Juan who greet you at the door and especially Christian in the Club Lounge.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kareny13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cverab, Gerente at Sheraton Quito, responded to this review, 24 June 2013
Dear Kareny13
We appreciate you taking the time to let us know about your latest experience with us; we are glad to hear that you enjoyed your stay at our Hotel and that you had the opportunity to see all the changes we have make since your last visit.
Thank you so much for your kind remarks commending Juan and Christian and for taking the time to express your appreciation for the service rendered.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Looking forward to host you soon.
Kind regards,
Michel Thorin B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Saanich, British Columbia, Canada
Level Contributor
377 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 234 helpful votes
Reviewed 13 May 2013

Like several other reviewers, my wife and I stayed here as part of an organized tour group visiting the Galapagos Islands. The hotel is located in the "new town" section of Quito, about an hour from the airport and about 30 minutes from the old historic part of Quito. It is a busy area with lots of traffic noise, most of which does not affect your stay in the hotel.

We felt very welcome in the hotel as all staff were very friendly, particularly staff in the front lobby area. We had no difficulty at all with the level of English being spoken. Rooms were excellent. Fully equipped bathrooms with nice towels and lots of hot water in the shower. Bedrooms were very roomy and comfortable and they included a large flat screen TV, extra seating, wall safe, small refrigerator, and coffee maker.

Plenty of selection at the breakfast buffet, in fact much more than you would find in most breakfast servings. Meals in the restaurant were good as was the service. Around the hotel there are plenty of selections for eating, from fast food (KFC, Subway) to small cafes and also high-priced restaurants - all within walking distance. There is also a very large shopping mall directly across the street from the hotel.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank BCtourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cverab, Gerente at Sheraton Quito, responded to this review, 24 June 2013
Dear BCtourists
Greetings from Sheraton Quito Hotel.
We really appreciate sharing your latest experience with us and we would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement.
According to your comments everything went excellent during the time you spent with us. However, you can always provide us more of your comments and suggestions. Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.
Thank you so much for your kind remarks commending our staff and for taking the time to express your appreciation for the service rendered.
Please know that we value your encouragement, and we look forward to serving you again in the future.
Looking forward to host you soon.
Michel Thorin B.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 10 May 2013

I know there are lots of terrific small local hotels in Quito, but I would take the Sheraton any time. It is very modern, very clean. We had a 3-night stay to begin our 18-day Ecuador vacation and we thoroughly enjoyed it. The Club lounge is as good as most any I have utilized in Sheratons around the world, including an omelet chef in the morning. The staff throughout were professional and helpful, especially the concierge Diana, who went above and beyond in helping with several issues. A tip of the hat to GM Michel Thorn for leading a great team.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cverab, Director de Relaciones Públicas at Sheraton Quito, responded to this review, 15 May 2013
Dear Bruce H
Greetings from Sheraton Quito Hotel.
Thank you for sharing your latest experience with us and we would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement.
Thank you so much for your kind remarks commending Diana and for taking the time to express your appreciation for the service rendered. Your correspondence has been forwarded to Mr. Thorin as well, to give Diana additional accolades. Please know that we value you as a guest, and we look forward to serving you again in the future.
Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.

Looking forward to host you soon.

Kind regards,

Carolina Vera B.
Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
135 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 28 April 2013

The rooms are modern and well appointed with a comfortable bed and nice linens. My room had a mini bar refrigerator with plenty of extra space. Personnel were polite and helpful, and most spoke at least some English. Seemed to be safe. The menu has a small selection of vegetarian fare, and there are several restaurants within 1-2 minutes walk: pizza place, Subway, KFC, and Quiznos. Additionally, there is a shopping mall within a short walk.

Room Tip: Ask for a room away from the noisy bar.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nashville_dog_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Gerente at Sheraton Quito, responded to this review, 1 July 2013
Dear nashville_dog_lover

Greetings from Sheraton Quito, thank you for letting us know about your latest experience at Sheraton Quito. We are glad to know that you enjoyed your stay with us and hope to have you back real soon
If you have any inquiries, suggestions or additional comments please contact us, we'll be happy to assist you.

Kind regards,
Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensbury, New York
Level Contributor
77 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 April 2013 via mobile

My husband and I stayed here with our tour group for 2 nights after arriving in Quito and before our trip to The Galapagos. The hotel was lovely, we'll appointed and very comfortable. The breakfast was excellent with a fantastic buffet with an unusual amount of choices, including many local items. We needed explanations of some of the choices and toppings, which was graciously provided. Dinner was in another hotel restaurant. It was a set menu and food was average. So, I cannot speak of their regular dinner menu.
The room was very comfortable, good mattress and linens, clean and had nice amenities.
The hotel was downtown in the busy business and shopping area. There was a mall and pharmacy nearby. Be aware that traffic and roads are awful, and it's an hour to the airport, depending on traffic and the never ending road construction.
Definitely a good hotel for downtown Quito.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TessiR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, Gerente at Sheraton Quito, responded to this review, 1 July 2013
Dear TessiR

Greetings from Sheraton Quito; we appreciate your comments about your recent experience with us and are glad to know that you enjoyed your stay with us and our breakfast buffet.
Your opinion certainly assist us through our continuously process of improvement. Your feedback will help us to continue providing quality service and in the same way to constantly improve our product.
If you have any inquiries or additional comments please contact us, we'll be happy to assist you

Kind regards,
Michel Thorin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Quito

Property: Sheraton Quito
Address: Avda. Naciones Unidas Y Republica, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Quito
#3 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points

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