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“Great place to stay after long trip”
Review of Sheraton Quito

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Sheraton Quito
Ranked #6 of 113 Hotels in Quito
Certificate of Excellence
Reviewed 7 April 2014

After traveling for a month, we stayed at the Sheraton Quito on our way back to the States. It was exactly what the doctor ordered. The rooms are large and comfortable, the food at the restaurant was fantastic, the showers are remarkable and the beds heavenly. The only thing that you need to be aware of is that the hotel is about 45 - 60 minutes from the airport by cab. So, if you are just coming in for one night, like we did, be aware that you have to plan for a long drive. But, we found it worth it. The hotel is centrally located, so you can't go wrong.

  • Stayed: April 2014, travelled with family
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2  Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, General Manager at Sheraton Quito, responded to this reviewResponded 26 May 2014

Dear Thomas G,

Thank you so much for your valuable comments about your experience at Sheraton Quito, we are happy to know that you enjoyed your time with us and certainly we will let all of our associates know about your kind remarks.

We hope to have you back here very soon.

If you need any assistance please contact us, we'll be happy to assist you.

Kind regards

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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302 - 308 of 1,144 reviews

Reviewed 25 March 2014

Accommodation 5***** - Nicely furnished and clean rooms with all the comfort you may expect

Location 5***** - Location of the hotel is excellect. Close to parks and shopping areas as well as to restaurants and sights

Staff 5***** - Staff is friendly and welcoming. Cocktail on arrival and free coffee service while waiting for our room (albeit it was a short wait)

Food 5***** - Food and affiliated bakery snacks and cakes are extraordinary

Overall experience: Choose this hotel when in Quito. There is nothing more to say.

  • Stayed: October 2013, travelled as a couple
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2  Thank Stefan24f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, General Manager at Sheraton Quito, responded to this reviewResponded 27 March 2014

Dear Stefan24f
Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve.
It's a real satisfaction for us that your recent stay has been excellent.
We hope to have you again in our hotel to provide the quality service you deserve.
Meanwhile if you have any questions, suggestions or additional requests please contact us, we will be happy to assist you.

Kind regards,

Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

While a fan of Starwood, Sheraton tends to be my least favorite properties. I found this particular Sherton to be quite lovely. It is in a great location with lots of parks and shopping around. The restaurant was really good. The rooms were big, clean and well appointed. The staff was very helpful with taking care of all my needs upon arriving into Quito. I recommend this if you are looking for an American hotel.

  • Stayed: February 2014, travelled solo
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3  Thank sassytraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, General Manager at Sheraton Quito, responded to this reviewResponded 21 February 2014

Dear sassytraveler1,

Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve.

It's a real satisfaction for us that your recent stay has been excellent and that you enjoyed your stay with us and our hotel.

We hope to have you again in our hotel to provide the quality service you deserve.

Kind regards,
Michel Thorin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

I highly recommend this hotel if you are in Quito! The service is outstanding and the rooms are perfect. I stayed here for 3 nights for business and will stay here again next time. I was upgraded to the Club Floor and my colleague was on the floor below...which was just as good. The overall hotel environment was very positive and felt very comfortable. I had a few meals at the restaurants and used the Club Lounge...food was great! The hotel was clean with nice décor with lots to do in the area. A great stay.

  • Stayed: October 2013, travelled on business
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3  Thank Express T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, General Manager at Sheraton Quito, responded to this reviewResponded 21 February 2014

Dear Express T

Thank you for taking the time to contact us regarding your latest experience with us and we would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement.

According to your survey everything went excellent during the time you spent with us. However, you can always provide us more of your comments and suggestions.

Certainly, this feedback assists us to set a higher standard of quality and efficiency confirming Sheraton Quito as an excellent hotel choice.

If you have any questions, suggestions or requests please contact us, we'll be happy to assist you.

Looking forward to host you soon.

Kind regards,
Michel Thorin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014 via mobile

I stayed for 2 nights and I really recommend this hotel for business travelers.
Great service at all times and very comfortable rooms.
The location is also very good, in the city centre and in front of a big mall with many options including banks, clothing and very good restaurants.
Will come back certainly.

Stayed: January 2014, travelled on business
1  Thank matiasah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheUIO, General Manager at Sheraton Quito, responded to this reviewResponded 21 February 2014

Dear matiasah

Thank you for taking the time to contact us concerning your recent stay at our Hotel. Thanks you for your valuable comments about our services, they will help us to motivate and keep providing the service that our guests deserve.
It's a real satisfaction for us that your recent stay has been excellent.
We hope to have you again in our hotel to provide the quality service you deserve.
Meanwhile if you have any questions, suggestions or additional requests please contact us, we will be happy to assist you.

kind regards,
Michel Thorin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013 via mobile

I stayed a week for business and thoroughly enjoyed the stay. The rooms, lobby, hallways and dining areas were all clean and elegant. Breakfast was included in my room rate. And the breakfast buffet had a broad selection of hot items, fresh fruit, breads and made to order items. Several of my colleagues and I were moved to the Club level when work was scheduled on our original floor. I highly recommend the Sheraton Quito.

Stayed: December 2013, travelled on business
2  Thank MB185011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

Great place and a good location. Nice decor and super clean and comfortable. Staff is outstanding, both welcoming and friendly.

Lounge could be a little better and offer more options, but it's there. Terrific breakfast buffet. Don't understand anyone complaining about a $17 inclusive price for the quality and number of options??

Nice gym and Club, too.

This is an excellent option in Quito.

Stayed: December 2013, travelled as a couple
3  Thank jon5cts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Quito

Address: Avda. Naciones Unidas Y Republica | y Av. Naciones Unidas, Quito 170150, Ecuador
Region: Ecuador > Pichincha Province > Quito
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Quito
#3 Luxury Hotel in Quito
#12 Romantic Hotel in Quito
#17 Family Hotel in Quito
Price Range: £134 - £259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Quito 4.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Sheraton Quito Hotel Quito
Four Points Quito
Quito Sheraton
Quito Four Points

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